Professional Exteriors, Inc

very poor work quality, I had to have them come back 3 times after the initial installation to repair damages and fix the shoddy workmanship to get the roof right and it still hasn't passed Inspection. On top of that on three other occasions they were scheduled to be there and they just didnt show up at all. They left trash in my yard and in my driveway causing a flat tire on my car due to nails left all over the driveway. I even found missing shingles on a newly installed roof, how does that happen? I also found out after the fact they were TWICE as expensive as their competitors. I called 3 different contractors after getting their final bill and found this out. Twice the price for shoddy work? I'm just glad I was able to get up on the roof and check the quality of the work and demand they corrected it. My recommendation, hire someone else. There are so many other capable company's out there. You dont need to waste your time with this one. It's not worth it.

After water was running into the house due to ice dams they were able to come out the next day and get the water to stop comming inside. Thats the good. The bad is we were gouged to the tune of one thousand dollars for two hours worth of work. They did very little to clear the eves off, they still had a heavy sheet of ice. Its a week later and dams are back. They tried charging even more saying they worked longer than they did. Id say we payed 5x the value for 2/3 job.

The quality of the work is excellent and the process was easy. I had a problem with the shingles eight years after the installation, I contacted PEI and the problem was corrected at no cost to me.

really solid work. easy to work with.

solid work by easy-to-work with staff

We've previously had siding by PEI & just had our roof done. They are easy to work with & do a great job! They take care of working with the insurance companies to get you the best possible outcome. Thanks Brad & team PEI!

Their workmanship was outstanding and they also worked very efficiently. From the time the claim was settled, they were on our roof within 2 days. Their customer service was impeccable!

Extremely easy to work with. Took care of it all in a timely, professional manner. Answered all of our questions. Any issues were addressed immediately and completely resolved to our satisfaction. Highly recommend Brad and his team.

This project started in July 2015 and it's still not completed.  My "new" roof leaks more than the old.  In December 2015, I noticed my first leak with the new roof.  They blamed it on tuck pointing. The second leak was noticed in May 2016.  The latest leak was noticed on 7/23/2016.
 So, on August 2 I hired and independent roofing inspector. He found that the chimney wasn't properly sealed , hence the leak in December. The June leak was because they  "forgot" to replace flashing and install parts of the guttering.  They did come out and install new flashing but only on the leaking window. Keep in mind that the other windows still don't have flashing.  I guess they are waiting for those to leak before they install the flashing. The needed guttering was also not installed.  The most recent leak has not been addressed. The owner is aware of this problem.  I have sent pictures, texts and emails along with the inspectors report but with NO response. 
 The siding was installed with mismatched colors.  I called and let them know that the siding didn't match. I was told it would be fixed asap.  The siding was finally replaced 2 +months later  but with more mismatched colors.  They finally got the siding to match a few weeks later.  
I also had to clean up after the workers.  I have a covered porch which was sided with brick like shingle material.  When they installed the new siding over the old , all the small granules were left on my porch . The porch is carpeted so I was unable to just sweep it up.  It needed to be vacuumed up with a shop vac. Because the large granules, it broke my Dyson vacuum immediately.   I also had to rent a steam cleaner because one of the workers dropped his big gulp of soda on the carpet and left it there, cup and all. I came home from work to find a floor covered in ants. 
I also don't believe that they went over the yard with a metal roller.  I have found at least 100 nails in my yard. I am surprised that one of my dogs hasn't stepped on one. 
During the entire project, I was NEVER notified of when the workers were showing up.  Typically, this may not have been a big deal but it's rather alarming to find 3 workers looking in your window when you're walking around in a towel because you just got out of the shower.  
They also left my back gate open not once but TWICE. Each time I would come home and my dogs would be gone.  The last time happened on the hottest day of the year.  I was LIVID!!!  One of my dogs had been missing for  24 hours.  I was afraid that he might have died of dehydration or heat exhaustion.   Luckily, a neighbor found him under a bush.  
 I had so many problem that I was told that we would have a meeting between myself, the sales person, the project manager, PEI owner and the roofing foremen to discuss all the problems and get them taken care of.    This never happened !!!   


Do not use this company

Very professional, pleasant to talk to and deal with. He came out and gave us an estimate and we signed on that day. He told us when he planned on doing the install and he showed up on time that day. The yard was cleaned up and they did a fantastic job start to finish.

unknown

Contractor was great to work with.  Roof was covered by an insurance claim and PEI was by my side through the entire claims process.  I did not have to submit anything to the insurance company.  Willing to collaborate through the entire dormer design and build out.  Even most challenging situations were met with openness to options for accomplishing the desired outcome.  I will be using again to build a two car garage in the spring.

unknown

At first I thought they had done a good job and gave them a good rating. Since then I have had an insane amount of water damage in all 3 of the homes. I contacted them the first time I found damage and rather than taking responsibility they said I had to submit another claim with my insurance. They seem to greatly enjoy getting the insurance to pay for as many items as possible and then not doing all of the things they were paid for or doing a faulty job. At that time I asked only that the owner do a complete inspection of all that work that he had been paid to do, identify all issues and fix them. He would not, instead insisted that I would need to tell each and everything I wanted him to correct. I am not a roofing inspector and do not feel qualified for that level of inspection. For the items I did notice like a gutter that was too short, hung at the wrong angle and not flashed as paid for, he argued with me and tried to convince me there was no problem.

Further damage was caused when he had someone come and remove ice from the 1 year old roof with a hammer. They refused to work on the gutter while it was full of ice and would not empty it so I had to take a hose and melt all of the ice as the water damage in the house continued to get worse. Once replaced the new gutter leaked.

Basic industry practices were not followed such as when applying the shingles they had two groups start at each outer end of the roof and work toward the middle leaving a bubble in the shingles where they met.

They should be embarrassed not only but the shoty work but the way they defended it and tried to make me feel stupid by offering nothing but insane excuses.

If you have had work done by this company I would have another professional check it as you too may end up a couple of years later with ruined floors, walls needing torn out and ceilings falling on your head.

If you have not had work done by them then I would strongly recommend that you avoid working with them at all costs, no matter what they say or promise.