
Serving Trimble, MO and surrounding areas
Approved (Corporate)
In business since 2001
Free estimates
Warranties offered
"I LOVE MY REPLACEMENT WINDOWS AND SLIDING GLASS DOOR! Their overall time management is terrible.
When the original call came in to say the windows were in and ready to be installed, a date and time was scheduled. The scheduled date was December 17th and I was told to expect the installers to arrive between 8 to 10. I took the day off from work. Then I received a call telling me to expect them between 9 -11. Since I had already scheduled another repair/maintenance I was not able to change my vacation request. I got another call stating that they would arrive between 11 - 1. They arrived closer to 1:00. They were not able to finish that day and I was told about 6:30 pm that they would need to return the next day (Dec 18th). I had to call my job the next morning to let them know that I needed to extend my vacation leave request. When they installed the patio doors the correct trimming was not included with the doors and they had to trim and temporarily apply what they had been given. We had to reschedule a different time for them to come to install the correct trim. It was originally scheduled on a Saturday. I had received numerous calls to reschedule the time for that day. Finally, I was called and told because the weather was getting bad they were not able to make it at all. So a Saturday morning was wasted waiting. One day I got a call that they were in the area and was able to meet me to install the trim. I missed a business lunch to meet with them to take care of the trim. When I was hanging up the curtains on the patio door I noticed the streaks on the inside of both panels of the patio door. I again had to schedule vacation time (February 12) to meet the installers to replace the patio door panels. I took time off that morning from work because they were scheduled to arrive between 8 and 10. I got a call about 9:30 to say they were about an 1 1/2 hrs out but would get there ASAP. They actually arrived a little after 10. Once the panels were installed and the trim put back on it was a little after 11. Luckily I was able to make it to work by noon. That weekend I noticed there were cracks and pieces missing on the door trim they replaced so I called and sent a picture of the problem to Window World. They had someone come out 4 different times before they got the right piece ordered and replaced. Window World did call several times to apologize and to make sure I wasn't too inconvenienced. After they got the correct piece order and the door fixed they haven't called or make any contact with me.
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