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American Dry Basement Systems

Basement Waterproofing, Foundation Repair

About us

Since 1997, American Dry Basement Systems is waterproofing basements, encapsulating crawl spaces, installing sump pumps and battery backup systems and repairing foundation cracks in basements throughout Connecticut & Southeastern New York. Our mission is a simple one. We ensure that every customer that installs our basement waterproofing system will be water-free for life. Our system is backed by the best lifetime warranty in the industry. Our warranty is also transferable. You can trust us to give you the most thorough free inspection, and a competitive quote.

Business highlights

27 years of trusted experience

Services we offer

Basement Waterproofing, Crawl Space Encapsulation, Sump Pump Installation & Foundation Crack Repair. Why are we different? Eco-friendly dust suppression, our responsible crew will fix the problem efficiently with very little disruption and finish the job with zero post-repair mess. Our branded SuperCrete is the latest in superior foundation repair technology; combined with our sound engineering practices and foundation-friendly concepts, it makes your concrete foundation stronger and waterproof.

Services we don't offer

Flood cleanup only, exterior perimeter excavation drainage, and foundation straightening or pinning.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.468 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
54%
4
19%
3
9%
2
9%
1
9%


Rating CategoryRating out of 5
quality
4.5
value
4.1
professionalism
4.4
responsiveness
4.3
punctuality
4.5
Showing 1-25 of 68 reviews

Damian B.
11/2023
5.0
basement waterproofing
  + -1 more
2 years ago I researched waterproofing basement on YouTube and saw videos of American dry basement installing drainage in basement. After a few videos I was convinced that they are knowledgeable and are the right fit for this project so I called him. It has been 2 years after the insulation and I currently have no issues with water getting into my basement. I will use them again in the future with new properties with that issue.
Description of Work: Basement Waterproofing
Rating CategoryRating out of 5
Yes, I recommend this pro

charles L.
11/2023
5.0
basement waterproofing, concrete repair, drain pipe, foundation repair
  + 2 more
All work was performed very well and quickly
Description of Work: Basement Waterproofing
Rating CategoryRating out of 5
Yes, I recommend this pro

Charles C.
11/2023
5.0
basement waterproofing, concrete repair, wells, drain pipe
  + 2 more
From the very first contact with American Dry Basements I felt like I was going to be in good hands. Then Paul Silva, Operations Manager, arrived at my home to discuss my basement waterproofing needs, it solidified my feeling about choosing the right company. Paul reviewed the processes that his company uses and explained step by step how they were going to fix our problem. Then Johnny and his crew arrived to begin the work. They were here for 3 days and did a magnificent job. The work they do is amazing. Johnny explained to me step by step what they were doing. I felt secure in knowing that the job would be done the right way. The crew was meticulous and cleaned up as they worked thereby reducing the amount of dust and debris along the way. I performed my due diligence in my research and discovered that the reputation American Dry Basements of Brookfield, CT by far exceeded other companies of this type. Thank you to Peter, the owner, for having Paul Silva on your staff. He is truly an asset to your company. Thanks to Johnny and his crew for all their hard work. I would strongly recommend to anyone with basement waterproofing needs to contact American Dry Basements of Brookfield, CT. You will not be disappointed.
Description of Work: waterproofing
Rating CategoryRating out of 5
Yes, I recommend this pro

Sajini J.
05/2020
1.0
basement waterproofing
  + -1 more
I consider it as my civic responsibility to warn public about this company. We had drainage system and sump pump installed by this company in March of 2020 and I paid close to $7,000 for it. Within a month of installation we has a day of rain and there was water in the basement. The water did not drain into the sump pump, instead came up through the floor and sump pump never kicked in. Clearly there is flaw in the design and installation of the system. The "technician" they sent failed to identify the problem or fix it. Clearly they are not standing by their system. I contacted Peter O'shea, owner of the company via e mail and to this date I have not received a response. Now I am left with an unusable basement after spending 7000 dollars. I have contacted BBB and waiting on their response. The sales person was knowledgeable and professional. I can't say the same about the workers that installed the system. I urge you to think twice before spending your hard earned money on their system. If you hire American dry to waterproof your basement you will not have a dry basement . It is just a matter of time before you see water.
Description of Work: Basement waterrroofing

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$7,000

Roger A.
08/2015
5.0
basement waterproofing
  + -1 more
They were very thorough and cleaned up after themselves.
Description of Work: We had an area in our basement that needed to be water proofed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara H.
01/2015
5.0
basement waterproofing, excavators, wells
  + 1 more
Bottom line, no more water in the basement. Effective given some significant storms. The salesman had not provided all the info to the workers who had a hard time within a particular space but they worked incredibly hard and got it done. There had been a difference in understanding about whether it was I or they who were to replace an extensive workbench attached to the wall. I spoke with the salesman who made it right.
Description of Work: Trench built around the perimeter of the basement and sump pump installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Katherine A.
01/2015
5.0
basement waterproofing, wells
  + 0 more
It took them about an hour. Their pricing seemed to be right for the job.
Description of Work: They did work for us about 5 years ago. They installed a basement sump pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David M.
01/2015
5.0
basement waterproofing, concrete repair, drain pipe, wells
  + 2 more
I used this company about 10 years earlier at another home I had in Boston. They came with a crew and they were able to complete the job in one day. They cleaned up very well and did a nice job. They did come back to check to see that everything was done correctly. I have not had any issues since they have been out and the basement has been dry.
Description of Work: I could see there were leaks through the cracks. I just moved into the home and they installed a French drain system. They installed sump pumps too.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Jennifer F.
11/2014
1.0
basement waterproofing
  + -1 more
The company never responded to my request for an estimate via Angie's list email. If they don't intend to utilize the email function on Angie's list it shouldn't be an option. It has been 6 weeks since my inquiry.
Description of Work: N/A

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Marion B.
08/2014
5.0
basement waterproofing, wells
  + 0 more
They had a different system about doing the work that was a lot more modern and that made a lot more sense. They put two sump pumps in the ground instead of just one to do both sides of the basement.
Description of Work: We used American Dry Basement in the end of last year for basement waterproofing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Peter R.
12/2013
3.0
concrete repair
  + -1 more
American Dry Basement (ADB) was contracted to seal our entire dirt cellar with their spray concrete product. Our hopes were that it would reduce the moisture under our house, keep out the winter wind and burrowing rodents, and finally provide us a place we could store seasonal furniture, etc. The price they quoted us was quite high, but we thought the potential benefits were worth the investment. Upon arriving home from work after the first day of this project, we found that the ADB crew had hit our water heater, severing the main pipe that supplies it water. Water had sprayed all over, before the hot water was shutoff. No one from ADB contacted us about this problem. When we called them, the first response we got was that "there was no reported problem with out job." Several calls and emailed photographs later, they admitted there was indeed an "unreported" problem. They had also, without my consent, removed two sets of short steps that provided our only access to the cellar. They were both ripped from the wall, and left outside. I informed them that I was never informed that this was going to happen, and wouldn't have given permission if I had known. They said that the salesperson should have mentioned it, and that it was regular practice. The dehumidifier that was part of my contract was placed precariously atop a concrete block and resting against my water heater. In this location, it was not only in the way, but a potential hazard should it tip over. I took time off from work the next day to speak with their main office, meet with the crew, and address these problems. While our initial calls to ADB the night of the discovery were answered, we had to wait until the next morning to speak with someone who could address our problems. They were very professional and interested in fixing the issues. The crew chief (when he arrived) was also polite and apologetic. By the end of that day, the work was done and the cellar did look great. However, when we demanded compensation for: a plumber to fix the water heater, time off from work to oversee the project, and rebuilding the stairs, they gave us a little less than a 5% percent reduction in price. Though the project had caused great stress, and cost addition money for repairs, we just wanted it to be over. Also, we were happy with the final transformation of our basement. We just wish that ADB had been more forthcoming and honest with us, from the initial description of work to be done, to the reporting of issues. I think they do provide a good product, but would recommend anyone using them to get a very clear description of what is to be removed and what work they will do. Being present during the process to give additional oversight might not be a bad idea, either.
Description of Work: I used American Dry Basement Systems/Mold Pro Inc.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0


Kraig G.
11/2013
3.0
basement waterproofing
  + -1 more
The company over promised and under performed. Certain "guarantees" and services promised turned out to be less than accurate
Description of Work: I used American Dry Basement Systems/Mold Pro Inc

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0


Janet E.
10/2013
3.0
basement waterproofing
  + -1 more
There were so many options before a $6,000 digging up of our basement (ie., sloping the land at a 10 degree angle, installing new gutters). If the provider had listed their services, told us to get the preventive first and if that didn't work to call them, then we would have trusted them. But they listed their most expensive services first and that established a distrust from the outset.
Description of Work: I purchased a Big Deal from American Dry Basement Systems/Mold Pro Inc.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


Barbara H.
10/2013
5.0
basement waterproofing, wells
  + 0 more
The process went pretty well. There was a bit of a lack of communication between the sales person and the installer as there was an area where the height of the roof was low and it was difficult for the installer to use a jackhammer. I was comfortable have the installers in my home. They were punctual and cleaned up well after themselves. I would recommend their services to others.
Description of Work: They installed a sump pump. A team of two completed the work in a day.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

amanda C.
09/2013
2.0
basement waterproofing
  + -1 more
one was snow related the other, I didn't answer my phone so they cancelled. I was out of town and on the train back to meet them. you sent me an email regarding this telling me I could get a refund or possibly service from another company. I responded, thank you I would take either. I still need the work but if you can't get another service, I will take the refund. Thanks, Amanda Crowley knew
Description of Work: cancelled 2 appt's. apologized for the bad review, promised double the deal $500 for free & free estimate. HARD SELL, 2 hours of talk, pictures, drawings, dry erase markers etc. tried to arrange for the free $500 portion first, then contract for the rest, I was shunted to their credit dept for a loan, and they know nothing about the free portion. needless to say, after 5 months and all that ensued, I did not use them, nor would I recommend them. I have no idea how their work is when they do the work.

Rating CategoryRating out of 5
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0


kelly G.
09/2013
5.0
basement waterproofing
  + -1 more
professional appraisal but we did not utilize the services at this time.
Description of Work: estimate on remediation and dry proofing basement areas

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,800

Alan B.
07/2013
3.0
basement waterproofing
  + -1 more
They gave what I thought was a quote that was not feasible to do the work I needed. None of the information made sense, cost-wise. I decided not to do any work with them.
Description of Work: I bought a Big Deal for $250 for $500 of Basement Waterproofing PLUS Free Inspection/Analysis and Written Estimate. I had them give an estimate to make my basement less damp.

Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$250

Sandy F.
07/2013
4.0
basement waterproofing
  + -1 more
They came out within a couple days of us calling. The estimate was well put together. We would have liked some options for repairs on the exterior of the house to help prevent water from getting in. They only had options for the interior. We are still making a decision.
Description of Work: I bought a Big Deal for $250 for $500 worth of basement waterproofing bucks. They gave an estimate to install a French drain in the basement.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jerome F.
06/2013
5.0
basement waterproofing
  + -1 more
They don't service my area, which is Bronx, NY, and this deal will be refunded.
Description of Work: This was for the Big Deal for $280 for $500 Worth of Basement Waterproofing Bucks - Free Inspection/Analysis and Written Estimate Too!

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

eileen C.
06/2013
5.0
basement waterproofing
  + -1 more
Overall a good experience. They did quality work. Their price was very competitive, after negotiation. They came back when I asked, so great follow up. They were very informative and knowledgable, explaining everything to me clearly.
Description of Work: Put in french drain system

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Steven G.
05/2013
5.0
drain pipe, wells
  + 0 more
That was basically just an invitation to get a quote for a larger amount. You can not get anything for $250 from them. I think they did a very thorough job installing the system. The work definitely met my expectations. It was a very professional job with an impressive overall appearance with a high quality product. The installer did not speak English. It was not easy to communicate. The guy that signed me up did speak English and I asked if the installers did and he said yes but they did not. I was quite satisfied with the end result.
Description of Work: I used American Dry Basement Systems/Mold Pro Inc to install a trench drain, a sump pump and provided a humidifier.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Olga D.
05/2013
5.0
basement waterproofing
  + -1 more
The inspector checked the house foundation inside and out. He showed up on time and was very personable.
Description of Work: The person who inspected my basement and gave me an estimate was very knowledgable. He provided me with an estimate for waterproofing the whole basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Vincent A.
05/2013
4.0
basement waterproofing
  + -1 more
Work was good but there where areas of wet wall which should have been covered by warranty. They did not respond to my complaint..
Description of Work: drainage system and waterproofing walls

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
1.0
punctuality
4.0

Yes, I recommend this pro
$249

steven W.
05/2013
5.0
basement waterproofing, drain pipe, wells
  + 1 more
The crew showed up on time and I was amazed at how they carried on their work, it was not and easy job, but the crew knew how to do it with no dust or debris and mimimal disruption. It was extrememly professional and I cant stress how pleased I am with ADBS and especially the crew they sent.
Description of Work: Had a small leak in the foundation wall which was causing some puddles on the floor. During heavy rains or when the snow melts there was a constant trickle of water which had to be dealt with every several days. There was a previous system installed but it failed to address this kind of leak. ADBS installed a system that now takes care of the leak and routes the water to an existing sump pump thereby elimatiing the problem.The system they installed was the entire length of the wall and will take care of any other leakage and ground water that could enter the home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,900

Sarah C.
05/2013
1.0
basement waterproofing
  + -1 more
Horrible customer service. I didn't feel it boded well for dealing with the company.
Description of Work: I called this company to have them come out and look at a basement for finishing. I left a message. Over the course of the next week they had multiple different operators call me and leave messages on my cell phone. It felt a bit like they were harassing me for business. When I did answer my phone I let them know that I had already received their messages and I would call them back when I have a date from the sellers (we are the buyers looking to get some work done on the property right after closing before we move in) as to when they would be able to come out and I told them I didn't appreciate the constant calling. The person I spoke to became defensive and said that I had called them for an estimate and most companies keep calling back and I said, no, everyone else I called left me a message once and waited to call back. Then the person paused and said well, are you the homeowner? And I said, no, I'm buying the property. To which they said, well, if you're not the homeowner we can't come out anyway and they hung up the phone. Very rude individual and makes very little sense that they can't come out because how on earth could I hire them to do the work in the brief time period before I move in if they won't give me a quote before closing. Permits will have to be pulled, etc. I will not be using this company or speaking with them again.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
4.0


Response from American Dry Basement Systems
This complaint has been brought to my attention . I profusely apologize for any unwanted phone calls and the phone conversation that you have experienced. As a manager for American Dry Basement Systems , I take pride in our great customer service reputation and Grade A with the BBB along with our certificates from BBB we receive bi-yearly stating no complaints in an 18 mo. period. Poor customer service is not tolerated here and although time has passed since this complaint, the matter will still be adressed. Rebecca
    • 1(current)
    • 2
    • 3

Contact information

28 Del Mar Dr, Brookfield, CT 06804

https://americandry.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

Licensed*

Trade License Number
7416
Trade License Locale
New York
Trade License Authority
City of Yonkers
Trade License Expiration
09/30/2024

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

Basement Waterproofing,
Foundation Repair

FAQ

American Dry Basement Systems is currently rated 4.4 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: Closed

American Dry Basement Systems accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, American Dry Basement Systems offers free project estimates.
Yes, American Dry Basement Systems offers eco-friendly accreditations.
No, American Dry Basement Systems does not offer a senior discount.
No, American Dry Basement Systems does not offer emergency services.
Yes, American Dry Basement Systems offers warranties.
American Dry Basement Systems offers the following services: Basement Waterproofing, Crawl Space Encapsulation, Sump Pump Installation & Foundation Crack Repair. Why are we different? Eco-friendly dust suppression, our responsible crew will fix the problem efficiently with very little disruption and finish the job with zero post-repair mess. Our branded SuperCrete is the latest in superior foundation repair technology; combined with our sound engineering practices and foundation-friendly concepts, it makes your concrete foundation stronger and waterproof.
Flood cleanup only, exterior perimeter excavation drainage, and foundation straightening or pinning.

Contact information

28 Del Mar Dr, Brookfield, CT 06804

https://americandry.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed