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"The service is excellent both by the office personnel and by the service person Mike who made several calls to the house. Mike offered easy to understand explanations as to what he did and how we need to monitor the equipment."

"very good"

"Awful! Workmanship was poor, no-show rate high. No “work crew” as promised; contractor brought his wife and minor children to “help”. Products ordered and paid for, damaged during installation necessitating do-over. Did not do installation following manufacturer recommendations. Blamed manufacturer for quarantine-related delays, but we verified order and ship dates with the manufacturer. Delays were contractor’s fault. Contractor made repeated draws on labor charges; stopped showing up when draws exceeded contracted labor fee. He collected state sales tax but has no tax permit on file with TX Comptroller’s Office. Posted photos on Facebook of other projects he was doing while he told us he had to quarantine due to COVID exposure. Never finished project; 60 days after bath remodel tear-out started, we hired a plumber and are completing finish work ourselves. Have posted other reviews and found that contractor has posted fake reviews for his own company. Reported to Facebook, and FB removed his business page."

"Everything was perfect. They were on time and friendly. The quality of the work was good. They cleaned up after themselves."

"This was to be a 6 - 8 week project. We started on September 15th. We expected it to be done mid to late November. It is not complete as of January 18th. We have sheet rock dust everywhere, on all walls, floors cabinets, etc. We have walls that need to be repainted, trim to be done, carpet to lay, plumbing to complete, some cabinet work to finish and Custom Bi-fold doors to make for the oversized framing of the openings, and closet shelves to install. I am leaving things off the list I am sure but you get the picture. Our main contact, Lance, has not contacted us in 3 weeks. Our project sits. My thinking is that he is walking away from it as his last communication with us was to have a worker pick up a check from us in December for our carpet and flooring overage. He didn’t buy carpet is our guess as we have not gotten a install date, we were promised a schedule on December 27th. The team that was used for framing did not have enough experience. Almost all walls are not square or plumb. All Door openings were framed too tall and wide, including the Bi-fold Closet Doors. This team was also used to sheetrock. When I pointed out to Lance the many issues with their work he shrugged it off as not being too bad. Too few screws in the field and too many in other places. All outlet, light switch and register vents were cut larger than the cover plates. Requiring after the fact repair work. A pro sheetrocker would have flipped his lid. The taping and mudding was done by this team as well. They used way too much mud, ineffective use of tape and mud made for much much more sanding. They didn’t bother isolating the basement so we had weeks and weeks of sheetrock dust on our main and 2nd floor and that is with the furnace OFF whenever the team was here. The ceiling is passable save for a few areas that have noticeable valleys that are 4 plus feet long. Not all of the sanding is done yet but the walls are painted and have been patched in numerous locations and repainted, so the paint do not match up now. I can go on of course and I am not trying to bash. I am being honest about our experience. We have no idea when the end is and we feel that they have abandoned us for greener pastures. That’s what the lack of communication leads us to believe at least."