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"Appointment was scheduled for a quote. A gentleman (Tim) arrived at the precise scheduled time. Prior to assessing the exterior of our home Tim took time to sit down with us to obtain an understanding of precisely what we wanted. After verbalizing our desires and expectations Tim took measurements and provided an estimate. Prior to signing a contract Tim voluntarily provided his suggestions with his clearly evident expertise. There was not any pressure. After interviewing several other companies there was not any doubt Thermal Shield was the choice due to the integrity that was exhibited during our initial visit. When Thermal Shield was then contacted to return to review the initial quote Tim returned and a start date was scheduled. While waiting for the start date Tim called just to follow up and make sure the date was still convenient. The Thermal Shield team arrived punctually each morning and each member had a specialty and hit the ground running. The guys were very professional and took a great deal of pride in their work. The job was completed in the time targeted; approx. five days. While the job was being completed Tim called each day and stopped by to make sure we were satisfied. Due to our home being older, built in 1927 we have dealt with our share of contractors, some not so good. I am sometimes apprehensive with the reviews wondering if they are truly customers. Let me tell you we struck gold with the Thermal Shield team! The final price was precisely as quoted. The code enforcer was by today to perform his final inspection and said "He has been doing inspections for many years and has never performed an inspection which consisted of such quality work" that is a quote. We cannot say enough about how satisfied and lucky we are we chose Thermal Shield.
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"Called about having a door wall adjusted and talked to Bobby. He came right out, drove 45 minutes and fixed the sliding door then said no charge. There's a place in heaven for this guy. Thanks so much"

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This job involved new construction for both doors so I wanted the installer to arrive earlier than 10:00.   I talked to several individuals at the company but could not get any help on this issue.  I even asked to speak with the owner but the said he was out of town. The excuse was that the installer had to go to the warehouse to get the doors before going to a customers house. Not a good reason to me.  Every major thing I've done to my home the installers had to pick up the materials before coming to my house and they were at 8:00.  The installer arrived on time and had every thing he needed to do the job.  The front door was installed in about 3/12 hours with out damage to my walls or molding.  He cleaned up very well around the inside and outside of the house.  The side door was installed in about the same amount of time.  There was some damage to the drywall around the door on the inside of the house and the installer did not caulk around the molding like he did the front door.

When I called the company about it they gave me a hard time about sending someone out to patch the holes because I signed the paper work.  The second person I talked to said someone was coming out the next day but instead I got a phone call saying I should not have signed the paper work.  I explained to her that I understood that but the holes were put there by the installer and they should repair them. I told her I had pictures so she had me email them to her. When no one called me back I called them again they were still trying not to send some one out. When I told Roz that the money for the doors was being provided by a grant and I was not going to approve final payment until the holes were fixed she arranged for someone to come out the next day.  It took the guy 15min to patch the holes and caulk around the door.   

I asked for the owner to give me a call because I wanted to talk to about their customer service but have yet to hear from him.
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"We got new gutters, aluminum metal wrap, soffit and fascia work on our house and barn. Rusty & Joe were very professional, efficient and friendly! Excellent quality and craftsmanship! Would recommend them to anyone looking for custom work."

"I REALLY liked the salesperson that we bought it from. HE was excellent. When there was a glitch with our siding order, he came back out to check things out. HOWEVER, the guy who put up our siding was not real particular. He cut off our gutters when they were to be removed and re-hung. I AM pleased that the company replaced them without any hassle. The siding was over hanging the gables. It wasn't until we said something that he fixed it. That was the overall problem. Unless we caught a problem, it would have remained. While it might be our house itself, the siding installment is not what I'd consider "A". I don't think that I should be the one pointing out mistakes and getting them fixed. I think that they should have just been fixed. I'm glad that the guy was nice. But the end result was not installed like we had pictured."

"I needed 100 foot of Rockwall reset and restored, using the original rocks and maintaining its unique style and appearance. Bill did this enormous task in less than favorable weather conditions, and in his own unique style. His work ethic is impeccable, and his attention to detail was exactly what was needed to do this project successfully. If I could gives six stars, I would."

"It was great. They were very friendly and installed quickly."

"He is excellent! His stained glass is amazing! He's very dedicated to his work!"

"Fantastic! Walter (owner) is very professional and skilled in his trade.  He showed up as promised and put in a hard days work everyday. His crew was also great! The concrete patio, shed pad and sidewalks look great, actually turned out better than I could have imagined. I would hire Walter again and again.  This actually isn't my first experience working with WC Masonry. I originally hired them to cut out and replace some broken brick on my ranch home. Again their work was exceptional."

"Very nice person very knowledgeable about the problem, complete the work in a reasonable time. I would call him again if I have a problem in my home it was a very good experience for me especially since I am new in the area."