MTB Mechanical Inc
MTB Mechanical Inc
MTB Mechanical is a family owned and operated business that has installed and repaired heating and cooling systems in the greater Charlotte area for more than 40 years. We have managed to earn the loyalty of our customers by providing high-quality work at reasonable prices. We provide up-front estimates and charge by the job, rather than by the hour, which takes the guesswork out of your heating and cooling service bills. Our managers have established long-term relationships with a variety of suppliers, which means we can secure the necessary parts for a job quickly and get your system up and running in short order. Vist us online at www.mtbmechanical.com
"First time writing a review and used this company without incident for 2 years. However, first time I had a problem with a 2 year old unit they sent a tech out 3 times in a week without diagnosing or repairing the issue (in late June). Finally, the 4th tech diagnosed the problem - possibly a broken condenstion coil - and told me it would be 7-10 days before the part could be replaced. . . So 4 weeks without AC working for more than a day or two per week. Then the company refused to send out a field manager to assess the unit until another tech came out to "service" the unit. The management proceeded to terminate my service agreement after numerous heated phone calls - where admittedly I wasnt always polite because they kept telling me they wouldn't send anyone out until I had the cleaning. TLDR: Good company when things are going fine but if you have an issue dont expect any help."
Matt W on July 2020
MTB Mechanical is a family owned and operated business that has installed and repaired heating and cooling systems in the greater Charlotte area for more than 40 years. We have managed to earn the loyalty of our customers by providing high-quality work at reasonable prices. We provide up-front estimates and charge by the job, rather than by the hour, which takes the guesswork out of your heating and cooling service bills. Our managers have established long-term relationships with a variety of suppliers, which means we can secure the necessary parts for a job quickly and get your system up and running in short order. Vist us online at www.mtbmechanical.com
"First time writing a review and used this company without incident for 2 years. However, first time I had a problem with a 2 year old unit they sent a tech out 3 times in a week without diagnosing or repairing the issue (in late June). Finally, the 4th tech diagnosed the problem - possibly a broken condenstion coil - and told me it would be 7-10 days before the part could be replaced. . . So 4 weeks without AC working for more than a day or two per week. Then the company refused to send out a field manager to assess the unit until another tech came out to "service" the unit. The management proceeded to terminate my service agreement after numerous heated phone calls - where admittedly I wasnt always polite because they kept telling me they wouldn't send anyone out until I had the cleaning. TLDR: Good company when things are going fine but if you have an issue dont expect any help."
Matt W on July 2020