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"Good service and fair price"

"I had some complaints which I listed in my previous review. They refunded the $189 fee that I had disputed. But I must add this in their favor--last night DTE's power went out, and the whole-house battery kicked in flawlessly. Despite the bumps with the install and air conditioner repair person, when I needed the system to work, it worked flawlessly. Original Review: I am posting this review to warn people against contracting with Oak Electric of Waterford, MI. Monday 6/1 I turned on my central air for the first time and found that the condenser would not turn on, so I phoned Oak Electric. I called Oak Electric because in January I had hired them to install some solar panels on my roof. They botched the installation (this will likely be the subject of a second complaint next week; they still have not fixed the botched solar installation), and I suspected that they made a wiring mistake that broke my ac condenser. I was wrong in this specific suspicion, but correct to feel suspicious about Oak Electric's competence. Oak Electric sent a repair person. The repair person told me that the fault was a defective control panel. The repair person said that since the brand was Nordyne, it was not worth his time to find the part, but he wished me luck and charged me $189. After several hours of searching I found the part, and phoned a local air conditioning repair company to ask them to purchase the part and install it (I could not purchase the part myself because the seller, RH Townsend of Warren, MI, will only sell to licensed mechanical contractors). Thankfully, the other representative was competent. Instead of purchasing the part he instead came to my house to look at the condenser. First he tested the control panel and told me that it was working correctly. He then tested the unit for freon and found it was almost empty; the control panel was not allowing the device to turn on because the freon was low. In other words, the information I received from the Oak Electric technician was false. The control panel was not broken; to the contrary, it was working as designed. The representative stated flatly that any competent ac technician sent to diagnose a non-working condenser would check the freon level, and that failing to check the freon level and charging $189 for the visit was ridiculous. The Oak Electric technician was incompetent and in no way deserving of his $189 payment. I asked Oak Electric to refund my $189, and they have not replied. I would like Oak Electric to refund the $189 I paid for their useless, worthless, incompetent anti-service. I'm not holding my breath."

"Dan got a quick handle on what needed to be done and completed all work within the time he estimated. I will use Metro Electric in the future"

"The owner was 15 minutes early every day. He and his associate were organized and very neat. They also cleaned up after themselves when they were done. There was an oversight during the estimate phase however he didn’t charge me for all of the extra costs associated with the over site. He was receptive to suggestions and added new projects for the appropriate cost of course. I had another contractor bid on my project. His estimate was $20,000. At the conclusion of my project it will cost about $8,000. I have been very happy with this company and would hire him again!"

"The tech was professional. On time came in and completed the task with in a reasonable time and left the area clean."

"Joe, Mark, and Their Team did a Splendid Job for Us on this Business Phone Line Install. There are Very Knowledgeable and provided the Needed Assessment and "Fix" in a Very Timely Manner. I Highly Recommend Accent Tel USA! God Bless You! Philippians 1:3-6! Have a Wonderful Day in the Neighborhood & "Stay on the Nice List"! :)"

"When I had first reached out to them and it was after hours and left a message and Ben called back the next morning and in one hour, Ben and Kevin came in the door, assessed the mess with all the old wiring, presented their very fair estimate and the next day they here on time, completed the work on the estimate and all in proper working condition. Did I mention they were, ON TIME, and COMPLETED THE WORK without excuses Ben and Kevin exceeded, my approval, in the standards of excellent work ethics?"

"J/ZAC did a great job of bringing our 1938 house up to code. The owner, Tony, managed to coordinate all of the work that was required in the most professional manner that my husband and I have ever seen, and we are very grateful."