Approved Pro
Universal Windows Direct of St Louis
3-5 New Window Installation, 6+ Room New Window Service,
About us
Universal Windows Direct was originally founded in Cleveland, Ohio in 2002 by William Barr and Michael Strmac. It was their mission to create a home improvement company that offers high quality home improvement goods at the best possible value. What began as two guys in a 350 square foot office quickly grew to become one of the nation's leading remodeling companies. Today, Universal Windows Direct represents thousands of customers and has a rapidly growing network of locations nationwide, all of which are actively involved in the communities they serve. Universal Windows Direct opened Universal Windows Direct of St. Louis to serve St. Louis customers in 2017.
Business highlights
23 years of experience
Services we offer
Exterior Doors , Windows
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.945 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 98% | ||
| 0% | ||
| 2% | ||
| 0% | ||
| 0% |
Filter reviews by service
Showing 1-25 of 45 reviews
Dianna S.
Mar 2024
6+ Room New Window Service
professional, cleaned up and quality of windows is great
Response from Universal Windows Direct of St Louis
". Hi, Dianna. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!"
Karen C.
Jan 2022
This crew was fast, friendly and professional . Very little inconvenience and took the time to double check their work and ensure I was happy with the sliding glass door and all the features. Had to clean up a bit outside but not bad and one of the guys even did some vacuuming. Very happy with my experience and was worth the wait.
Jill S.
Sep 2021
I can’t believe how happy I am to have chosen (and WAITED FOR!) Universal Windows Direct! It took 16 weeks from signing the contract, to getting the patio door and window made at the factory, to scheduling the install. Today was installation day. After seeing the quality of the products I felt the wait was totally worth it. The installer—Mr. C. Robertson—was obviously an expert window installer. He explained everything and installed the door AND second floor window by himself. Yes, he was his own crew and not one issue or problem came up. I will recommend Universal Windows Direct to anyone who needs a quality window, door, or other service from this company. And kudos to UWD for hiring incredibly skilled installation experts—Mr. Robertson turned a “normal” install into a truly outstanding experience. Thank you!
Response from Universal Windows Direct of St Louis
"Hi, Jill. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project!^JD."
Connie J.
Sep 2021
Our sales man was Camden Bales . He was very knowledgeable about the windows and the company . We feel very confident with our decision to sign and go with Universal Windows Direct. Looking forward to instillation day.
Response from Universal Windows Direct of St Louis
"Hi, Connie. We are thrilled to learn that you had a positive experience with us! Please do not hesitate to reach out if you need anything!^JD"
Clayton C.
Aug 2021
This company was very fair and worked easily with us. The sales associate Camden was exceptional. The windows are amazing
Response from Universal Windows Direct of St Louis
"Hi, Clayton. Thanks for taking the time to share your positive experience. We truly appreciate it! Please don't hesitate to reach out if you need anything! ^AM."
Mike W.
Jul 2021
Rodney and his team - Tyler, Joey and Jordan - did an outstanding job removing and replacing our 17 windows and patio double door. All were very careful to ensure no damage to paint, woodwork and flooring when removing the old windows. All new items were installed square to their original frames, and all four sides of every item were carefully inspected and very well-sealed with caulk and insulating foam. The entire effort - 5 1/2 hours from unload to cleanup - was so efficient that we're certain an additional team member was in hiding somewhere! We are exceedingly pleased with the quality and price of our Universal Windows Direct products, and are absolutely amazed at the diligence, courtesy, and professionalism of this team. We highly recommend the Universal Windows Direct products and the professional work of Rodney, Tyler, Joey and Jordan. Thank you for your outstanding services!
Response from Universal Windows Direct of St Louis
"Hi, Allie. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you for trusting us with your home improvement project! ^AM"
Pam D.
Jul 2021
6+ Room New Window Service
Kevin was terrific. He didnâ t try to pull one over on me and explained things in a simple matter. Canâ t wait for my windows.
Response from Universal Windows Direct of St Louis
"Thank you for your review! ^AM"
Ellen S.
Jun 2021
Angie came out today, showed us their windows. We were very impressed and have decided to purchase windows for our entire home. Looking forward to the new look and the energy savings.
Response from Universal Windows Direct of St Louis
"Thank you for taking the time to leave a stellar review! ^AM"
Carey D.
Jun 2021
Our sales person Kirk was extremely knowledgeable and even went over ways that we could combine two windows into one in order to save money on our large project.. This suggestion actually created an impressive look that both my husband and I LOVE and havenâ t stopped commenting on since the installation. Kirk was respectful and not pushy in the least. His sales call was enjoyable, like a visit with an old friend. Not your â typicalâ sales call. The installation team, lead by Kevin was very professional, friendly and cleaned up after themselves. Kevin walked me through the features of the windows and screens before leaving.
Response from Universal Windows Direct of St Louis
"Hi, Carey. Your feedback is highly appreciated. Thank you for the review! - MS"
Tanette T.
Jun 2021
Camden knew the product literally inside and out. He gave comparisons to other companies and why we could expect a better return for our money than going with another company
Response from Universal Windows Direct of St Louis
"Tanette, thank you for the 5-star review and the positive feedback. Please don't hesitate to reach out if you need anything! - MS"
Carolyn Y.
May 2021
Good
Response from Universal Windows Direct of St Louis
"Thank you for your feedback, Carolyn! - MS"
Darleta D.
Apr 2021
Camden was very informative and friendly. These appear to be awesome windows. Iâ m excited to see these new windows in my home. They look awesome. However, his boss, Kimberly Kinsella, was not as friendly and almost lost him the same trying to dicker with me. But I decided to go with them anyway because of Camdenâ s great presentation and the great quality of the windows.
Response from Universal Windows Direct of St Louis
"Hi Darleta, your feedback is highly appreciated. We apologize for any lack of professionalism but are happy to hear that you had a good experience with Camden. Thank you for the review! Please don't hesitate to reach out if you need anything. - MS"
Ken S.
Mar 2021
Our sales representative Angie was amazing. She was very thorough about the products and services we were to receive. We are very excited to get our new windows and sliding glass door!!
Response from Universal Windows Direct of St Louis
"Thank you so much for your kind words, Ken. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to reach out if you need anything! - MS"
Stephen T.
Mar 2021
Darren came out to our home and presented all the features of the windows. He was very thorough in his explanation and answered all of our questions. We, ultimately agreed upon a price and are really looking forward to seeing the finished project. We were very comfortable with Darren and he did a very good presentation.
Response from Universal Windows Direct of St Louis
"Hi, Stephen. Thanks for taking the time to share your positive experience. We truly appreciate it! Please don't hesitate to reach out if you need anything! - MS"
Michelle R.
Feb 2021
Our salesman Darren is one of the best salesman that I have had the pleasure to work with. Upfront explanations about the windows, honest about the process, and transparency through and through. They offer a quality product that will save me money in the long run by the money I will save in my utility bills.
Response from Universal Windows Direct of St Louis
"Hello, Michelle! Thank you for the positive feedback and recommendation! We are so happy to hear that Darren provided you with a great experience. Please don't hesitate to reach out if you need anything! - MS."
Judy S.
Feb 2021
Darren came out and was very helpful. I felt immediately comfortable with him. I also liked his sense of humor and his honesty along the way. You canâ t go wrong with Universal!
Response from Universal Windows Direct of St Louis
"Hello, Judy! Thank you for the positive feedback and recommendation! We are so happy to hear that Darren provided you with a great experience. Please don't hesitate to reach out if you need anything! - MS."
Jon W.
Feb 2021
Having researched several windows companies, it's clear that some take the path of least resistance and don't necessarily value the personal touch as much. Our representative, Camden Bales, was respectful of our time, our space, and our financial situation when assessing our needs for replacing drafty, original construction-grade windows. He's got a great attitude and is passionate about his job and the company he works for. He answered all of our questions thoughtfully and didn't pressure us. We're actually really excited about replacing these dinosaurs with windows that carry a full, non-prorated warranty we can transfer to the next owners. Would recommend Universal Windows Direct to friends and family.
Response from Universal Windows Direct of St Louis
"Hi, Jon. We are thrilled to learn that you had a positive experience with us! Please don't hesitate to reach out if you need anything! - MS"
Susan W.
Feb 2021
Very professional and easy to work with. Excellent quality.
Response from Universal Windows Direct of St Louis
"Thank you so much for your kind words, Susan. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to reach out if you need anything! - MS"
Jordan W.
Feb 2021
This company was a 10/10 experience. They were so helpful and worked with my boyfriend and I to get our wanted price. Plus it was super easy! Beyond thankful!
Response from Universal Windows Direct of St Louis
"Hi, Jordan. We are thrilled to learn that you had a positive experience with us! Please don't hesitate to reach out if you need anything! - MS"
James G.
Feb 2021
Excellent company to work with.
Response from Universal Windows Direct of St Louis
"Hi, James. Your feedback is highly appreciated. Thank you for the review! - MS"
Matt H.
Feb 2021
Angie came out and gave me a great presentation on the quality of their windows and doors. Great company with a double lifetime warranty! I would highly recommend this company.
Response from Universal Windows Direct of St Louis
"Hi, Matt. Your feedback is highly appreciated. Thank you for the review! - MS."
LAURIE H.
Feb 2021
Joe was very helpful and knowledgeable about their products. He didn't rush through the process and took his time to explain how awesome their windows are. We're excited to get our new windows!
Response from Universal Windows Direct of St Louis
"Hi, Laurie. Your feedback is highly appreciated. We are so happy to hear that Joe provided you with a great experience. Thank you for the review! - MS."
Angie M.
Jan 2021
Darren was very helpful and took time to explain everything and answer any questions we had. He was very transparent and made the experience very comfortable.
Response from Universal Windows Direct of St Louis
"Hello, Angie! Thank you for the positive feedback and recommendation! We are so happy to hear that Darren provided you with a great experience. Please don't hesitate to reach out if you need anything! - MS."
Tracy E.
Jan 2021
Really cares on making sure the job is done right the first time .from beginning to the end ....excellent work...bru ...thanks..from me and my wife...
Response from Universal Windows Direct of St Louis
"Thank you so much for your kind words, Tracy. We really appreciate you taking the time out to share your experience with us. Please don't hesitate to reach out if you need anything! - MS."
Deb R.
Jan 2021
A great deal with them. Camden was great and worked me on financing. I am so excited about getting my new windows.
Response from Universal Windows Direct of St Louis
"Hello, Deb! Thank you for the positive feedback and recommendation! We are so happy to hear that Camden provided you with a great experience. Please don't hesitate to reach out if you need anything! - MS."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Universal Windows Direct of St Louis is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 8:00 PM
Tuesday: 8:00 AM - 8:00 PM
Wednesday: 8:00 AM - 8:00 PM
Thursday: 8:00 AM - 8:00 PM
Friday: 8:00 AM - 8:00 PM
Saturday: 10:00 AM - 3:00 PM
Sunday: 11:00 AM - 5:00 PM
Universal Windows Direct of St Louis accepts the following forms of payment: CreditCard
Yes, Universal Windows Direct of St Louis offers free project estimates.
No, Universal Windows Direct of St Louis does not offer eco-friendly accreditations.
No, Universal Windows Direct of St Louis does not offer a senior discount.
No, Universal Windows Direct of St Louis does not offer emergency services.
Yes, Universal Windows Direct of St Louis offers warranties.