Get matched with top appliance salespeople in Fremont, MI

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Kid showed up to my house when my furnace failed 2 weeks ago it's only me and my dog here my son living since she left us but it was nice to have a kid here who isn't a pervert or interested in anything other than the money... He even talked to my mom about the options available and the office staff, was able to assist her with her trepidations before handing her information over the phone to her so that was nice ... Hey, heats been running good since then nice and warm smells good in here well better than it normally does and works in subzero temps and it was done and out the door for under 200"

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"Lenny and his team were outstanding! Very easy to work with and scheduled us quickly. Didn’t try selling us on anything more than what we needed which was refreshing because we had so many people quote us work that was not needed."

"The service was excellent, and great company to work with."

"September 1, 2018 went to lowe's (Ludington location) to look into indoor shutter for 1 window, they recommended grabber shutters they were a better quality brand. Paid $35 dollars for professional installer to come and measure and make any recommendation, the installer came in on September 12, 2018 he was great and gave us an estimate and his card to call him if we have any question. The installer does not work for Lowe's. called September 16, 2018 asked Lowes to call us when they got the information from grabber and any discounts available. It took a month before we received a call back, we let Lowe's know we were coming in to place the order had to wait they were busy with other customers when they got to us 3 different Lowe's employees could not figure out how to place the order for these shutters, one was a manager. We were there for more than an hour and finally ask if they can call us when they were ready to place the order. a month went by and we heard nothing, We called and they were apologetic for no call back they forgot about the order and no one followed up on this order. Lowe's called us back and said that they were ready to have us come in and place the order we let them know that we were coming in when we arrived they took over 30 minutes to find our file and when they got it they did not add any discount that we missed during the 2 months of waiting. The quote had the original price of eleven hundred and it does not include installation fees. at this point we asked for our $35 dollar back for the at home measurements they agreed and we told them that we will never order a custom order project again and we would not recommend them to anybody. They agreed and didn't offer to make it right. I'm not sure why they offer to make Grabber indoor shutter when they don't want to sell them I think over a thousand dollar for 1 window is a lot of money obviously they did not want our money."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."