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"We made the unfortunate decision to make a purchase of two windows from Champion at the end of May/beginning of June 2021. When the salesperson showed up, after discussing the need to keep cold and dry air out of our basement in the Winter time and hot and humid air out of the basement in the summer time, we settled on purchasing horizontal sliders for our basement as the best option for those purposes. In no way, shape or form were we informed that these would come with an open weeping channel that would run the risk of either intentionally or defectively defeating the purpose of the purchase as was discussed. While we were informed that the process would take approximately 8 weeks to get our new windows manufactured installed, we were fairly patient with them given the supply chain issues last summer. Rather, Champion finally reached out about 14 weeks later in September to schedule the installation. Unfortunately, the installer informed us that they had previously not measured correctly and the windows that were manufactured were not the correct size. While the installer said that we would be put at the top of the list for getting the correct windows made, it took another 3 months/end of December, before they were completed installed. The new windows looked fairly decent enough, however after a winter vacation in January, once we were back in February we noticed that the windows were letting in a significant amount of cold air. Both windows were letting in cold air in the joints, and more significantly, the open, uncovered weep hole on the smaller window was letting in a strong, consistent stream of cold air. We had a general contractor working on another project for us take a look, and he stated that in 30 years of installing windows, he had never seen anything like this, stating it was like having a freezing cold air conditioner pumping cold air into our basement in the dead of winter. The cold air being let in through the defective weep hole was approximately 10 degrees warmer than the temperature registered outside. I have attached photos here showing the temperature being let in through the weep hole, 28 degrees, when it was 20 degrees outside, and another one showing the 40 degree temperature when it was in the low 30s outside. Additionally, we were not provided screens with the original installation and have not received any communication on when these are going to be provided or delivered. At that time in February, we reached out to the salesperson that sold us the windows, to request that they come out to take a look to fix it or to come out and show us what our options are to get a replacement. He passed along the message from their service desk manager that we should just cover up the hole with a piece of tape or felt to keep the cold air out. After explaining that this was a completely unacceptable and inadequate remedy and again requesting that they send someone out to fix the issue immediately or show us what our options are to get a replacement window, or provide a refund to hire a company that sells functioning windows, we were just strung along by the sales person for the next two weeks with no action taken. We finally escalated the issue to the sales manager, who informed us that he had put us at the top of the list with their service department, and had sent along the urgent issue for them to have someone assigned to come out and fix the issue. That was two months ago, and no one from Champion has yet to come out to fix the defective window or to come out to show us what our replacement options or to explain to us what the refund process is so that we can move forward with getting a functioning window in place. We’ve reached out to the sales manager multiple times since then, and it is apparent that his intent is to just keep stringing us along at this point. Our previous 30 year old fake Pella windows far surpassed our new Champion windows in keeping the cold and dry air out of the house. Be wary of the 5 star reviews, they offer additional discounts in the sales process for potential customers to post these reviews online. It's not a surprise that they have an F rating with the better business bureau."

"All Craft replaced three windows in the living room of my 150-year-old house -- one of the oldest houses in Rochester. I could not be more pleased! I was afraid to replace windows for fear of destroying the look of the house, but the windows they installed are perfect! They are at least a thousand percent more efficient than the old ones, but blend into the existing look perfectly -- the house looks even better than it did before! The whole experience with All Craft from the first phone call asking for an estimate to the finished product has been a delight!"

"The team at H Pairie are world class! Really knowledgeable. Helpful in every step of the process. Would highly recommend."

"I do not recommend this company due to poor quality of product. - Jan 2023 bought 2 patio doors, 3 slider windows. Product that was installed in May included 2 cracked slider windows and all products had wrong color on interior. All needed to be replaced. - May 2023 bought additional 19 windows. After install in Oct 2023, 13 of the 19 had noted manufacturing defects requiring replacement in January 2024. After install of these replacements in January 2024, additional 7 had noted manufacturing defects requiring replacement in April 2024. At install of these latest replacements, 5 more had noted manufacturing defects requirement replacement (which has not yet happened) - June 2024 during rainstorm noted two of the window sets had significant water leaks. Company was advised with documentation on 6.4.2024; as of today 6.8.2024 company has yet to acknowledge my request for refund so I can re-replace the windows with a different company. Additionally several of the caulk lines were obviously done by a new employee, as I had to have the contractor installing new siding re-do those lines."

"Tommy and his crew did a great job re-staining our cabin and deck. Tommy communicated throughout the planning and painting process, which was very appreciated. He sent before and after photos to me because I could not be on site to see how it was going. Great experience working with him throughout the process. Highly recommended!"

"They were very friendly, polite and professional and did a very neat job. Changed to indoor only shoes to make sure no dirt was tracked in. We would highly recommend them for window tinting."

"Everything from the get-go went so smooth. JD was great. Very professional in the many questions I had and prompt to return phone calls. The crew that installed showed up on time every day and cleaned up after themselves. I couldn’t be more pleased with the end result and would refer them to all of my friends and family. ??"