Stay Dry Basement Waterproofing Inc

They were very professional, I sent in pictures of the cracks in my basement, they told me how much it would cost and sent me a contract, came out to fill them a week later. I'm very happy with the work done.

They were friendly, flexible, and they were able to work around the security of my house. They .did a great job, I would use the service again.

I was able to use the basement, and it was not mushy. I highly recommend them. They were awesome, respectful, and did a great job.. I was happy with the service.

They were fantastic, friendly, knowledgeable, and works with me. I only had good things about them. They went above and beyond.

fantastic group of people! Very happy with the entire process from beginning to end.

Stay Dry took the stress and worry out of the entire waterproofing process. The entire company was great, from the initial appointment, to the installation crew. I would highly recommend Stay Dry!

My pump died on me around 8:00 p.m. one night and Staydry sent someone right over the same night and had the pump replaced in 30 minutes and I haven’t had any issues since. I will definitely call them for any further issues I have with my basement.

I was impressed with my first interaction with my consultant all the way thru to completion of my job

Such hacks! They will hillbilly it up real good for ya, but if you want it done right the first time or at all look elsewhere! I was initially impressed with the owner David Brown who came out to give me an estimate. He was very respectful and didn’t try to up-sell me, but it was all down hill after that. I decided to have my existing sump pump replaced and have a battery backup pump installed with a “pump spy” smart outlet. Pam said the installer would show up at 9am and have no problem being done by the time I had to leave for work at noon. I asked Pam if they would clean out my sump pit that had probably never been cleaned before installing the new pumps or if that was something I needed to do. I was assured that the installer would bring a shop vac and do that for me. On 03/01/21 an installer that I thought was “Perry” since that was the name on the side of his truck, showed up. Turns out he was just driving Perry’s old truck. Anyway, their installer showed up and started taking things apart, but then had to leave for I think a check valve. He returned and assembled everything, but it wouldn’t fit in my pit, so he had to take it back apart and re-assemble everything. Turns out my old discharge pipe was plugged up with rusty crud. The installer said he would get some “Iron Out” for me. At this point I asked again if my pit would be cleaned since I didn’t want all that crud going through my new pumps etc. He said he would, but in the end he never did. He ended up telling me that the pit was fine and anything in there was hard and couldn’t be cleaned off, which was totally not true. I also never saw any “Iron Out” that he said he would leave for me and that I could use periodically. Since the installer unplugged the pipe the new pump moved water out the discharge a lot better and it was splashing back outside where it went into my buried line. I attached a hose so that it discharged out into the yard instead of splashing back near the house. The installer told me he would just stick a pipe farther down into the opening. I questioned how the water would escape if it needed to and was assured it would be fine. Well after I checked what he did I saw that now the water was spraying back against the house. I headed downstairs to tell him and he said, that he realized this too once water started running down my basement wall behind my electric box, which fried the “pump spy” smart outlet he had installed. He had to call and have someone bring him out a new smart outlet. He didn’t offer to help set up the app or smart outlet, but I eventually had to call “pump spy” to have the first smart outlet I set up removed from the app, which the company said contacting them was the only way to do that. Since things are such a giant mess I called my work and was able to use a personal day. I told the installer that I had taken the day off work now and that there was no rush, so he could take his time and do the job right. Spoiler, he didn’t do it right. When he said he was finished I had to ask him to secure the discharge pipe somehow between the pumps and where it went through the wall, which he did with some metal banding. This is also when I was told the pit didn’t need to be cleaned. Later once the water had a chance to settle I noticed tons of sludge, slime and chunks of debris still in the pit and the walls of the pit hadn’t even been attempted to be cleaned. I knew the brown on the pit just wiped off because I had already wiped off what I could reach. Also somewhere around the check valve was leaking and dripping down the pipe. The battery backups and all the cords and wires were left in a giant tangled pile. Zero effort was put into making anything look decent. Since it was after 6pm or something I ended up getting Stay Dry’s main number and they said it wasn’t an emergency and they would leave a message for Lansing Stay Dry. So at noon the next day I hadn’t heard anything, so I had to call them. They said they would send someone out with a shop vac this time to clean the pit and fix the leak, but it wouldn’t be until Thursday. On 03/04/21 at 10am someone shows up. As I’m putting my mask on I try to nicely say something like “Are we supposed to wear masks?” to which I am told “I don’t wear masks”. So the person they sent to redeem themselves after the circus on day 1 is someone who refuses to wear a mask in customer homes during a pandemic. Got it. This guy does take some Iron out and after I give him a brush (since he didn’t bring one or any rags or anything) scrubs the pit a little bit, sucks a little bit out with the shop vac and tightens up some connections around the check valve. The pit does look better and he leaves the rest of the Iron Out. He tells me the check valve area is leaking because the pipe is crooked and that he’s going to take the battery’s that I spent lots of time tidying up and move them against the pipe to steady it. I told him that’s how the installer on day 1 left the pipe, and that I had to ask him to even secure it with the metal banding. I went and got a cement block out of the garage to place against the pipe to steady it instead of moving everything I had cleaned up already. I also laid down cardboard and plastic on the floor, since none of these guys wear boot covers or clean up the water and mess and I was sick of cleaning up. He says there was an option for a new pit and cover that would secure the pipe. I was never offered or told about these options until now. Guess what? The next day I see the check valve is STILL LEAKING! I contact Pam and she says they will send out “Perry”, the real Perry who “manages the crews”. I’m confused thinking they’re sending the same guy from day 1. When the real Perry comes out on 03/10/21 he explains about someone else driving his old truck. I think he said his name was “John?”. Anyway, Perry, puts on boot covers and a mask which is nice. He looks at the check valve and says “This isn’t even one of our check valves” and seems to insinuate that something fishy was maybe up. I told him “That is the check valve your guy installed.” Maybe he just ran to the hardware store to get on when he realized he didn’t have one on his truck or something? Perry replaces the check valve and the pipe is crooked again, but not as crooked as the first installer (John?) left it. I say how the no-mask installer said if it’s crooked it will leak and Perry says that’s not true, and I guess he was right. It is no longer leaking. So finally after 3 tries, this company was able to sort of pull off the job. It felt like they put the bare minimum of effort into trying to fix their mistakes or make me happy. Since nobody was returning my calls I tried calling the owners cell number that was on the card he left when he came for the estimate. He sent me straight to voicemail and I immediately received a call from Pam. I would never use this company again and wanted to share my experience with them. There was so much they did wrong that I’m sure I’ve left some things out.

Very professional and well-done work to perform repairs to 4 cracks that were leaking from previous repairs and repaired multiple rod holes in foundation. Many of which either were actively leaking prior to repairs or showing signs of leaking soon. The tech, Randy, had previously not been out to site before for quote. But took the time prior to starting any work to go over the proposal and review all work that was expected to be performed to verify his and my expectations were both in alignment. About halfway through the job had me re-verify that all rod holes that were previously identified and discussed were being addressed. Did a great job performing clean up and stayed later than expected to fully complete the job instead of calling it a day in the middle of the work. Would highly recommend Stay Dry to others for work to repair foundation cracks and rod hole leaks.

We had a basement that always had water in it almost year round. We decided to sell the house and move to North Carolina. Still trying to sell the home we decided to have a French Drain System put in with a bleeder line, as it would not sell as it was. The Stay Dry team was excellent from start to finish. Their team was professional and was accommodating to the fact that we needed to keep the home clean due to selling it and took extra steps to ensure no contamination spread to the rest of the house. After the job was done I have had zero issues with water and we are closing on our home today. Thank you so much for your hard work and courtesy Stay Dry! Pictures below are just after washing and cleaning. It appears wet but was completely dry the next day.

Service was scheduled quickly and done fast. Manager has yet to checkout the job and complete the transferable life time warranty, but I have not called them back yet since the job was done. Everyone was friendly and informative, and understood the situation, where some other waterproofers never came to the house to quote the job.

project has not been started as of this date. Some problems in regards to the work to be performed. Price and other concerns. Once project is completed, will do a complete review.

They were promt in returing our call . They did very good work.

I was very happy with the results of my services with StayDry?? That were very courteous, professional and knowledgeable of their craft.

The guys were friendly, respectful of my home, and efficient.

Guys showed up on time, worked hard and knocked it out quick. No more leaking!

Everything went well. Professional and prompt.

I had this company do waterproofing in my basement; A crew of very young people showed up. The work was 6,000.00. The cement work over the perimeter trench ended up being too thin and not good workmanship. It was hard to tell at the time until the cement cured. They sent a fellow down to attempt to make the work look better. He used portland cement which cracked all along the original work. They won't do anything to make the thickness of the cement adequate, so that I may finish the floor. In other words, they don't stand behind their work. I also used the on another project for 2000.00. 8,000.00 and their attitude is go pound sand. Get a reputable company, not these people.

They're going to do the work the 25th to the 28th of September. I've got a supervisor coming out this Wednesday to kind of review the job.

Stay-Dry cleaned and fully investigated the extent of the cracks, then filled them with an expanding, permanent bonding material. Their work is fully guaranteed. We are happy with every aspect of Stay Dry's service, heartily recommend them, and will re-hire should additional cracks appear.

Excellent! My water problems are solved.

After the first day, I went into the basement to see where the crew had left off. There was plastic taped all over my walls and ceiling. There was a plastic bag over the toilet. I wondered why they had covered the toilet. The next day, the crew finished the job. I did a walk through with the crew leader to see what they had done. The crock was not tested but looked fine as well. The crew leader then told me that they broke the toilet taking it out and had glued it back together. He wasn’t sure if it would work or not because of where the crack was, but that was the remedy. I paid the $6,300 balance with credit card. On August 31, 2015, I requested a meeting with Perry. I explained the issue about the toilet as well as being shorted 3 feet of interior wall drain tile as stated in the contract. There was also a mess of cement on the bathroom tile that was not cleaned up. I also showed Perry where the paint on my basement walls and ceiling was all peeled off from them taping up plastic. Perry laughed in my face about the issues. He told me that the cement on the tile can be cleaned up if I use some warm water. Nothing was done about the 3 feet of interior wall drain tile that was not installed. After more persuasion, I was finally told that I would get a check in the mail for $100 to replace my toilet. Nothing was done about the peeled paint on the walls and ceiling. I waited until July 8, 2016 to have my carpet redone in the basement. Up until this time (and still currently), I have never seen any water in the “clean-out” areas of the PVC pipe in the floor. They left 4 of those areas that you can unscrew and look down into the pipe. The sump pump has never run. I have always wondered why the system has never worked when my basement was so flooded before the system was installed. I finally decided that maybe there was no need for the system to run, so I would stop monitoring those “clean-outs” and finally put my basement back together. On April 11, 2017, I noticed water on my finished basement floor. I immediately called StayDry at 5:24 pm. I spoke to a central location that told me the tech would call me right away. I did not receive a call back that night. I called StayDry again at 7:13 am on April 12th. Again, I spoke to a central location that told me the on-call tech would return my call right away. At 7:37 am I had still not received a call back, so I called back and received an answer. The receptionist forwarded my phone call to John and I was scheduled for Bob to come out at 9:15 am that day. Bob came and asked to check my sump pump. He unplugged it and plugged it back in and said it works. He wasn’t aware that I had a wet floor. He looked at the carpet, felt it, and said yeah, it’s wet. I asked him what he can do. He told me he would have to have someone come out to inspect it. He inspected the crack in the foundation from the outside, I showed him where it was. He took pictures of the crack from the outside and then took pictures in the basement. He wrote up a service request that stated he inspected the crack that Perry saw pre-installation. I signed the document and he did not give me a copy after he took pictures. I did ask for this the following day and did not receive it. I called John at 10:13 am because I had not heard from him. He accused me of possibly cutting the grey plastic material that sticks out of the floor, causing this issue. He also accused me of possibly hiring a contractor to finish my basement that doesn’t know how to work with basements with this system. I assured him that neither was the case (and besides, my basement was already finished before any of the work was done). He said he’d call me back yet that day to schedule something but if I didn’t hear from him, to call him back. Of course, I didn’t hear from him, so I called him at 4:49 pm. He seemed shocked that I was calling and took minutes to look at schedules to figure out who could come. I requested that Perry not come out because of the bad experience with him last time. He told me it would be Tony and Perry or just Perry the following day at 2 pm. On April 13, 2017, Tony and Bob show up. Tony inspected the sump pump and then they both inspected the crack on the outside of the house. Sure enough, Tony suspected that the leaking was coming from the crack in the foundation. I agreed to let them cut away a piece of drywall to be able to see the crack from the inside of the house. They ended up removing about an 8 foot by 4-foot-wide section of my wall. The crack was exposed and a hose was turned on by the crack. At this time, we did notice that the spicket must have frozen during winter and water did pour in the basement water shut off area due to the plumbing being broken. We used the other spicket on the other side of the house to let more water spray on the crack. Indeed, the water did start seeping through the crack and run down the wall. I have since had the broken spicket fixed. I was told that the company does not guarantee their work, but that they have a warranty. I was also told that the warranty does not cover the crack in the foundation. Tony and Bob left around 4:30 pm on April 13, 2017 and I had yet to hear from the company as of 10:33 am on April 14, 2017. At 12:42 pm, I called the company. I spoke with Tony who offered to inject the crack for $550 telling that that the price was $200 of normal cost. I asked to talk to someone else. Tony told me he was at the top of the totem pole. I said no, I need to speak with Dave. He told me that Dave wasn’t available but he’ll have me call him back. I said ok and we hung up. I then called back right away to find out when I could expect that call back from Dave. I was transferred to Dave. Dave had a condescending attitude with me from the moment he picked up the phone. He claimed that I was one of those customers and I’ve given all his staff the runaround and they’ve been at my beckon call. I asked him to fix the crack for free. He by no means plans to repair this crack. I explained to him that the system put in because of Julius and Perry, was supposed to be the remedy for the crack leaking water. He told me there was no way that they could have known this system would fix the water coming in. I was in shock. That was the whole reason I had the company come to my house in the first place. To fix my leak. I told him that’s what was explained to me, that the water would come in through the crack, travel down behind the grey material sticking up from my floor, and then run into the pipes and travel to my sump pump. He told me I had no documentation or proof that this was said that’s what the system would do. I told him that was the whole reason I had StayDry come out, to diagnose my water issue and fix it. I told him he misdiagnosed it and should’ve mentioned the possibility of needing a crack injection in the first place. He told me he can’t see through walls so I asked him why they didn’t cut the drywall to find out what solution was best for me. He said they visit so many houses, what are they supposed to do, cut out everyone’s drywall? I said yes, maybe that would help get people solutions that worked. I could have saved around $6,500 and I’m sure other people as well. I told him now they’ve torn my drywall off twice and it’s not fixed. He was very conscious to mention that he himself was not out there and my house and did not tell me anything. I told him I understood and that Julius and Perry were the ones. They knew my problem and told me this was the solution. I told him if they didn’t know this was the solution, they should have dug deeper into the problem to find out a solution. He told me I was being threatening and yelling at him, even though I was in my office cubicle the entire time and would never raise my voice or yell at work. He told me that he wasn’t going to let me “slap him around over the phone anymore and next time we talk it needs to be face to face.” I asked him when he could come out to my house and he said he wouldn’t be coming to my house, that I would have to come to the office. I asked him how about right then. He

well. no leaks after a few hard rains.

excellent good service