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"as advertised"

"Skyler Foss did a great job fixing the problem with my furnace. Very friendly and courteous."

"We requested emergency service from Schneider on our AC unit in August 2023. What was explained to us for the cost of the service was not what was billed to us. The person we spoke during the emergency call explained their fee would be a $115 flat fee (discounted for "Gold Star" members from $205) plus the price of any additional parts. As that sounded like a fair price, we agreed to have them out that night. The technician was great, we have worked with him before. He arrived, assessed the issue, repaired it, and left within 25 minutes. He explained that the issue was a bad capacitor, and while he did not have the part with him, he was able to make one out of two other parts he had. Fine by me-as we have children, our house was in the 80s at this point, we were just glad to get it fixed. I thanked him for his quick service and that was that. The next day we received our bill, which was $332. $115 for the fee that they explained, and $217 for the part, itemized as "BDP-914554 OHWP291-4554 45/5 MFD AT 370V DUAL CAPACITOR". I do work with capacitors in my field, albeit on a lower scale, and they are not nearly that price range so I was immediately skeptical, but hesitant as maybe commercial parts are a different ballgame. I looked into the part myself, online, and found that it ranged anywhere from $15 to $25 if I were to buy it myself. I then contacted a trusted local business owner, who formerly worked in the HVAC field and he confirmed the price he pays for the exact itemized line I forwarded him is $23.73 plus shipping. I talked with the HVAC department at my workplace which is quite a large business in this area and he also confirmed this part is less than $30. I called other local heating and AC businesses to ask how much they charge for this part, you guessed it, less than $30. I called Schneider and talked to Roxanne in billing. I explained our conversation during the emergency call, what was explained to us as far as billing, and my curiousity in why we were charged $217 for a part that I had spoken to other HVAC technicians about that runs anywhere from $15-$25. She explained that price factors in labor, taxes, and fees in addition to the part. I relayed back that it was not explained to us that labor was tied into this cost, nor is it displayed in the invoice, despite plenty of space for it to be added. She retorted with "you don't think our technicians should get paid for their time?" I replied with, "that is not what I said, I am just stating that is what was explained to us during the phone call". I absolutely believe the technician should be paid, I assumed that is what the $115/$205 charge was included for. Not once did she apologize for the mistake, take any responsibility, or even recgonize that there was a possibility that labor was never mentioned during that phonecall. I was instead made to feel like I was the idiot for even questioning the $217 itemized line of "BDP-914554 OHWP291-4554 45/5 MFD AT 370V DUAL CAPACITOR". I told Roxanne that I will pay the bill if that's what is going to be charged, but I will be cancelling my "Gold Star" plan as I do not feel that I am benefitting from this service. Our unit was just inspected on 6/30/23. I understand that capacitors can go bad (randomly at that), and I also know that they can leak prior to failing. I do not know if the part was beginning to fail in June 2023 and if that inspection point was missed at the time. Maybe it failed from the excessive heat wave that week. She continued to inform me that not only will our warranty on the part be voided without routine cleaning, but that we will forfeit "Gold Star" service moving forward. I understood what would happen by cancelling the service. We have been "Gold Star" customers for 7 years, through 2 different houses. We had Schneider install our last furnace and AC unit, and then continued to have them come out bi-anually for their "Gold Star" plan, where they inspect and clean each unit once per year. I'm a bit disheartened that, although I've purchased a furnce through them and also used their services for this duration of time, they didn't make any attempt to make the situation right or offer any sort of remedy. I'm a pretty patient person, maybe too nice for my own good, but having worked in customer service myself-this was an unnacceptable resolution. I don't believe we should pay for services that were oversold and understated. Perhaps 7 years as a customer is not seen as "essential customer", or maybe we are not seen as a loss "only" paying $200 a year for routine service, but I've still paid nearly $10,000 over the years to Schneider, an amount I do not consider small as an average income family. I'm only sharing this story for others to consider when shopping around. When I look for places to give my business to, honesty is near the top of my list of needs. Today they've shown me that's not one of theirs. I was mostly happy with them up until this point."

"The only reason we needed the new HVAC system was due to our AC needing some expensive parts and the new AC units wouldn't pair up to our old furnace. Since we care for my sick mother in-law who has Stage 4 COPD and needs the AC on from spring to Fall. She is a patient at the Mayo Clinic in Rochester MN and has many raspatory issues. We started by filing out a form at Costco that we were interested in a quote. I ended up getting a Sales guy named Richard McCain. He was very cocky and sure put on a good show over promising and made everything seem like a Sweet deal. Keep in mind I also worked with Mason at Tonna Mechanical who was outstanding and never over promised and was great to work with. I made a fatal error choosing K&S Heating and Cooling based on the Lennox system being the 2nd best option based on all my research (Carrier was my #1 choice which was offered through Tonna Mechanical). I selected K&S Heating and Cooling in Rochester MN due to the relationship with Costco. Costco offers their members discounts and extra warranties and stand behind the overall customer experience. The quoting process went smoothly and after tons of questions before agreeing to make the $15,000 purchase of the Lennox Elite Series 110,000 BTU Variable (98% eff.) furnace and a 4ton (19 seer) Air Conditioning unit to heat and cool our 5300 sq ft home. Richard McCain even came a second time to ensure his quote was exact and there wouldn't be anything else we needed for the new HVAC system to run. Out of all the information/options Richard McCain from K&S gave us, everything thing we had been promised was the purchase was going through Costco. After many emails and phone calls we selected the to finance the HVAC system the way Richard at K&S suggested as our best option and ensured the sale was through Costco. Installation day came and K&S Heating and Air in Rochester MN did show up on time. I gave the specific instructions to leave all the old HVAC systems parts and components including Thermostats on a tarp I spread out for them. Instead of K&S just throwing the old away we had a family from our church that was down on their luck have a need for an HVAC system. So we gave them all the parts and components (Furnace still worked great but the AC needed some parts to run). Of Course the old thermostats the install guys pocketed and failed to leave them behind as instructed. Keep in mind these thermostats were not even two months old and were $70 each. Our HVAC system was installed and wasn't running right to find out Richard forgot to include a air intake that costed us another $500 that wasn't in the original and final numbers. After the HVAC system was installed my mother in-law wanted to have our ducts cleaned to insure her raspatory health a fighting chance. My mother in-law who has a CDCS grant as she qualifies for due to her health. My mother in-law used some of the grant money to pay for the duct cleaning at our house since we care for her there. K&S Heating and Air showed up with a broken machine (had duct tape holding it together) then the K&S duct cleaning guy insisted that my father in-law help him lift his machine around our house and up and down our stairs. My father in-law has bad knees (has knee surgery next month) so regardless of his knee pain continued to help lug this machine around so his wife can breath better. Of course in the process of duct cleaning the machine breaks open blowing dust everywhere in our house. They submitted the invoice to be paid and received funds from the grant for their services. A few days later my father in-law said they didn't clean at least 15 vents due to wires in the way. So I looked at the invoice and of course they charged for every vent in the house including the ones they couldn't clean. So out of the 60 vents they couldn't clean 15 vents at $15 each vent. They fraudulently knowingly charged and took advantage of my mother in-laws grant and a vulnerable adult. Committing Fraud and theft of State funds that has been reported. Richard had asked me several times to make sure to review my experiences "because big ticket customers like you is the ones we want" that is Richards exact words. So I reviewed in honesty on Google as I have here and I will on other review sites. In the end I raised these concerns to Richard McCain the sales rep from K&S Heating and Cooling in Rochester MN and the concern our HVAC system never was ran through Costco like Richard McCain had promised costing us money and warranties. Richard McCain from K&S fired us as customers and admitting to having our old thermostats (had them for 3-4 months) denied to Costco their install crew had even taken them (they tried to steal them and thought no one would miss them). Here is his terrible response to the issue, Matt,I wanted to touch base with you after dropping off the thermostats. I take full responsibility for the thermostats not being delivered to you. For that I am extremely sorry. The inconvenience this caused you is unforgivable. For the rest of your complaints and issues- I’ve attached a screenshot of one of the final emails to you, from me. This shows that I informed you via phone and confirmed by email that the financing would negate Costco and it’s rebates. Now, Costco will not give you anything because you chose not to run the job through Costco. Also, K&S won’t give you anymore money off because I already gave you a killer deal. Did you not understand? Because it is very clear in this email. I could not have been more clear. And yet, you decided to drag my name through the dirt for a couple hundred dollars and call me a liar. Maybe you didn’t understand, I can see that happening. I know I asked you to reach out to me if you need anything in the future. However, please don’t. If you feel the need to contact the office, go ahead, but refrain from asking for my assistance. If you feel the need to remove your heinous google review—please do. If not, that’s fine too. I really appreciate your feedback and will certainly adjust my “cocky” attitude and hopefully learn about furnaces and ac’s so that I can provide a meal or two for my 3 children. Richard McCain Project Manager I called spoke to the Head shop Manager at K&S to try to resolve these issues as well I was swore at several times. They kept repeating "what do you want from us" over and over. I stated I just want this made right. I am not seeking money. I want what your sales man promised to be delivered. I want our HVAC purchase ran through Costco as it was supposed to be. I asked about the customer satisfaction and the manager laughed at me stating "You bought the system and own it. We don't owe you **** nor do we have to service it or stand behind it". To find out the K&S rep who works the booth at Costco got screwed out of his commission and K&S is ok with screwing their own employees and wont back their own employees. So the main reason for my review is to express our dissatisfaction with K&S Heating and Air and make sure other consumers avoid K&S Heating and Air at all costs. This review is based on actual events and my statements, words and comments are of my own opinion. I was advised by several people to not use K&S Heating and Cooling but I selected to do so because Costco was supposed to be involved. If you are a residential or commercial customer please think twice on using K&S as if they are willing to screw over a customer paying $15,000 think of what you have at stake! If you are looking to hire Richard McCain to work and represent your company I would think twice as he clearly doesn't know how to handle customers or do his current job. Again solely based on my experiences and opinions and the facts."

"Job was done timely and on our time schedule. Cleaned up after themselves daily. Made suggestions that was affordable and looks great."

"very poor work quality, I had to have them come back 3 times after the initial installation to repair damages and fix the shoddy workmanship to get the roof right and it still hasn't passed Inspection. On top of that on three other occasions they were scheduled to be there and they just didnt show up at all. They left trash in my yard and in my driveway causing a flat tire on my car due to nails left all over the driveway. I even found missing shingles on a newly installed roof, how does that happen? I also found out after the fact they were TWICE as expensive as their competitors. I called 3 different contractors after getting their final bill and found this out. Twice the price for shoddy work? I'm just glad I was able to get up on the roof and check the quality of the work and demand they corrected it. My recommendation, hire someone else. There are so many other capable company's out there. You dont need to waste your time with this one. It's not worth it."