Crew2

The carpet installation team far exceeded my expectations and went well beyond requirements to help me restore our rooms after the install.

Bill did a fantastic job installing our new door frame, door and storm door. It turned out great and has never operated so nicely since we moved into the house!

The Crew2 guys were great. Hard working and cleaned up.

From the initial scheduling to the arrival of the crew, total professionalism. They took care to make sure our furniture and antiques were not damaged. They took care to install the $9000 of carpeting perfectly. Inquiring about how we wanted doorways finished exemplified their objective to make sure we were pleased with the outcome. We felt they really wanted to make sure the carpets we selected lived up to our expectations. Can’t compliment them enough. From start to end a great job!

The installers were prompt, courteous, professional and clean. Will have them here again to install the next room.

Installation crew was great! On time, friendly, and did a great job! I would highly recommend.

Had Home Depot re-carpet my house and the Crew2 crew that arrived to install it was fantastic. Had an install window of 8-10, they arrived arrived at 8:15, big win already. Showed the lead guy around so he could check the order and make sure everything was good, he had me go out to the truck to verify the carpet was what I ordered. After that, they were off to the races, literally. It was a 3 person crew and they divided an conquered. The one guy in the living room was running back and forth as he was removing the old carpet. Once the floors were bare and staples were removed, they swept up. Throughout the project, they kept me in the loop, in particular, the transition from the halls to the bedrooms had a decent sized lip and I was concerned after carpeting it, people would be stubbing their toes constantly. They had some rubber ramp material in the truck and they mocked up the install for me to test out before committing to it. Once I was satisfied, they did the actual install. Once the carpet was fully installed, they did one round of vacuuming picking up a majority of the snibbles (I remember when my mom had carpet installed at her house, not by Home Depot, they left all vacuuming to the home owner). I will 100% be going with Home Depot again for my carpet projects.

We purchased a new outside storm door from Home Depot in Jasper, IN and paid to have it installed. Brandon did excellent work, very professional and also very knowledgeable! He answered all our questions and showed us features off the door we were unaware of, also gave us some tips on keeping the door in good working condition! We highly recommend the installation service!

The Crew2 installers were fantastic. Friendly, courteous, experts, really careful with our furniture and our home. The carpet looks fantastic, they did an excellent job. We would not hesitate to have them return for a future carpet installation.

My crew experience was great. We had vinyl plank flooring installed and they did a fantastic job--the final product was beautiful and the installers were very professional.

They were amazing! Did a great job, answered all my questions, and I couldn’t find any errors.

Wonderfully

neral contractor because there was absolutely zero coordination across counters, cabinets, etc between Home Depot and Crew 2. >Crew2 refused to pay us the replacement cost for the shower door small in comparison to what we spent. We will never ever buy from Home Depot + Crew2 again. I recommend you do not patronize Home Depot nor their hired contractor CREW2 for anything. If you do buy from HD, at least ask if Crew2 is the contractor because we do not recommend them. In my 35 years of experience in biz and well over 250 contractors, Crew2 ranks among the top 2 WORST for their commitment to customer satisfaction.

They were absolutely terrible to deal with! They were suppose to install carpet that we bought through Home Depot. They showed up and decided they couldn’t do it. So they took off with the carpet we already bought. Call them several times to get the carpet back and Home Depot tried calling them to see if they could returned the carpet. Brent might as well go down as one worst manager of all time! As he would not return our call. Told Home Depot that he couldn’t get in contact with his own crew! I would never ever do business with Crew 2 ever! Very unprofessional business!

We were needing our floors redone and this was through home depot and ill never do business with these lying crooks again. They came in and asked if we wanted the smaller quarter round in our hallway by the bedroom, our only issue was the door going down the stairs and they said they'd take care of it and call if they had any questions which they were more than happy to do when it came to leveling out our floor but decided not to call to confirm we want the smaller edging around our brand new doors. Now not only do we have four gaps and tripping hazards at our main entry doors, we have cold air seeping in, and after two entire months of waiting for phone calls and calling with no answers, they finally get back to us telling us they cleared it and we were OK with it which we weren't and now won't fix it. They also didn't nail in some of the trim and its now sticking out and they haven't said anything about fixing that either. Horribly unprofessional, lazy unresponsive management, and now lying. Ill be taking my business elsewhere and if ever anyone asks for recommendations I'll give them this companies name and tell them to make sure to steer clear.

Crew2 installed two obviously damaged boards in our den that has ruined the whole installation. The damaged boards were crushed along the edge where they interlock and temperature related expansion/contraction of the floating floor is causing the boards continual damage. Attempts to resolve the issue with crew2 has been a nightmare that is still ongoing. In addition to incompetent installation and lack of customer service, the installers scuffed our freshly painted walls by leaning on them and stole our remaining installation supplies when the job was complete. I highly recommend getting another company to install your floors.

We decided to use Home Depot to design/build a wet bar for our basement. The design process was smooth and they advised us they use Crew2 for the install. Our estimator from Crew2 was very timely/responsive, so I thought we were off to a good start. However, once we paid and the cabinets were made, things took a different turn. Our cabinets arrived several weeks ago, and then the process began of trying to schedule our install. You'd think this would be fairly straight forward to provide install dates, however, many weeks later, and many emails later to our "scheduler" - I've yet to hear anything back other than "I still haven't received dates from my installers for your project. I've sent out requests again and hope to have some responses when I get into the office tomorrow. I'll call as soon as I have dates to offer." That was a couple weeks back and yet still no communication from the scheduler despite my repeated efforts to reach out for updates. It's mind boggling to me that someone whose job it is to schedule a project can't even figure out what possible dates are available after several weeks of reaching out to their installers. I've sent an email in hopes of getting a new scheduler assigned to our project, but I'm not very hopeful in hearing back from them either. For now, I guess I'll just keep sitting on all the boxes of cabinets in my garage and delaying the whole project e.g. countertop, backsplash, plubming, electrical, etc in hopes of getting an install date or some type of response at some point. If I were to do it again, I'd gladly use Home Depot for the design services, but if Crew2 is the installer that they've partnered with in your store/region, then I'd consider exploring options to take the designs from Home Depot to another contractor.

1. Worked with Home Depot to order door in August 2017. 2. After multiple visits and discussion, they finally got the order correct. 3. Wrong door was delivered. 4. New door finally arrived in January 2018. 5. Asked for Jason from Crew 2 to install. 6. Installation finally happened February 26, 2018. A new installer showed up. 7. I had to run to Lowe's for hardi plank so outside trim could be finished. ($30.00) 8. Installer said he will be back to finish outside and inside trim. 9. March 18th - no word from installer. Noticed he only used one long screw to attach strike plate. 10. He removed old door, but I cleaned up the rest of job site. 11. Guess I will finish the job. 12. Worst home improvement experience I ever encountered.

Minnesota's Winter was fast approaching, and I needed a new door quickly. We purchased a new door from Home Depot. After the first installation appointment was cancelled, a new installation time was arranged for the following week. Home Depot contracts with a local company, Crew2, to handle their installation jobs. I was fortunate that Crew2 employed Mr. Shawn Hazel (S.P.H. Contracting LLC), a local remodeling pro with special expertise in older homes, to install a new entry door and storm door on our 1948 Rambler-style home. Because of the age of the house, several installation details required a customized approach. Shawn performed the installation by himself, and did so with outstanding attention to detail. He was friendly and professional, and cleaned up after the job was completed. I was very pleased with the result, and would definitely hire Shawn Hazel (S.P.H. Contracting LLC) again for any remodeling job.

Crew2 took four weeks to measure the door and provide Home Depot with the measurements. Even though I was concerned with the time it took to get the door ordered. The door arrived over a week ago and Crew2 picked it up last Thursday. I called Home Depot last Saturday to find out why I wasn’t on a schedule. They assured me that Crew2 would call me no later than Wednesday. As of Noon on Friday no one had called to schedule the install. After another conversation with Home Depot asking for my money back, they suddenly wanted to get the work scheduled. At least 4 weeks of delay is related to poor customer service with Crew2. I fired them. Do not use Home Depot or Crew2 for this type of work.

Fine. Few scratches but to be expected.

Awful. They delivered the door with a broken window. When they returned weeks later, they didn't the proper equipment. The next appointment was a no-show. They have been unable to reschedule. I'm going on more than two months from when the door was to have been installed originally.

The first Crew2 duo that came to my home to unbox and inspect my 18 cabinets and all of the accompanying trim were John and his son, Tyler. John was in charge and argued with me over not moving the cabinets to the inside of the house where they could acclimate before installation. High humidity + wood = not a good thing. John saw the wisdom of my logic when I pointed out that they would have more room to work in the garage if they brought the cabinets in. My husband has a sports car on the other half of our garage that he had protected by laying several layers of padding over the car and erecting a Styrofoam insulation wall down the middle. All kitchen remodel service providers were told that the other side of the garage was forbidden from them and to stay away from the foam wall. John threw pieces of cardboard over this wall and on top of the car - my husband gave them an ear full when he came home for lunch and saw this. Part of what we paid for was hauling away of dunnage. John told me that he couldn't take the cardboard because it was raining. Poor planning on his part for not having a tarp to cover the bed of his pickup. John promised that all of the cardboard would be neatly stacked and hauled away by the installers. All of the foam corner protectors were supposed to be put in to my recycling bin that I went out in to the rain to get and place just outside of the open garage door for them. After they left, I was never given a list or told what replacement parts John was going to reorder from Kraftmaid. I also discovered that my garage was a disaster area: foam corner protectors everywhere, items knocked over on top of one of my husband's storage cabinets, and a giant sprawling pile of cardboard. I spent 3 hours cleaning up this garage so that future deliveries had space in this area. I complained to Home Depot and when my husband called Zach (Crew2 Project Leader) 3 weeks later (due to reorder) to schedule the install date - Zach told him that he would send "the A team". The second duo from Crew2 came out the Tuesday and Wednesday after Labor Day. Adam, the leader, and his helper argued frequently about how to proceed during the installation work.. I caught several major mistakes during the process; such as, missing a filler strip between cabinets and not hanging the 2 "Knick-Knack" shelving units on either side of the kitchen window. I observed poor work environment behavior; such as, dropping cordless drills inside the top drawer of one of the base cabinets, dirty hands/tools/rags while handling off white cabinets, dropping trim pieces, dragging cabinet parts across the floor, spitting tobacco chew in to a cup located within the kitchen area, finding wall studs by drilling a line of holes with a drill bit until they hit one (yes, they had a stud finder), and dropping tools which would hit cabinets. Adam was a big guy and I would liken him to the bull in the china shop. Adam was observed banging the corner of a frig panel in to the ceiling - gouging it, knocking a stack of interior shelves off of a cabinet to the cement garage floor resulting in damage to a couple of shelves, he broke his own truck window - leaving small squares of glass all over my driveway, spilled a Coke all over my sink base cabinet plus down the front of my frig then did not clean it up, and I had to yell at him to remove a sliding door when he began to muscle a tight fitting cabinet thru the opening of my dining room sliding glass doors. During these 2 days, my husband was having a medical emergency and I was left to try to deal with Adam, who gave me the impression that he didn't like a woman telling him what to do. The medical emergency gave me the excuse to get these 2 out of my house early on Wed and leave the job. My husband had an appendectomy at 11pm that Wed evening and when I arrived home at 1am from the hospital - a glaring mistake popped out at me from my kitchen. The Super Susan corner cabinets had been installed incorrectly so that the cabinet doors opened in the wrong direction! This meant that almost all of the lower cabinets would have to be unfastened and moved so that these 2 corner cabinets could be swapped to the correct orientation. By Friday (9/9) things had calmed down with my husband so that I could begin to scrutinize the work that had happened in my kitchen and was horrified at what I found. There are dents, scratches, chips, and gouges on the inside and outside of many of my cabinets. There are fastener holes everywhere (mostly on the insides) where screws were driven through and then removed for whatever reason - one cabinet alone has 8 of these holes! This activity tore chunks out of 2 top edges of a couple of cabinets. Cabinets, panels, and trim are not installed level - some have visible curves and slopes to them. One of the upper wall cabinets has NO wall anchors attaching it to wall studs which means that it could come down after it is loaded with dishes. Caulk was used to hide gaps from poor workmanship and this is smeared/glopped on the outside of many cabinets. There are several fastener holes drilled through the good outside face of several pieces. Remember that sports car in the garage? A bunch of 8 ft pieces of trim were placed so that they rested on the foam wall and over hung that car in the garage! Poor workmanship was the rule during these 2 days! Scott Bass, a District Services Manager with Home Depot, came to my home at 3:30 pm on 9/14.  Scott spent 2.5 hours taking pictures and documenting all of the issues, which should prove to all of you how much damage had been done. Scott seemed very knowledgeable and we were feeling optimistic that this was going to be taken care of. Scott assured us we would hear from him by Friday (9/16). I agreed to send Scott pictures on September 15, of some complaint items that he wasn't able to see on his visit. Late Thurs, Scott confirmed that he had gotten these photos and would get back to us the next day. Late Friday evening, I still hadn't heard from Scott, so I sent him an email. Said he was still waiting to hear from Crew2 and he would get back with us Monday, September 19. During this weekend of waiting, I caught 2 more mistakes: a missing filler strip between an upper corner cabinet and a wall cabinet and screws driven thru a plastic rib on our sink base which compromises the strength of this area. The sink base has the words "INSTALL WALL SCREWS HERE" molded in to the plastic in 2 places and of course, our screws weren't put in these locations. There is a cut out in the back of that wall cabinet for an outlet that is located on the inside of the cabinet to hide under-cabinet lighting transformers in. This means that adding the missing filler strip moves this outlet hole; therefore, that cabinet is ruined. In an email from Scott one week ago, he stated that he was waiting on feedback from Crew2. As of this writing (9/23), my husband and I have heard nothing from Crew2 and there is no action plan from Home Depot yet. (See review for Castleton Home Depot). My advise is to find your own installers for items purchased from Home Depot and stay away from Crew2.

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