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"Jake was awesome! Friendly and very professional. Would definitely hire ARods for further plumbing needs in the future "

"This company never showed up for the approved project."

"Quick, effective, and cleaned up afterwards with fair prices! I'd definitely use them again."

"Professional, fair and great customer service. "

"This company does not have a solid understanding of the Generac generators they install. I had the owner out last week to repair ours that is less than 3 years old. He left saying all was good, and on the following Saturday it failed to start for it’s weekly exercise run just as it had before he “repaired” it. Same exact error code. Ask him about Generac’s MobileLink app and he doesn’t have a clue. When I told him it failed again he said that maybe his battery tester was bad and that batteries are not included under the warranty. He said I should buy a new battery. I did, for $190, and it did not solve the problem. When I asked about their covering the cost of the battery, he asked “why should I?”. Steer clear!"

"We bought a "fixer upper" in Troy in the summer of 2018 and the entire HVAC system was 20+ years old. After doing a lot of research I decided I wanted an American Standard Furnace and AC system because consumer reports rated them as the most reliable brand. Tony was one of the few contractors that offered American Standard Products. I took bids from 5 different contractors for the furnace and hot water heater. Tony came out himself to look around and give the initial bid. He was very personable and was happy to answer all my questions. And I will tell you honestly I had a lot of questions. I meticulously researched Furnaces and Hot water heaters before I was ready to drop thousands of dollars. Tony emailed me back and forth 3 or 4 times answering questions before I finally awarded Custom Temperature Control the contract. Installation of the furnace and hot water heater was mostly problem free. I do give honest reviews so I will say there was one issue. When I brought this up to Tony, he came out himself the next morning to rectify it. 6 months later summer was approaching and it was time for a new AC system. Once again I did a lot research and took bids for several contractors. Once again Tony came out for more than an hour and went over my questions with me. Once gain he followed that with about 3 or 4 email exchanges providing answers to my detailed questions. And once again he was the lowest bid… by far. For an identical set of AC coils and compressor his bid was between $400 and $1,000 less than the other contractors. The other contractors had quality reviews on Angie’s list as well, but not as many total reviews as Tony. He also included a new a line, something the other contractors wanted to charge me additional money for (or use the old line which I read was not a safe bet). Installation of the AC system went smoothly. It’s clear to me Tony beats out his competitors on price, customer service, and customer satisfaction. One other thing that I like about Tony is that he offers multiple HVAC brands. Most places only offer 1 brand. Tony offers as many as 5 if I recall correctly. To me this says he puts the customer first because he is willing to offer a variety of choices instead of pushing one brand. I would recommend Custom Temperature Control to all my friends and family."

"Bill is a highly skilled plumber. We had a broken drain pipe which ran under the garage floor through the foundation and across the front yard to the main line. He tackled and completed this major project very well. Customer friendly, highly skilled, very reasonabls. A+"

"The men were friendly, professional and did good work. No more toilets leaking. They were able to schedule the job within a couple days of my call. Thank you for the good work."

"Had an issue with our washing machine not draining. Problem was a bad lid switch. Dean from LOPHC was professional, courteous, and responsive and diagnosed and made the repair quickly. Price was completely reasonable. Definitely recommended and will use again in the future."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"