Get matched with top french drain pros in Lillington, NC

"Great service and fair price"

"Cancelled all services with Blanton as well as this well pitched Wow Service Plan. Was given a good pitch about services provided. However, after scheduling twice for services provided by service plan, only to have them cancelled and told need to reschedule. Today is was need to reschedule because they are anticipating (four days from now) a high volume of emergency calls due to cold weather and freezing temperatures. What cold weather? 52 and 43 at night are not freezing temps; 69 and 67 daytime are not freezing temps. So you reschedule appointments four days in advance with no actual justification or confirmation the day of of what you think might happen? Sounds more like laziness or a reason not to fulfill appointments made almost two weeks prior. Second, why have an online system that allows you to book an appointment and date but when you call to complete the appointment process, tell us that the dates that show on the calendar as “available” don’t actually mean they are available? The lady I spoke to said they are run by two different departments. Sounds like you need to update your systems and booking process that actually shows dates of availability so customers don’t waste time picking a date that isn’t actually available and waste time. Or get rid of calendar option altogether so you cannot select a date that isn’t in “real” time."

"I set up an appointment for a quote from Cape Fear based on a recommendation from a neighbor, and Justin came on time (he actually called and asked if it would be OK if he came early). He was easy to work with, seemed very knowledgeable, and very thorough as he looked at my current setup and discussed the various options for replacement. I liked some of the recommendations he made as far as adjusting some of the duct routing to ease air flow. I decided to have him quote a 2-ton Trane XL16c packaged AC / Gas Furnace unit and XL16c hybrid (AC and gas furnace / heat pump), which was brand new at the time - it wasn't even in their system yet. When I was provided with a quote, the paper listed the 3-ton unit since the 2-ton unit was so new, but Justin assured me that the price was for the 2-ton unit. I received another quote for the same unit from a different company, and the price was significantly lower. So, I went back to Justin and asked him to double check the price. He did confirm that the price listed on my quote was for a 3-ton unit and provided a new number for the 2-ton unit, but I was left with a bad feeling over what would have happened if I hadn't received a competitive quote and questioned them. Also, the other company I dealt with talked with the Trane rep, and stated while the XL16C gas pack was available in a 2-ton unit, the hybrid unit (with gas furnace and heat pump) was not available in a 2-ton unit. This quote process was at the end of December, and they offered an extra $500 off if we would install before the end of the year. Would they have taken the money for a 3-ton unit and only delivered a 2-ton unit, or would they have realized the error when I went to pay and said 'we quoted you the wrong price'? If I ordered the hybrid unit and paid for a 2-ton unit, what would have been delivered? These could have been honest mistakes or not - I really have no way of knowing. In the end, I didn't feel comfortable with the way the quote process went, so I decided to go with another vendor."

"I was not satisfied with the work. Grading was not done, and they did a poor job on leveling the lawn."

"In October of 2024 Shane came out to give me a quote for yard clean up. After several calls by me, I finally got a start date. Shane called me and said they could start a day early and I was fine with that but they showed up at 5:30pm. I was told they would start at noon. The next day (actual start date) they showed up at 7:30pm and were there for a half hour and left because getting dark. I was told they would be there the next day at 9am. At 10:30am I called Shane asking where the crew was. He actually argued with me telling me they were there. So apparently I was blind. They showed up after 11am and they finished while I was out. Only half the job was done. I emailed all photos of areas not done with pic of contract for those areas quoted. In no way did Shane reach out to see if everything was done. I had to hire another company to finish what they did not do. When I got the bill, I reached out to Shane and said we need to revisit this bill because not everything done. He offered a $150 discount (via Sara's email) which was laughable and said "if ok we will send a new invoice". I sent an email back saying $150 is not acceptable and got no response. No response for 5 months! I got an email 5 months later saying my bill was delinquent but they cut the bill in half. I never received new invoice that showed bill was cut in half till 5 months after my last contact with them. They are not trustworthy and play games. If I could give a zero, I would."

"Felipe was very professional - his work, and customer service was excellent!"

"Very quick and thorough. Did not call ahead of time as promised, that part can be improved."

"Too expensive"

"I cannot say enough good things about this lawn care service! My yard had gotten completely overgrown, and I was feeling overwhelmed trying to keep up with it. From the moment they arrived, I was impressed by their professionalism, attention to detail, and genuine care for the work they do. They transformed my lawn from overgrown and unmanageable into something I can feel proud of. Every edge was perfectly trimmed, the mowing was done with precision, and they left everything spotless. It’s clear they take pride in their work and treat every property as if it were their own. I truly appreciate the meticulous care and respect they showed throughout the process. The difference they made in just one visit is incredible, and I finally feel like I have my yard back! I highly recommend this company to anyone looking for top-notch lawn care with excellent professionalism."

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