"Matt arrived on time and was efficient at replacing floor tiles. Do you think customer service is gone, well so did we until Matt Hemingway came to replace three broken tiles. He finished in 90 minutes and that included going back to hardware store for a different color grout because he didn't like the way it looked. When done you could not tell the floor had been fixed. Excellent job. Highly recommend."

"Matt and Hard Surface Floors LLC did an oustanding job installing laminate floors in our basement. Their price was less expensive than box-store installers and Matt was able to work around his schedule to get our job completed within a week of us contacting him. Matt is also very personable and goes the extra mile to get things done the way you want it."

"The installer was on time on the date we had agreed upon. He worked efficiently and completed the work in a day. Nice job!"

"Very pleased with the quality of the kitchen cabinet installation. Company we contacted with for counter tops also commented on the quality of their work. Customer service was excellent. They arrived as scheduled and quickly responded to messages. Work was done well and on time."

Welcome to Raymond's repair and renovationsllc. We proudly provide the highest quality of service and craftsmanship for each aspect of your project. Our depth of knowledge and experience solidify our belief that customer service stands as the highest priority. We eagerly look forward to working with you and making your vision a reality. Give us a call, text or email today, and let us get started!

"Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain below, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service."

As 30+ years experience carpenters, we are always prepared to take on your projects with precision and care. We pride ourselves on being courteous and polite, ensuring a positive experience from start to finish. Our approach involves actively listening to your needs and preferences to deliver tailored solutions. ???? We understand the importance of clear communication and collaboration to bring your vision to life. From the initial consultation to the final touches, We are dedicated to providing exceptional craftsmanship. ? We are ready to start, so contact me today. \n

"Very well! These guys are very oprofessional and the product is really high quality.
The projects:
1) Tile resurfaced (tub/shower surround and floors). While the product looked good and the optuions were numerous, the price was prohibitive. The cost of resurfacing is not cheaper than getting allnew tile. When I compared the cost of Miracle Method to getting the existing tile torn out, resurfacing the drywall, purchasing tile and grout, and having it all installed professionally, the Miracle Method was still several hundred dollars higher than the cost of tile removal-prep-puchase-installation (about 10%) higher. It just was not worth the extra money to end up with something that would not look as good (or as authentic) as actual porcelain tile. Still, I was impressed witth the prioduct and their process...and there their method is likely a lot less messy. 
I might have actually followed through if there was a substantial savings. So, i will just pay the money to have the tile torn out and replaced.
2) Bathtub refininsh: Wow! The tub looks amazing! In all honesty, I did not comparsion shop this with other service providers. But with an Angie's List coupon, I felt it was worth the money. The technician was very prompt, professional, courteous, and diligent. GHe explained eveything to me before he started, and as he progressed. He spent some time prepping the tub for the final acrylic coats, thoroughly cleaning and sanding. Then he filled in any chips before he re-coated. Finally, he added a non-slip surface in the same sahpe as the uniquely shaped tub. Fantastic!
I don't know how the product will wear over time, but he assured me I should get 10-15 years, with normal usage. I'm a happy customer!
"

"While at first glance the work looks good the contractor could use some lessons on detail. Basically, CR is painting the tile with a durable, highly adhesive paint. When painting it is customary to remove from the wall fixtures that can be removed in order to paint "behind" them-- i.e. light fixtures, electrical plates, etc. CR did none of that. They merely taped over the fixtures and went to town. The result is that around all of those fixtures I can still see a thin border with the original blue/pink tile. Worse, we informed them that one of the light fixtures would definitely be replaced with another with a smaller footprint and they still painted around it so now we have a large blue border around that fixture. In addition, CR failed to properly coordinate work with the general contractor resulting in some tiles going unpainted entirely. Some of those unpainted tiles were eventually painted but not all of them. Our experience with the durability of the product is mixed. The work in the hall bathroom has stood up to heavy use. There has been very little chipping and zero peeling. However, in the master bathroom the shower floor began to peel up less than a year after the work was complete. We called CR and it came out to repair. That repair peeled up less than a year later. We called again and CR repaired it again. It peeled up again and we called again. This time I was informed that to properly repair the peeling they would need at least $300 additional dollars. This was quite frustrating given that the shower floor had never lasted more than the one year warranty. Rather than pay for a repair I felt should have been done for in the course of doing good business I made the repair myself. I stripped off all the old paint, scuffed and etched the tile, and then used a contrasting textured concrete paint to refinish the shower floor. I looks much better and thus far has stood up much better than the original work. Overall, the quality of the work could be better as well as customer service. The product seems to be good if applied properly."

"Excellent! Dunn Home Improvement remodeled my dated kitchen and removed a wall. It was a project with many changes due to delays and discontinued products I selected. They were very patient and responsive with me when I was reworking my over all design. Their workmanship is exceptional and they are great a keeping the job area clean. Plus, they are prompt and responsive! Experts in all things construction!"