K & S Heating and Air Conditioning

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K&S sent a technician the same day with no extra charge and the technician stayed until the central heating worked again. He replaced the igniter and the circuit board. It was pricey (approx. $550) but he also could have charged more, considering a family cannot live without heat in MN. The technician was polite and hard working. Overall, it was a positive experience and I will keep K&S in mind for future needs.

Everything went splendid with K&S, and without them, I may still be without heat (in Minnesota, in March). Brian spent way more time than he should have had to, dealing with a lazy home warranty company, and ensuring that I knew that they were trying to give me a cheap replacement for the first rate unit that was there. He took the time to school me on what to tell them, so I didn't sound like the ignorant homeowner that I was . I now have a super efficient brand new Lennox furnace in my home, thanks to K&S heating. I was so impressed with their service, I applied to work there.

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Replacement was done; project manager was supposed to be on site for the work - never showed; damage to walls was not fixed (although promised to be fixed); no follow-up on how things went

It took 3 calls to get the answering service to answer on a Saturday morning. The tech called and was out here in 11/2 hours. He was new but did a good job w/ the repair. Didn't know if it was under warranty however and had to call someone to get the price to charge me. I was not happy w/ the price for 1 hour worth the work. Got the run around (told I would be called back) (Quoted different prices) for about a week and a half. Service tech was great! My issue was with corporate. Terrible communication and response.

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