Get matched with top garage door pros in New Prague, MN

"Very informative and knowledgeable about our needs. The work was thorough, and the pricing was very fair. Highly recommend"

"The tech called and asked if it would be okay to show up early, and that was a plus! He brought everything he needed and had to call the manufacturer to resolve a difficulty. He did everything we asked for and worked hard the entire time."

"Be careful about the warranty on their work - they do not stand behind it. They emphasize a 5 year warranty, but that is for parts only. Anything after 30 days will require both trip fees and labor fees (e.g. you can pay for them to confirm they screwed up). Long story short, they completely undersized the springs on my repair. "Service" manager spent more time gaslighting me on the phone than it would have taken for a tech to come out and quickly see they botched the job. Not only did it cost me a redo from another reputable company, but a replacement for the garage door opener, which stripped out under the load of the door on the undersized springs. Plenty of other great companies in the area, no need to waste time and money with Metro."

"The installation was done professionally and a day earlier than expected. We are still having trouble getting one car hooked up to it and were basically told to call the car company for help...I would have expected a little more help from the installing company on this point."

"Excellent service. Jason cleaned rails and reset beams. He provided the bulbs for the Chamberlain opener. Very high recommendation. Went beyond the purpose of the service call to make sure door was operating smoothly. Friendly competent service."

"My experience with Slim and Trim has been extremely disappointing; I would not recommend their services. They approached us through door-knocking this spring. Riley, our main contact, worked with our insurance to get our roof replaced. We discussed the project, selected materials, and reviewed what would be covered under our insurance. We signed a contract, believing it only covered the roof. During the contract signing, I inquired about including siding in the insurance claim. Riley mentioned he could send a damaged piece of siding to the insurance company for possible coverage. They submitted a request, but insurance only approved a portion of the cost. Riley explained that we had premium siding and tried to get more money from insurance. However, weeks passed without any communication from Slim and Trim, leaving us uncertain about the cost difference and our responsibility for it. Frustrated with their communication and the poor cleanup after the roofing job, we started exploring estimates from other contractors. This led to concerns about Slim and Trim's approach, especially the potential costs of items like door and window wraps and window replacements, which were never discussed. When we informed Riley that we had decided to go with another contractor, he referred us to the company owner, Thomas. Thomas insisted that the contract obligated us to use their services or pay a 25% cancellation fee. We believed the contract only covered the roof, as that was sole focus of our discussions. I had to ask during the signing if insurance would cover the siding, and only then did Riley offer to check. If this had been included in the initial submission, we could have chosen matching roof and siding materials. There was no consultation about the siding, unlike the detailed consultation we had for the roof. The contract was misleading, and we were not informed of any obligations regarding the siding. Now, Slim and Trim claims that because they worked to get the siding approved by insurance, we are obligated to use their services. Their assertion that they went above and beyond for the insurance approval is unconvincing, as they did all the upfront work for the roof before the contract was even signed. It's unfortunate that companies like Slim and Trim give contractors a bad name. Their insistence on enforcing a misleading contract, along with their poor communication, suggests a disregard for customer service once the contract is signed. Had we been satisfied with their roofing work and communication, we wouldn't have felt the need to look elsewhere. Seeking additional estimates helped me understand what to expect with siding replacement and raised important questions about the process. Would they have informed us of our options or been transparent about additional service costs? A company with strong moral principles wouldn’t criticize a customer for seeking bids to make an informed decision. Their claim to uphold core values of honesty and integrity falls flat when they aren’t upfront about their contracts. Once the contract was signed, their "exceptional customer service" began to falter. Their gaps in communication were frustrating, and their cleanup was inadequate. We're still finding shingle pieces, plastic wrapping, and nails scattered around our yard and driveway. Our gutters had tons of nails in them, plastic was hanging from the gutter, our deck was filthy, and the furniture and hanging lights were never put back. Overall, Slim and Trim’s performance was frustrating and fell short of the "exceptional customer service" they advertise. Their attempt to shift blame onto the customer due to a misleading contract is a troubling business practice, raising serious concerns about their ethical standards. I urge caution to anyone considering their services."