Great Garage Door Company
About us
Since 1985, Great Garage Door Co. has been meeting the garage door needs of residents in the Twin Cities and surrounding area. We have a history of quality work, and over 50% of our business comes from repeat customers or referrals. We service all brands of garage doors and openers, and we install them all as well. We offer great warranties for our services. We offer a variety of styles, and most doors are available in stock. We can also do custom sizing, should your garage require. We do quality work for commercial and residential clients, and you can check out our showroom to see our options. When you decide on a door, our company installers will do the job with skill. Call today for a free estimate.
Services we offer
Great Garage Door Company
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings | 
|---|---|---|
| 88% | ||
| 5% | ||
| 4% | ||
| 1% | ||
| 3% | 
My wife stayed home waiting for them to arrive for the second install and we didn't receive a call. Suddenly the install technician called late afternoon and said "Ok, I just installed the garage hardware." and he asked us to pay $50 for it over the phone. We looked outside while on the phone with the technician and no garage hardware was on the door. We asked if he as at the correct house and turns out he accidentally installed it on our neighbors house, two homes up the street! The technician used some profanity on the phone, mentioned he didn't have anymore hardware in the truck and hung up. Later that night I drove to my neighbors house to explain the mistake and gave him the Great Garage Door business card and phone number. The technician did not leave any information at the time of install on our neighbors advising them of the mistake, he just left the neighborhood and was not accountable.
I called the next day to explain the situation and ask them what would happen next. They scheduled another installation for the next day and then CANCELLED on the day of due to an emergency! The company mentioned they could be out next Monday or Tuesday and at this point, after having to be home three times just to put on cheap hardware, I said they should install this for free and waive the $50 fee. They said we'll get back to you on that request and we never received a follow up call.
I left a voice message for Steve, the owner of the company. I wanted to explain our experience and see if they could complete the project. Steve passed the message to a Service Manager named Dwight. I spoke to Dwight and explained our experience and again asked that they wave the $50 hardware fee with all of the inconveniences we faced. He told me they wouldn't waive the $50 and accused me of just wanting something for free!!!! At this point, I decided not to have their technician install the equipment and asked that they just mail the parts instead. It was time to fire the company and move on. Dwight ended up waiving the $50.
It was hard to believe all the steps and trouble we went through for a $1500 garage door! I feel that we treated everyone fairly and with grace, despite the poor service received from their staff. I called the MN State Fair to provide feedback on our experience, should they review vendors for future contracts. I certainly wouldn't want anyone in my network to select this company.
Licensing
State Contractor License Requirements
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