A TO Z Total Heating & Cooling

Do not recommend this company. They over charged me for labor and unnecessary parts. Took three visits and on the third visit the supervisor came and admitted to my face that a corroded electrical panel was the issue. An issue he diagnosed in 5 minutes. A corroded electrical panel that was he admitted visibly corroded and most certainly seen the night before when the technician came to my house and left my house reporting the a/c was repaired and it wasn’t. The supervisor stated he wished the panel had been addressed as the parts may have not been necessary. This technician had the cage out of the a/c and somehow overlooked this. This is basic hvac knowledge.

Our Cozy furnace wall unit worked fine for 15 years, then died, in December 2019, I called A to Z heating & cooling. The technician said there were burnt wires on the back and it couldn't be fixed, so he talked us into buying a new furnace. Later we found out from their head Tech that the wires on the old furnace, in deed could have been replaced. So on December 3rd 2019 the new furnace was installed. After the 3rd visit, they finally got the unit to work. It worked for 3 &1/2 months until April 2020 and then quit working. Due to the pandemic they said they wouldn't be coming to homes, but would put me down for a later date. Now fast forward to December 2020, they finally come out and can't fix it. They come out 2 more times and can't fix it. Their solution is this, give us a refund and remove the furnace. Now I have duct work hanging out of the ceiling and wires and a gas line coming out of the wall. Now no furnace at all. Who does that, worse company I've dealt with in my life. I hope people can learn from my experience. Run as fast as you can from this company.

I should’ve gone to family air conditioning and heating. They’ve always done well for me. Expensive mistake

After a major flood, we needed all new units and A to Z came out very fast and got us up and running. They setup Heat and Hot Water the next day and followed up with full completion within a few days. All the installers were very professional and did a wonderful job. They removed all the old equipment and even swept all debris to leave no trace of their work. We highly recommend them to anybody looking for outstanding service.

Service man (Kevin) came out and thoroughly checked the system found that the compressor was not working. Due to the fact that it was on older unit a new compressor was no longer available with the R-22 refrigerant. Needed to have a new unit installed. He quoted a fair price including everything and stated they would be out the next afternoon to install it. The two installers who came (Joe and Dave) installed the unit and explained everything about the unit and how to care for it. They were very professional and courteous. They fully cleaned up after themselves like they were never here. Would highly recommend this company to anybody.

So far it is working well and we have heat. I would recommend this company to others.

They are excellent.  I liked them so well that they ended up doing all my heating and cooling now. Every 6 months they come out and check it. They are close to me.

They did a very good job following up on their service contract. I believe the pricing was very low, but I don't know what it was. So, I don't even remember if we were charged. On professionalism, I would say beyond an "A". He came early.

Very professional and punctual.

It went great. The representative scrubbed the igniter clean (something the other company never did). It seemed to have done the trick.

We have had them for several years. I really don't have an price comparison. I know we are satisfied with it.

The salesman Bart was great. He was personable and knowledgeable. He was also a dog lover too. Their price was the best of the quotes I received. They were able to schedule the service with the next week. The servicemen arrived around 9:15 and they were done by 1:00 pm. Its only been a week but we are looking forward to a cool summer with our new central air.

They arrived promptly. They were very professional. They installed the furnace and cleaned afterwards.

The first gentleman who came out was very personable, professional and honest. He informed me that some kind of critter had chewed through the wires connecting my AC unit and that was the reason it wouldn't start. He replaced the wires and told me what I already knew (Unit was old, could fail any day) but that it *could* possible hold out for a bit longer. Ultimately I decided to get my AC replaced, a crew came out the next day and swapped everything out. The whole process went really fast and smoothly. Definitely would hire again!

Didn't go well. The during the furnace replacement the tech caused a leak to the main of my house and flooded my finished basement and didn't tell us. However, got him on camera telling other techs he caused it. They also don't clean up their mess. I'd never hire them again, Jerry senior probably the most disrespectful person I've ever talked to, also belittled my wife as well.

I have used them multiple times.

It was a good experience.

They were able to install the furnace the next day so I could get heat. It was 16 degrees outside so this was greatly appreciated. Greg and his helper finished the installation several days later. I did not know that it would take most of the day to finish, but I hadn't asked either. They have not yet put in the chimney liner due to the snow and ice and steep roof, but said they would when it warmed up.

The contractor vacuum the furnace, did not take the burners out for cleaning, just cleaned from outside. Checked the gas pressure and put back the cover. I had to remind him of cleaning the flame sensor. I do not think the price is worth the service. My last contractor thoroughly cleaned the burners by taking them out, oiled the moving parts and many more checks.

They come in the Spring and in the Fall.

unknown

I had a great experience from beginning to end. Bart came out and gave a competitive quote and explained my different options and rebates. Once I had 3 solid quotes it came down to timing. A to Z had my furnace installed 2 days after I called to get things started. They arrived on time, cleaned up any mess, explained how everything worked. I would recommend them to anyone looking.

Work done quickly and professionally. Would defintley recommend this company.

unknown

Maintenance man Very professional and nice. I had used Steve for a different issue with my AC at the first of spring. He did an excellent job, unfortunately he had to dissolve his own company then worked for ATo Z heating and cooling. Steve found I needed to replace the blower motor. He tried to help me with the pricing. One price $582. If I got the maintenance package which was $15 per month which equaled $186/yr. with the the motor dropped to $495. I hired someone else and it cost me $300 no other charges. Also with A and Z, they charged me $99 just to come out and assess.