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Water Softeners questions, answered by experts

You can decide whether you need a water softener or water filter based on how your bathing or laundry experience is. If you notice issues like limescale buildup, dry skin, or stains on dishes—all telltale signs of hard water—you'd likely benefit from a water softener. However, if your main concern is over chemicals or bacteria in your tap water filter, and not just comfort, a filter is a better option.

Most of the U.S. has hard water, especially across portions of the West and Midwest. The areas with the hardest water include parts of Texas, Oklahoma, Kansas, Colorado, New Mexico, Utah, Wyoming, Illinois, North and South Dakota, Ohio, and New York. You’ll find soft water in parts of New England, the Southeast, the Pacific Northwest, and Hawaii.

A tankless water heater should be at least 10 feet away from a water softener, although the pros you hire for water softener installation can help you determine the correct distance. These two units need to have some distance between them to prevent hot water from the tankless water heater from flowing backward into the water softener when it runs a regeneration cycle.

Routine maintenance involves recharging the resin bed with salt or potassium, cleaning components, and periodic inspection.

Replacing a water softener costs $200 to $6,000, depending on the capacity of the water softener, the type of water softener, and the amount of people living in your home. An ion exchange water softener is the most common type and costs $500 to $3,000. Water distillers, which cost $1,200 to $4,000, and dual-tank models, which cost $1,000 to $5,000, are definitely pricey, but they offer more filtration or capacity, respectively.

The Hallock, MN homeowners’ guide to water softener services

From average costs to expert advice, get all the answers you need to get your job done.