Get matched with top heating oil pros in Fort Bragg, NC

"We donâ t trust repair people, until now! Emerson's dedication to his work, technical expertise, and commitment to customer satisfaction make him an exceptional choice for any HVAC and indoor air quality needs. We had the privilege of working with Emerson, and his performance has exceeded our expectations. He possesses a deep understanding of HVAC systems and is proficient in diagnosing and resolving a wide range of issues, whether it's repairing a malfunctioning air conditioner on a scorching summer day or ensuring optimal indoor air quality for a family's comfort and health. He was able to troubleshoot where our leak was based from job experience and was able to do it over the phone. That is impressive! Emerson's preventative maintenance services are second to none. His meticulous approach ensured that our HVAC systems operate at peak efficiency, saving homeowners money on energy bills and preventing costly breakdowns. He conducts thorough inspections, identifies potential problems early, and provides proactive solutions, demonstrating his commitment to long-term customer satisfaction. In addition to his technical skills, Emerson is a true professional in every sense of the word. He is punctual, reliable, and communicates effectively with clients, is great at explaining complex issues in a clear and understandable manner. Emerson's dedication to customer service is evident in his willingness to go the extra mile to ensure that clients are fully satisfied with his work. Whether it's repairing an air conditioning unit, optimizing heat pumps, improving indoor air quality, or handling complex ductwork and ventilation projects, Emerson Thompson consistently delivers top-notch results. His passion for his work, combined with his technical proficiency, makes him an invaluable asset to any homeowner or business seeking HVAC and indoor air quality solutions. We wholeheartedly recommend Emerson Thompson for any HVAC-related projects, knowing that he will provide the highest level of service and expertise. You can trust him to deliver outstanding results and exceed your expectations."

"fast response"

"Still waiting for a call back after initial visit. They were to move forward but no time schedule yet and A/C not working. As of now, this looks like 4 days of wasted time as I am not sure their customer service exist. The lady this morning said she would mark as urgent and get to a manager. You would think a simple call to a customer explaining backlog or schedule repair date should not take more than 5 minutes. Will give them until later today and then move on..."

"Great service from Tony! He was quick, thorough and very respectful."

"I was contacted by this company's owner (Steve Ford) after asking for recommendations for HVAC technicians. After explaining my situation, I was told that it would be more cost effective to replace my system. He was going to try and secure financing (my credit is not great) and would get back to me - this was on a Tuesday. When I had not heard back by Saturday (today - 12/15/2018), I contacted him and asked for his office location so I could come speak to someone face to face (I prefer this before hiring anyone for anything). He immediately became extremely defensive and evasive (I have our entire conversation saved). He eventually gave an address. I had actually driven past the location twice in the past week, and it is a vacant building with a for rent sign at the street. When I mentioned that detail, his story (and location) changed, and he became irate, used foul language, and then blocked the conversation. If a business owner is willing to be deceptive on something this simple, how can anyone trust any information or prefessional opinion he gives? I will NEVER recommend this company to anyone, and I will continue to spread my story of my encounter with him."

"Great, Billy was able to do it with in a couples days notice, very professional and thorough."