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Water Softeners questions, answered by experts

Softened water prevents scale deposits, reducing appliance wear, leading to energy savings and longer-lasting household fixtures.

No. You should never directly drain a water softener into a sewer cleanout. This practice is illegal in many areas because it could allow raw sewage to get into your drinking water and make you seriously ill. Many places have codes requiring a specific seal, pipe, and a large air gap between a water softener and a sewage cleanout. Check out Florida's Plumbing Building Code as an example of what these restrictions might look like.

Hard water doesn’t hurt, but it might feel more abrasive, especially if you have sensitive skin. It’s also about how your skin feels after bathing. You might feel as though you have a sticky film over your body because you do—it’s all that soapy residue left behind because the hard water can’t rinse it off completely.

Experts recommend that you put two to four bags of potassium chloride in your water softener every month. This amount depends on how much is in the bag (40 pounds is most common) and what your water softener manufacturer recommends. For more specific advice, talk to a water softener pro in your area and read the manual that came with your system.

Yes, a water softener can remove scale deposits. According to the U.S. Department of Energy, after you add a water softener to your home, “gradually the softer water will dissolve limescale scale deposits and remove the problem entirely.” Installing a water softener—or water descaler—will also help prevent new scale deposits from forming.

The Wheaton, MN homeowners’ guide to water softener services

From average costs to expert advice, get all the answers you need to get your job done.