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"Excellent job"

"Buyer beware - they charge over $400/hour for labor. For a company as well known and as â reputableâ as American Mechanical, we had higher expectations for their level of service. There is a high end AC unit in our home, still covered under warranty, installed by American Mechanical only 3 years ago. Our AC went out Monday, 6/28. We asked for a quote on diagnostic fee before we had them come out, it was reasonable around $80-90. Technician came out that afternoon, troubleshooted, cleared the lines and replaced the Thermostat (covered under warranty). Our verbal quote went from â around $300â to â around $700â after more diagnosing, to exactly $1,469.00 when we saw it in writing. The tech left with the intent of returning the following day to replace an ACF board. An hour after the tech left, our AC cut off. This tells us the work he did, was not the root cause of the issue. On 6/29 he returned to replace one part (ACF Board - also covered under warranty) for an additional $286.50 in labor. He assured us the unit was functioning at 100%. To date, weve paid $1,755.50 in labor, for an AC unit that is apparently covered under warranty. An hour after the tech left on 6/29, the AC cut off again - telling us the root cause was never found. Since Monday, 6/28 we have been asking for an itemized invoice outlining parts vs. labor and they have refused to provide since this â isnâ t something they doâ so we donâ t know what exactly weâ ve paid for. We had another company come out Wednesday, 6/30 for a second opinion; from the beginning, they called Trane Tech Support to troubleshoot (something American Mechanical never did). All HVAC techs have repeatedly said our unit is high end, high tech so I appreciate the new company going straight to the source instead of executing trial and error at our expense. This new company was able to solve the issue in half the time for half the price and our AC has been working fine ever since. Since American Mechanical never solved the problem and weâ ve paid them nearly $1,800 for weâ re not sure what, we have repeatedly called since 6/28 for the following: (1) an itemized invoice, (2) photos indicating WHY the thermostat and the ACF Board needed to be replaced and (3) a manager willing to accept accountability. We have received none of these things. It is 7/4 and we still havenâ t heard from the service manager. They are now avoiding our calls (manager always seems to be busy when we call), not returning our messages and weâ re simply PLEADING for them to do what is right. Im happy to adjust my review if they hold themselves accountable and accept responsibility. While they have several positive reviews, theres a chance this could also happen to you. Save your money and trust us when we say TAKE YOUR HVAC BUSINESS ELSEWHERE. Theyre capable of doing this to anyone."

"Awesome service. Fair pricing. And responds quickly. I can always count on swift transition with all plumbing and handyman work."

"We are So happy with the work and finished job that was done! Everything was so neat and the painting made a world of difference on our home. We highly recommend Etheridge Painting and Repairs 👍🏻 ⭐️⭐️⭐️⭐️⭐️"