Russell's American Mechanical

Very responsive service and very professional execution.

Phil Bridgmon, I want to take the time to thank you for the fantastic job on the repairs on the shutoff valve replacement.

From the time I get contact with company everything worked like the clock They offering different payment option.. Set the date for the beginning of work , and kept their promise They were every day on time and cleaned up after them

Excellent job!!!!

They were great they were professional they knew what they were doing I would hire them in a heartbeat again there cost was 10,400 thank you for the service

Vinny show up on time and when straight to work and was done in no time.

Good svc

Very professional and prompt

Electricians Dan and Paul were amazing: very professional, showed up on time, their work was beyond what I expected. I am so glad I hired them. I will hire them again! Excellent job Dan and Paul. Bea Baxter/Virginia Beach

DO NOT use this company for water heater repair/replacement. They said they would call me with a confirmation they would be able to do the repair and never did. I had another company out and they showed up before them causing me to have to pay the other company the service charge.. When I called the office twice to resolve the matter, they pushed me off the phone and never called me back. On top of it, the repair didnâ t fix the problem! They automatically charged me the repair cost and I still have a broken water heater despite them saying they would call me back to resolve it. They are not professional. Not trustworthy. If youâ re reading this, do not use them. I hope my review convinces at least one person not to use them because then they can lose out on maybe the cost of the repair they unfairly charged me.

Responsive and thorough

X

Beautiful customer service from all very happy with everyone the techs were so professional funny made the experience so much better

Great service, very professional. Paid a little more, but thought it was worth it to ensure workmanship and warranty on tankless system.

Drew is professional and provided excellent HVAC maintenance service.

X

Great same day service!

The workmanship was excellent but there is a communication disconnect among the sales, scheduler, techs, and lead tech. More importantly, sadly the NEW 2 zone HVAC cannot keep up with warm temperatures.

Did everything and suggest good thing to know in saving money. Friendly and super knowledgeable in hvac systems.

Dan S, the technician from American Mechanical, was prompt, courteous, extremely competent and got the job done quickly.

Buyer beware - they charge over $400/hour for labor. For a company as well known and as â reputableâ as American Mechanical, we had higher expectations for their level of service. There is a high end AC unit in our home, still covered under warranty, installed by American Mechanical only 3 years ago. Our AC went out Monday, 6/28. We asked for a quote on diagnostic fee before we had them come out, it was reasonable around $80-90. Technician came out that afternoon, troubleshooted, cleared the lines and replaced the Thermostat (covered under warranty). Our verbal quote went from â around $300â to â around $700â after more diagnosing, to exactly $1,469.00 when we saw it in writing. The tech left with the intent of returning the following day to replace an ACF board. An hour after the tech left, our AC cut off. This tells us the work he did, was not the root cause of the issue. On 6/29 he returned to replace one part (ACF Board - also covered under warranty) for an additional $286.50 in labor. He assured us the unit was functioning at 100%. To date, weve paid $1,755.50 in labor, for an AC unit that is apparently covered under warranty. An hour after the tech left on 6/29, the AC cut off again - telling us the root cause was never found. Since Monday, 6/28 we have been asking for an itemized invoice outlining parts vs. labor and they have refused to provide since this â isnâ t something they doâ so we donâ t know what exactly weâ ve paid for. We had another company come out Wednesday, 6/30 for a second opinion; from the beginning, they called Trane Tech Support to troubleshoot (something American Mechanical never did). All HVAC techs have repeatedly said our unit is high end, high tech so I appreciate the new company going straight to the source instead of executing trial and error at our expense. This new company was able to solve the issue in half the time for half the price and our AC has been working fine ever since. Since American Mechanical never solved the problem and weâ ve paid them nearly $1,800 for weâ re not sure what, we have repeatedly called since 6/28 for the following: (1) an itemized invoice, (2) photos indicating WHY the thermostat and the ACF Board needed to be replaced and (3) a manager willing to accept accountability. We have received none of these things. It is 7/4 and we still havenâ t heard from the service manager. They are now avoiding our calls (manager always seems to be busy when we call), not returning our messages and weâ re simply PLEADING for them to do what is right. Im happy to adjust my review if they hold themselves accountable and accept responsibility. While they have several positive reviews, theres a chance this could also happen to you. Save your money and trust us when we say TAKE YOUR HVAC BUSINESS ELSEWHERE. Theyre capable of doing this to anyone.

Friendly and knowledgeable

I requested and estimate for installing a whole house gas generator or panel upgrade to accommodate a stand alone generator,.

Outstanding customer service, Called and sent text and email notifying me of appointment and when technician was on the way. Technician called before arriving and efficiently completed the install. He was very professional plus went through the steps on how to use the new interlock system on the electrical panel when using the generator. He also gave me a 220 power cord to use with the system. Much appreciated. Will hire this company again.

Stay away from them! They are crooks!!!