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"Services: Unclog drain, Repair toilet, Repair pipe. // Positive: Professionalism, Punctuality, Quality, Responsiveness // Haines was recommended to me saying they were good at their job. I called them Monday, Feb 15th about a clogged drain, they came out Tues Feb 16th at the time I was told they would be there, which was great! They were there from 3:30 pm to 6:50 pm. Some repairs had to be made to the laundry tub drain and my toilet had to be lifted so they could access that portion of the drain. After the toilet was replaced, the shut-off valve leaked, so I asked them to replace that also. The work that was done created quite a mess... BUT, when they were finished you would never know that. Everything was cleaned up so well and disinfected, it looked nice and smelled nice. The workmen were very professional and knowledgeable about their job. I will add this company to my contacts as a reliable source for repairs."

"Jason and James were complete professionals. They ran into some interesting issues in my 85 year old home, with much original plumbing. Nothing got in their way of leaving me with a beautiful shower/tub. And they left the worksite spotless. Thanks guys,,"

"Great experience all the way around, from sales to installation to final inspection. Everyone is very professional and personable. This was our 4th project with TOP Home iImprovements and we highly recommend them!"

"Professional service from inspection/bid right through installation of crawlspace lining, dehumidifier, and sump pump. Jake, Tim, and Josh were respectful of us and our house/property. Communication on arrival time was much appreciated. A little pricey but I believe you get what you pay for and I should have done this years ago. We did not have water issues but an earthy odor and this appears to have fixed this. Well done guys."

"Beware of the sales pitch, they keep stacking on deductions if you sign that day.
On completion of the installation, the bathroom looks great, but there were problems due to previous owners hidden wall once the old tub was removed. My concerns were that the installer and myself had different goals. He wanted to complete the job and I wanted choices. I lost. When we ran into problems and I asked what my options were, his responses were always and quot;I haven't decided yet.and quot;
The wrong tub size was ordered because of the false wall and I asked, and quot;Well it's just a tub, can we put in the right size?and quot; Didn't happen, and no options were offered. Options I thought of later such as 1. stop installation and order the right size; or 2. push the tub back two inches and give more floor space. Instead, a false 2 inch plywood wall was built behind the tub.
Another problem was the tub itself. I order the 17 inch high model thinking I would have more depth from my old 15 inch tub. Not so. Beware of inside tub not being the same depth as outside tub due to support feet under the tub of aproximate 2 1/2 inches. A 17and quot; tub measure 13 1/2and quot; on the shallow side and 14 1/2and quot; on the drain side. Plus the drain hole drops the actual water depth to 10 1/2 inches at the deeper end. This was not pointed out to me before purchase. In my opinion this is a manufacture flaw. The installer helped my out by plugging the drain hole.
I had to search and purchase the new floor tile. I made the right choice and it looks georgous. It was a hard job installing it because the old sub-flooring needed to be removed to match the curve of the previous wall tiles. A lot of unexpected dust. After two days dry time, I applied a sealer. However there were cracks in the grout after two weeks. Ken came back and fixed it and I applied the sealer again.
The third problem I had was a squeaky wall. Apparently the acrylic wall by the head rest was not sealed properly and it sqeeks when I use the tub and rest my head. Ken came back and tried to fix it by inserting foam behind the tub but was not successful. At least it's not a visable defect.
All in all my advice would be take your time and explore other options. Maybe I could have chosen all tile walls instead of acrylic and paid the same price. Go to your tile store and ask their advice before you sign with anyone. They might have more options. However my bathroom looks great and it will serve me for many more years and it is a step-up from what I had."

"The tub was purchased by the Plumbing company I Hired to instal it"

"Alex, Colin and Ed did an excellent job installing our gutters. They did the job quickly and were very polite."

"The owner Andrew took out a slider door and two exterior doors and replaced them with new doors. He did a great job."

"Saved me a good amount of money. Very knowledgeable and patient. Fixed leak and drain pump"

A Family owned and locally operated business serving Northern Michigan for over 35 years!\nWe specialize in Gutter Helmet, Seamless Gutters and Jacuzzi Bath Remodels!\nWe have offices and showrooms in Petoskey and Traverse City, Michigan.