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"I went through Universal Septic to completely replace my septic field. Let me start with, Eric is very good at telling you everything you want to hear. He gave me an over the phone estimate that was much lower than other companies. When he ran the final estimate, the price went up more than double his over-the-phone estimate. His price was still a little better price amongst other companies I had called. He was very pleasant when I met him and I had no doubts or worries that he would go above and beyond to keep his clients happy. They reconstructed the septic field back in February 2022. On the first day, I was home and I heard a big crash and felt my house shake. His men hit my chimney with one of their trucks and took a good size chunk out of one of the bricks. The job itself took about a week to complete. The men said they would be back out in March or early April for the regrade. Eric also said he would have someone out to repair my chimney. His guys were NOT back in March or april for the regrade. Instead, I had to hound company with emails and phone calls to get them to come out and finish the job they started. Again, they were good at telling me what I wanted to hear. I was told countless times that I was next on the list or they would be out the following week but they did not fix my backyard until mid JUNE. At this point my backyard was a mess! The land was filled with weeds, ruts from the trucks and small sink holes from all the rain we were getting. It was very dangerous to walk on and yet I had to deal with it for months. After the regrade, I had a fence guy come out to help fix the section of fence they took down to get their equipment through. All the hardware that was holding the chain link fence in place was missing and the fence was damaged beyond repair. I had to replace the section completely. Eric warned me they would have to take it down to get their equipment through. He said there would be minimal damage but did not warn me I would have to replace that section completely. It has now been 8 months since the septic field had been replaced and I am still waiting for someone to fix the damage done to my chimney. I am beyond frustrated and hate writing bad reviews. I really wanted to like this company, but I am very unhappy with how the job went and how long it took for Universal to finish the job they started. If you are looking to contract someone out for a bigger job, not just pumping the tank, I would look into other companies."

"My project started back in April. Eric was friendly and sounded like he knew what he was doing. The kitchen was already demolished so we just need him to get it back together with the new material. Now I understand supply chain issues and waiting for supply’s but our four month kitchen did not have to take that long. Fast forward to the end of last week when we fired them. four months into our project not a single part of the kitchen is complete. Drywall isn’t done, cabinet doors are not sitting right, transition from the tile to wood floor not done, panels on cabinets are not done. Caulking on backsplash is not done, dishwasher is not set, filler strips are not in place, covers on electrical are not done floor vent was forgot about and never flipped around, sink was never caulked has been a nightmare. We feel that the 6000 we have paid was money well wasted. There is damages to our new cabinets which his solution was to put tape that matches the cabinet on it. There is grout on our brand new stove that we cannot scrap off without scratching the finish. Our insurance company withheld funds after they seen the work that been started and wanted water valves replaced and the gas valve replace since they are paying for a remodel not a cover up. We were super understanding and patient but we waited long enough for one thing to be finished. We couldn’t do him working on our project one day a week and then a week off and one day the next week and so on hence the four month project. After this disaster I would not recommend."

"From initial contact to the project completion and follow up the service, skill, friendliness and professionalism were exceptional."

"Lacks integrity, dishonest and untrustworthy Do yourself a favor and call another company. My experience with this company was very poor. Went through a difficult situation throughout a job. They turned their back, didn’t take ownership and deflected blame. I took this company to court and was compensated. I’ve heard from other dissatisfied customer’s this isn’t the first time nor the last … You reap what you sow. If you choose to do business with this company protect yourself, do not sign their hold harmless and do not trust their word. This company states it’s built on integrity, honesty and trust. Just because it’s a veteran owned company doesn’t mean they inherently have these traits. I’d argue if a veteran has to highlight that, they are the opposite of what they say."