Get matched with top heating oil pros in Carthage, NC

"great job"

"They were very professional and very knowledgeable about the project that they were hired to do. I would most definitely connect CARTER HVAC SERVICE for any future projects."

"I have a Service Agreement with this company. I was having an issue with the downstairs heat not running. They gave me an estimate to replace zone board and zone damper motor. I paid $1,160.52 to have that done. The downstairs heater then was working fine, but I started having issues with the upstairs that very night. I couldn't get the temperature to drop below 70 degrees when I put the thermostat as low as 65 degrees. They sent a different person out to look at it. He said there was nothing wrong, and the issue was that the heat downstairs, which was set at 68 degrees, was causing it to heat up to 70 degrees upstairs. I knew this was not right, because I always set it at 68 upstairs and downstairs at night and never had this issue before. He was insistent. He said he didn't do anything, but somehow the issue was fixed after he left. So, whatever. I was just glad that it was working correctly again. In the mean time the first worker had told me my system was the original system (whic"

"Still waiting for a call back after initial visit. They were to move forward but no time schedule yet and A/C not working. As of now, this looks like 4 days of wasted time as I am not sure their customer service exist. The lady this morning said she would mark as urgent and get to a manager. You would think a simple call to a customer explaining backlog or schedule repair date should not take more than 5 minutes. Will give them until later today and then move on..."

"Kenny did a superb job and was very professional, will definitely us them again!"

"It went well! He was nice and polite and took pride in his work."

"I was contacted by this company's owner (Steve Ford) after asking for recommendations for HVAC technicians. After explaining my situation, I was told that it would be more cost effective to replace my system. He was going to try and secure financing (my credit is not great) and would get back to me - this was on a Tuesday. When I had not heard back by Saturday (today - 12/15/2018), I contacted him and asked for his office location so I could come speak to someone face to face (I prefer this before hiring anyone for anything). He immediately became extremely defensive and evasive (I have our entire conversation saved). He eventually gave an address. I had actually driven past the location twice in the past week, and it is a vacant building with a for rent sign at the street. When I mentioned that detail, his story (and location) changed, and he became irate, used foul language, and then blocked the conversation. If a business owner is willing to be deceptive on something this simple, how can anyone trust any information or prefessional opinion he gives? I will NEVER recommend this company to anyone, and I will continue to spread my story of my encounter with him."

"Overall installation and startup went very well. Jeff was extremely knowledgeable, helpful, and informative. Will continue to use this company for all future HVAC needs."