"Did not recieve the estimate after the consultant arrived. When I called back received the estimate very quickly. However the estimate was over 20K for 15 plantation shutter windows which is about double any of the other estimates."

"He contacted me very promptly and came to look at the project. He explained to me what the problem was and stated he did not have the proper special equipment to make the repair. He recommended a company that he felt sure would be able to do the work."

Been in the handyman field for a while with some experience in deck building, siding, trim(interior and exterior), backsplash and tile work as well. Ive done some plumbing and garage door services and now for full time I build high end metal building! Quality and ingenuity is always in mind so you or the next customer loves their long term project!

"I wish I could give this company a better rating but I cannot do so in good conscience. The quality of the windows and installation is very good. The price was fantastic. The crew cleaned up after themselves.
  I was not told until AFTER I had made the down payment on the windows that the company was scheduled at least 6 weeks out for installation. The explanation for the delay, which is that we were having an exceptionally wet summer, and they could not install in the rain was valid, it just would have been nice to be advised of the anticipated wait time in advance of the purchase.
  The install actually happened 11 weeks after the initial payment was made. While circumstances beyond the company's control, like weather, are understandable, lack of communication is not. When I followed up to find out an approximate time for installation, there were long delays in response from Morningstar.
  The first two times I got a slow and dismissive answer regarding my questions about an approximate install date, I accepted the response given by Melissa, which was that the rain had pushed their schedule further back, and that additionally, their Angie's List offer had resulted in a great deal of work. When the delays continued, it became clear that in addition to being a professional salesperson, Melissa is a professional excuse maker.
  If your company gets behind due to high volume or other circumstances; the professional response is to hire more help if necessary to catch up. Clearly this is not a strategy this company employs. When I finally got an anticipated install date, first, the company from which Morningstar gets the windows allegedly did not have my order ready, which resulted in another delay. Really, I placed my order in June and the windows weren't ready in August? I believed it at first, but upon more reflection this seems highly unlikely. So we rescheduled.
  We were first told to expect the installers at 8am. We were only advised of a time when we asked, an approximate time was not offered. Then we were told that we could expect the installers at around 10am. The installers didn't arrive until around 2pm. When we inquired where they install crew was at around 11am, Melissa responded that they were on their way, that they just had to get tools from another work site. When I complained to Melissa of the delay after the install, she showed me pics of the "tools" the crew had to retrieve prior to coming to my home. The "tools" included enormous scaffolding. If she knew they had to break down something so involved, which she clearly did know, she could have told me so that I could better plan my day, but clearly she chose to keep me in the dark. Additionally, mortar had to be added into a front window as a gap was left due to the difference in thickness of our previous window and the new window. We asked that the mortar be added before it rained again because rain could get behind the brick facade and cause damage to our home. Melissa said she would have someone add the mortar right away. Several days later and after two rains, someone came back and added the mortar.
  Let me summarize by saying we are happy with the quality of the windows and installation. The crew was courteous. However, due to the lack of honest communication I would not work with this company again. Also, after the install I did some math and it became clear that the price I paid divided by the number of people on the crew working, the number of hours worked, cost of actual windows, and profit and overhead for Morningstar's owners; it was clear that there was not much money to go around. In the future I would gladly pay more for better service, which is my disposition in most purchases. I was also disappointed that the failure in communication set by ownership has trickled down to the crew. The crew abruptly left after working the last day of install without telling us they were leaving. Too bad for them because we had prepared a decent sized cash tip that they missed out on. I emphasize the challenges with this company are clearly at the owner/management level and not with the crew. I cannot recommend working with this company."

"JD came out because we have 4 crank windows and one was not working.  We also had a bedroom window that didn't appear to be sealed properly.  He ended up walking around and looking at each window in the house to evaluate any issues and he repaired the 1 crank window.  He provided an estimate to replace 1 and repair another.  We hired him and he ordered the window.  All of his reviews were great but when we went to put the deposit down he had us make the check out to a person.  Then when we received an email about the deposit it had a different persons name in it and it didn't match the original name.  I called him and asked him about it because it made me a little uncomfortable.  He communicated that he had a company taking care of his books some years back and they stole from him and it resulted in bad credit in the company name so the way around that over the years had been to make the check out to his mom or whomever but because she was going to be on vacation when my check arrived he had given me another name which I think was his sisters.  Not a big deal after all and I appreciated his honesty.  When he came back to do the actual work they were very professional and very thorough.  Clean up was excellent.  I would highly recommend them.
"

"Excellent! Great customer service. Punctual, professional. The crew took meticulous care of every detail. Covered nails with caulk. Not a drop of paint left anywhere. Perfect job. Even put weatherstripping on my door. Hung the shutters. I highly recommend this company. Thanks."

"They did what they said they would do, I'm happy. Looks good.
"

If you are looking for a dependable and courteous floor company Quality Hardwood Floors is the right choice. We finish all projects in a thorough and timely manner. Quality Hardwood Floors is a company who stresses cutomer service and keeping on schedule. We are a smaller business so you will deal directly with the same person thru-out your experience. We offer 99% dust free sanding at no additional cost to you the client and jobsites are always cleaned at the end of each work day. All employees are not just skilled in this trade but they are very aware that this is a project that your hard earned money is going towards. We are fully insured and all employees have workman's comp insurance. Quality Hardwood Floors can also give you painting of all trim at completion of job so there'e no need to hire a painter, we can incorporate and itemize a bid right on your flooring estimate! Also offer glazing of handrails and Newell post to blend with new floor colors. Spindles and custom staircases are also a bid away. We have a professional move team for furniture and licensed plumbers for appliances when needed. We guarantee your experience with Quality Hardwood Floors LLC will be a delightful and stress free experience! We look forward to making your visions come to life! If you are an Angie's List member our coupon is 5% of anything over $1000 up to $200 and Also we are proud of our military and law enforcement offering an additional $100 coupon for families with anyone in these fields. Best way to reach us is at 816-803-7511 or email [email protected]. We are also rated with an A+ on BBB. We will itemize all items for you to see where every charge is coming from. We are very proud of our 1 on 1 approach in business and look forward to working with you! We offer top of the line water base and oil base products. Let us show you a great experience with your project. Twenty one years in business now and I guarantee your home and investment is our #1 Goal!

"Continental Siding was recommended to by Home Depot and they came out to replace all our windows. They completed all the work within 1 day and our windows are beautiful Our power bill was slashed in half."

"I had received a flyer and called to get a quote.  I had already investigated the type of replacement windows I wanted and the
approximate cost to install.  KCEPros returned my call within 24hrs and came out and measured the windows and
gave me a quote within 48 hours. I decided to move forward with KCEPros based on the level of professionalism and expertise I received from Ryan at KCEPros. Not to mention, his quote was highly competitive.  I agreed to the price and the installer remeasured for accuracy, the windows were ordered and  installed within 2 weeks.  The installation was painless, and when the windows were installed, I had no mess to clean up. Ryan at KCEPros followed through with every expectation that was set. This experience was far and away more positive than any of my other contractor experiences in the past.
I would rate the job as excellent and I have beautiful windows, I am extremely pleased!"