About us
Business highlights
52 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesEmergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.8171 Reviews
Showing 1-25 of 171 reviews
Erin M.
09/2021
roofing
 + -1 moreWe've been very disappointed with the customer service of this company. They replaced the roof on our house for the prior owners, and it is still under warranty. But we've been unable to get them out to repair a recent roof leak. We were even willing to pay for the repair out of pocket without using the warranty but still couldn't get them to return phone calls or emails or come out to do the work. Very very disappointing customer service. We realized they're not accredited by the BBB and now I understand why.
Description of Work: Roof/siding repair
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$500
Stephani C.
08/2019
gutter repair, roofing
 + 0 moreThey were responsive and quick to provide an estimate. That was all they were good at. After sending the approval for work, I heard nothing. Several phone calls and voicemails later, I finally talked to Gary, who told me he would contact me later in the week to schedule a time to complete the job. Still waiting for that phone call, Gary.
Description of Work: We needed a fascia board replaced and gutter repaired.
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Linda B.
09/2018
roofing
 + -1 moreIt went excellent and were very pleased.
Description of Work: They install my roof.
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Yes, I recommend this pro
Jason A.
08/2018
roofing
 + -1 moreThese folks did a great job installing our new roof and cleaning up all the construction debris. All for a fair price and on time. Highly recommended
Description of Work: Install new roof
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Yes, I recommend this pro
Juliette D.
07/2018
roofing
 + -1 moreThe reroofing crew was efficient and professional. We have a lot of mature vegetation and other landscaping around our home. We appreciate that the crew was careful not to damage it. New roof looks great!
Description of Work: Complete reroofing of our home
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Yes, I recommend this pro
Holly G.
06/2018
roofing
 + -1 moreFast, clean and reasonably priced. If you need a new roof Cole’s is the way to go!
Description of Work: Brand new roof
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Yes, I recommend this pro
Kathie C.
05/2018
roofing
 + -1 moreExcellent Job. Great crew. Early arrival, hard work by everyone all day. But finished in one day rather than two. All very courteous. At end of day, really thorough clean up. Couldn't be more pleased with their work.
Description of Work: Roof Replacement
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Yes, I recommend this pro
Betty P.
04/2018
roofing
 + -1 morecan't believe how fast they worked. The workers showed up on time, did the work quickly, and cleaned up the yard around the house without wasting time.
Description of Work: replaced roof on my home
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Yes, I recommend this pro
Carol C.
11/2017
roofing
 + -1 morebadly -never followed up after cancelling one day due to weather
Description of Work: Based on a neighbors recommendation we contracted Coles for a small roofing problem which their response and price was very competitive. Only after cancelling my other 3 bids did they say that it would be 6 weeks before work began. After repeated calls and emails and 2 times cancelling the workday due to "weather" they did not answer 3 emails and 3 calls to reschedule. I finally contracted to one of the other bidders and within a day they came out and did the repair to my great satisfaction. I would not nor could not recommend these folks based on very poor customer relationships.
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$1,565
Chris T.
11/2017
roofing
 + -1 moreGreg came out went up on the roof for our estimate (the other contractors had not). He was very cordial and we had our written estimate the next day by email. He provided several options for upgrades and he replied to several of my questions promptly by email over the next few days. The email communications made this very easy. After we decided to go with Cole, we signed the proposal and emailed it back Greg kindly thanked us for offering them the job. Then there was a strange communication drop off with Greg for over a week while we were inquiring about scheduling. That had us concerned but then 4 days before they came out for the job he replied with the scheduling details. They did a fantastic job. Roof looks great and has been rain tested a few times since. They used some of our own roofing wood (saved from the house build).to patch where needed. It was very considerate of him to allow that in order for us to save money and not gouge us on materials. We even called him out to have a look at what we thought was an issue. We found a spare part next to our house that we thought was forgotten up top. He went up the next day and checked it all out. That was much appreciated. They accepted our payment by mail even though their policy is check in hand the day following completion. And they honored their AL discount in the price. All things considered we are very very pleased. We would use them again and recommend them.
Description of Work: Roof replacement
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Yes, I recommend this pro
$5,100
Garry C.
10/2017
gutter repair, roofing
 + 0 moreGreg Cole is always fair and honest, and gives you all the options without pressure. His team did the work quickly and well, and cleaned up perfectly. I would hire them again in a second if I had work I needed done.
Description of Work: Needed new roof, ridge vent, gutters, downspouts.
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Yes, I recommend this pro
Jamey H.
10/2017
roofing
 + -1 moreAs poorly as possible. Cole managed to get a failing grade without even looking at my roof. Honor the promises you make on your website or change them.
Description of Work: We contacted Cole to get help with a leak. The have great reviews here and their website said they'd treat our home like there's. One of two things is possible: they live in a state of disrepair or their predatory in their pricing. When I spoke to someone at Cole and described the problem, they said it was minor and they emphasized they have a $450 minimum labor charge. The implication was, obviously, that they didn't want the job because it was less than that. When I asked why the minimum charge, the service rep told me "we can't make enough money for anything less than that." When I asked how the value of an hour's labor can change based on what is done during that hour, the rep hung up on me. Why would two hours fixing a minor leak be less value per hour of work fixing a leak on a roof than a major leak? If you mention a free estimate on your website, shouldn't you send someone out to check out the problem? So we still have a leak in our roof that Cole wouldn't even look at because based on my description of the problem they don't think they can make enough money. Like I said, this is not the mindset I imagine anyone at Cole has about her/his own house. I can't speak to the quality of work because Cole never actually did any work. What I can say is that they are deceptive in their customer-friendly language. If they're only interested in big projects, they should say so. If there is a minimum charge, they should say so. If they determine the value of an hour's labor based on some hidden standard, it's then worth asking: how much are they over-charging at any hourly rate in order to make "enough" money on the job? At best, they're advertising deceptively. They would be the last call I'd make for any subsequent roof work.
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John H.
08/2017
roofing
 + -1 moreExcellent job. Performed professionally. Extremely good clean-up after completion.
Description of Work: Replaced Roof.
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Yes, I recommend this pro
Donald M.
07/2017
roofing
 + -1 moreIt was very good and they showed up on time. He doesn't always respond to his requests so I was a little worried. But he came and scheduled. He did a grand job. They cleaned up things they didn't even mess up. It was excellent.
Description of Work: They replaced our roof.
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Yes, I recommend this pro
$5,089
Response from Cole Roofing & Construction
Michael F.
07/2017
roofing
 + -1 moreThey were on time and worked neatly.
Description of Work: New Roof with removal of old roof.
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Yes, I recommend this pro
$8,500
Response from Cole Roofing & Construction
Nolan A.
07/2017
roofing
 + -1 moreAfter getting two other quotes we tried to contact them about doing the work. After several calls they finally returned our call and apologized for having been on vacation. They were busy and wanted to setup a time for the following week. They never called use back and never returned our calls. Not good...
Description of Work: Had them come out to give an estimate for repairing a small leak. Showed up as scheduled and received the quote with out any problems.
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Brian M.
07/2017
roofing
 + -1 moreGood job, attentive service, and kept work site clean.
Description of Work: Roofing.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Lyndsey E.
06/2017
roofing
 + -1 moreGreg Cole was very easy to work with, responded in a timely manner to questions over e-mail or phone. His crew did a good job, cleaned up after themselves, they even took extra time to repair a skylight. I had wind and hail damage to my roof and Greg helped me through the claims process.
Description of Work: Installed new roof
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Yes, I recommend this pro
Kimberly J.
05/2017
roofing
 + -1 moreThe roof replacement went well. My sixteen year old three tab roof on my ranch style house was replaced with an architectural roof. The price quote was very competitive based on the other quotes I received from other highly rated companies. The scheduling was very convenient and the company was responsive to my questions throughout the process. I received roof shingle samples from the company to select my roof color prior to installation. The new roof looks great!
Description of Work: I had a new roof placed on my house.
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Yes, I recommend this pro
$7,000
Mary R.
05/2017
roofing, replacement windows
 + 0 moreDID NOT GO, NEVER RECEIVED A CALL BACK AFTER 2 SEPARATE CONTACTS WITH COLE ROOFING AND CONSTRUCTION.
Description of Work: VERY DISAPPOINTED------I WAS LOOKING TO GET A QUOTE TO REPLACE A WALL OF WINDOWS IN MY HOME, I AM NEW TO THIS AREA AND USE ANGIES LIST TO FIND COMPETENT COMPANIES TO DO SOME OF MY PROJECTS I CALLED COLE R & C ON MAY 8 AND LEFT A DETAILED VOICE MESSAGE WITH ALL INFO NEEDED, WAITED FOR A CALL BACK... NOTHING, I CALLED AGAIN ON MAY 12 AND LEFT THE SAME DETAILED MESSAGE WITH A PERSON, STILL NO RETURN CALL. HOW DOES A COMPANY GET SUCH A GOOD RATING WITH SERVICE LIKE THIS.?
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David Z.
05/2017
roofing, skylights
 + 0 moreThey used plenty of tarps to collect old shingles and all workers used magnetic nail collectors to be sure all old roofing nails were removed from grounds. The removal and reshingling took about 17 hours over two days.
Description of Work: Cole Roofing completely re-roofed our 2200 sq ft 2-story home, replaced two leaking skylights and removed two other skylights, patching in the openings.
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Yes, I recommend this pro
$9,000
Victoria J.
05/2017
roofing
 + -1 moreThey did a great job. They did an excellent job. A all around. They are extremely reliable, very professional. They did a great job cleaning up. They are prompt when I called for an estimate, they were prompt in responding. I was just very impressed with their professionalism and the obvious care they took care of our home.
Description of Work: I just got a new roof.
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Yes, I recommend this pro
Margaret J.
04/2017
roofing
 + -1 moreExcellent job, completed in one day and left the site clear of debris. Took great care not to damage plantings around the house.
Description of Work: Re shingled roof
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Yes, I recommend this pro
John A.
04/2017
roofing, siding
 + 0 moreGreat, they were fast and the new roof looks great. They quoted a fair price for the work and stayed close to the estimate despite having to replace 10 boards. They left the place clean. I am also going to use them for new gutters and siding repairs.
Description of Work: had a new roof installed.
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Yes, I recommend this pro
$6,800
Lesley K.
04/2017
roofing
 + -1 moreThe work was done professionally, on time, and one budget.
Description of Work: Replaced the roof on my house.
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Yes, I recommend this pro
Contact information
3901 University Dr, Durham, NC 27707
http://www.coleroofingconstruction.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 PM - 5:00 PMSaturday:
8:00 AM - 12:00 PMLicensing
Bonded
Insured
Licensed*
Trade License Number
77295
Trade License Locale
North Carolina
Trade License Authority
NCLBGC
Trade License Expiration
12/31/2018
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Gutters,
Windows,
Siding,
Roof Cleaning,
Unfinished Carpentry,
Exterior Painting,
General Remodeling,
Decks and Porches,
Finished Carpentry and Woodworking,
Skylights,
Chimney Repair
FAQ
Cole Roofing & Construction is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 PM - 5:00 PM
Saturday: 8:00 AM - 12:00 PM
Cole Roofing & Construction accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Cole Roofing & Construction offers free project estimates.
Yes, Cole Roofing & Construction offers eco-friendly accreditations.
No, Cole Roofing & Construction does not offer a senior discount.
Yes, Cole Roofing & Construction offers emergency services.
Yes, Cole Roofing & Construction offers warranties.
Cole Roofing & Construction offers the following services: Roofing. Replacement Windows. Siding. Home Repairs. Painting. Gutters.
Ask for details
Contact information
3901 University Dr, Durham, NC 27707
http://www.coleroofingconstruction.comService hours
Monday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 PM - 5:00 PMSaturday:
8:00 AM - 12:00 PM