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"I like the service. All good"

"The plumber Brian was great. Customer service reps were kind and polite. This is the reason for two stars. Ultimately, cannot recommend due to unreliable service due to poor communication and follow through. Would otherwise give one star if not for the very pleasant staff. They replaced a toilet. Overpriced even for quality. Bonfe has demonstrated repeated poor communication and unreliability over the past five days. I am a patient and kind person, but unresponsiveness and unreliability make any future Bonfe business a solid no. Find someone local who actually needs your business and is small enough to value their reputation. My five day frustration goes like this: Called on Saturday to schedule appt to get toilet replaced. Scheduled for 7am to 8pm window on Sunday (odd all day window, but OK I guess). Appt confirmed via text that Saturday night. Sunday, no text, no call. No communication of any kind all day. Called them about 7:30pm asking when they were coming as I was waiting all day and it was almost 8pm. Was told my appointment was cancelled but was not given any reason why. Further, I was never notified by any method that my appointment was cancelled. Was not pleased that I sat around all day on a Sunday waiting for a plumber that never came. Reluctantly rescheduled for Tuesday (Monday was a holiday). Was not given a window but told they would try and get me first thing. Received a text confirmation Monday evening that I had appt on Tuesday. Didn't get first thing Tuesday, but did get a call shortly before 9am stating plumber should arrive in the next 30 minutes. Plumber did arrive about an hour later. Plumber was great. Replaced toilet efficiently. Prices pretty steep, but OK to pay it to get it done. Old toilet was left outside of building and I was assured by plumber that someone would come by to pick it up that day. I am in a multiunit building and trash cannot remain outside overnight. Contacted by my management company that toilet was still outside at almost 8pm. Called customer service and honestly it didn't sound like it was anywhere on their radar that someone had to come and pick up the old toilet. They said they had to contact the tech and see what was going on and that they would get back to me. I reiterated that the old toilet cannot be left outside overnight. Called them back after 45 minutes as hadn't received any update yet. Different representative stated that they would have to have dispatch contact me to give me a time and did everything but directly tell me that it wouldn't be picked up that evening. Previous rep called my back after about an hour from when I spoke with her. Told me that it would get picked up the next day. Dispatch would call me to say when they would be on the way. In the meantime, I had to drag the old, dirty toilet into my unit at 9pm. Sent an email to their customer service address that same evening. Summarizing the above and stated that I was providing them the opportunity to convince me that I should not leave a negative review and/or should do business with them again. Received a response from one of the people I spoke to earlier that evening acknowledging that they remembered speaking with me and was asked if I wanted a follow up by a manager. I replied I did. Received a call Wednesday morning that someone should be out shortly to pick up the old toilet. Told them where the person should park and they would have to call me to come in to get it. 90ish minutes later they arrived to pick up the old toilet. The picked it up and were on their way promptly. Very polite. I have received zero communication since they picked up the toilet. It is unfortunate and unacceptable that I have not received any further acknowledgement or communication of any kind. I feel it is completely reasonable that a company would have their manager follow up PROMPTLY (within one business day) with a customer where they have repeatedly dropped the ball. I expect and deserve better. Every customer does."