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"I want to warn everyone about this company! I have a huge job to do that they have NOT finished! I hard a large storm come through about a year ago and I hired this company to replace my fence. At first I thought this would be a great company to work with as David the owner reassured me for their quality and work ethic. Sadly I have had a terrible experience. They were working on the fence and almost had it completed besides the the 2 openings on either side of the fence, as they were waiting until the house was painted, understandable, but that was the End of July it is now the end of October. The panels that they left there laying on the ground are completely destroyed. I have made multiple phone calls and text messaging. When I spoke to them at the end of July I was informed there was a family emergency that the owner David needed to go out of town but he would send his crew over to my house. Well this has not happened. I then spoke to him over a month ago he said he would be sending them back. This still has not happened. I have called them over 20 times and sent multiple text messages. Still no answer. After having all of this go on I had the contractor that did my roof, windows, and house look around. There are multiple posts that are not cemented into the ground and multiple panels that are not even nailed or screwed in. They are paid in full and I am in the process of working with the bank to reverse charges. The city also called me because they never pulled a permit and the city wants a completion date. Truly saddening. I had every intention is hiring them to do more work but WILL NOT after this!!"

"Very good results. I am a highly satisfied customer."

"Small customers are a no-go for them. Of course, we did not know this until weeks after being in email correspondence, sending them photos of ideas, having them out for a site visit, and receiving a written quote for work from them. They wasted our time in a colossal way. If your job isn't going to make them $$$, don't bother contacting them and if you do contact them for a job, be ready for your verbal estimate given at the site visit to be quite different that the written one. We know how to hire companies and others have the foresight to be honest and not waste time - if the job is too small, they just say so at the initial contact point. Not this business. They will waste your time and then after weeks of discussion and effort on everyone's part, just say, "No thanks. We can't make enough money from your job." And you are left wondering, "What just happened here?" This occurred after we asked them why their written quote was $600+ higher than the verbal estimate they gave at the site visit. When we asked them why, their response was to walk away (politely, of course, but still...). Most businesses give a verbal ballpark and when the actual written quote comes in, it's within range of that verbal quote. Not the case here. There was nothing in the ballpark of the initial verbal quote. So that is confusing too for a potential customer. And when you ask "Why?" rather than discuss more, they bolt. While companies need to make a profit, and we understand this, Groundworks just does not show respect for the "little guy" needing a small job done and apparently it is okay to waste peoples' time and make believe they matter as a potential customer. PROS: When they did come for the site visit - they were on-time. Their email response time was good too. And, Gary is friendly and helpful. He was able to see some grading issues we needed to correct, which we appreciate. CONS: The level of professionalism of treating a customer's time respectfully is absent. Be forewarned, verbal quotes may vary widely from written ones. OVERALL: We won't be looking to them in the future when we DO have larger jobs. So short-sighted. We won't be recommending them either."