Professional Exteriors, Inc
About us
Professional Exteriors Inc is a full service company with services ranging from siding and roofing to decks as well as snow and ice dam removal in the winter. With a wide range of capabilities PEI is able to meet all your renovations needs.
Business highlights
Services we offer
Restorations & Renovations., Storm Damage Repair: Roofing, siding, soffit & fascia and personal effects. Ice dams and snow removal, windows & gutters
Amenities
Emergency Services
Yes
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
71% | ||
0% | ||
7% | ||
7% | ||
14% |
"Hi [Member Name Removed], Thank you for taking time to leave feedback. We have made numerous attempts to contact you directly but we take your concerns very seriously. We are always upfront about the cost of any service before we provide it. Are prices for ice dam removal are set by our roofers. Ice dams will continue to build up so long as the conditions for their creation exists. In this case, your house has an issue with warm air loss. When we combined that with heavy snow and fluctuating temperatures that creates ice dams. Ice dams will continue to perform until the warm air loss issue is corrected. I apologize if that was not made clear. In the case of most ice dams, complete removal of all ice from the shingle risks damage to the shingle, which is why our roofers always leave a layer of ice to protect the asphalt. Thank you and please feel free to contact us as we are always here to resolve any issues with our customers."
"Hi [Member Name Removed], We are sincerely sorry for not contacting you regarding your request for a quote. Recently we've discovered that emails from Angie's List were marked as 'spam' and therefore were not visible to us in our email inbox. We would love the chance to come out and give you an estimate if you are still interested. Please give us a call at (763) 434-1500 or visit our website: www.myproexteriors.com. Again, we apologize for any inconvenience. We hope to hear from you soon! Thank you, Professional Exteriors Inc."
So, on August 2 I hired and independent roofing inspector. He found that the chimney wasn't properly sealed , hence the leak in December. The June leak was because they "forgot" to replace flashing and install parts of the guttering. They did come out and install new flashing but only on the leaking window. Keep in mind that the other windows still don't have flashing. I guess they are waiting for those to leak before they install the flashing. The needed guttering was also not installed. The most recent leak has not been addressed. The owner is aware of this problem. I have sent pictures, texts and emails along with the inspectors report but with NO response.
The siding was installed with mismatched colors. I called and let them know that the siding didn't match. I was told it would be fixed asap. The siding was finally replaced 2 +months later but with more mismatched colors. They finally got the siding to match a few weeks later.
I also had to clean up after the workers. I have a covered porch which was sided with brick like shingle material. When they installed the new siding over the old , all the small granules were left on my porch . The porch is carpeted so I was unable to just sweep it up. It needed to be vacuumed up with a shop vac. Because the large granules, it broke my Dyson vacuum immediately. I also had to rent a steam cleaner because one of the workers dropped his big gulp of soda on the carpet and left it there, cup and all. I came home from work to find a floor covered in ants.
I also don't believe that they went over the yard with a metal roller. I have found at least 100 nails in my yard. I am surprised that one of my dogs hasn't stepped on one.
During the entire project, I was NEVER notified of when the workers were showing up. Typically, this may not have been a big deal but it's rather alarming to find 3 workers looking in your window when you're walking around in a towel because you just got out of the shower.
They also left my back gate open not once but TWICE. Each time I would come home and my dogs would be gone. The last time happened on the hottest day of the year. I was LIVID!!! One of my dogs had been missing for 24 hours. I was afraid that he might have died of dehydration or heat exhaustion. Luckily, a neighbor found him under a bush.
I had so many problem that I was told that we would have a meeting between myself, the sales person, the project manager, PEI owner and the roofing foremen to discuss all the problems and get them taken care of. This never happened !!!
Do not use this company
Further damage was caused when he had someone come and remove ice from the 1 year old roof with a hammer. They refused to work on the gutter while it was full of ice and would not empty it so I had to take a hose and melt all of the ice as the water damage in the house continued to get worse. Once replaced the new gutter leaked.
Basic industry practices were not followed such as when applying the shingles they had two groups start at each outer end of the roof and work toward the middle leaving a bubble in the shingles where they met.
They should be embarrassed not only but the shoty work but the way they defended it and tried to make me feel stupid by offering nothing but insane excuses.
If you have had work done by this company I would have another professional check it as you too may end up a couple of years later with ruined floors, walls needing torn out and ceilings falling on your head.
If you have not had work done by them then I would strongly recommend that you avoid working with them at all costs, no matter what they say or promise.
Licensing
State Contractor License Requirements
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