Get matched with top drain pipe installers in Lenox, MI

"Went fine. Removed drain and came back a week later to install new. Had the tub reglazed so they had to wait for that to cure and Thanksgiving fell in that week."

"The representatives of Shelby Mechanical are all top notch, starting with the office staff Cheyanne who was always attentive to prompt scheduling of the plumbing work needed at my home. The plumbers were very efficient and did an excellent job both times, and their actual bill was below the quote they provided for the job. Gabe Judge had to go through the foya ceiling to replace an upstairs bathroom drain line which he did under budget. Justin Wilson replaced my galvanized pipes with copper pipes for the water supply lines and my water pressure is like brand new. These folks consistently exceeded expectations and are superstars in my book."

"James took the pump out, washed it, lubricated it, and re-installed it. Now it runs like new. He could have lied and said that it needed replacement but he was very honest and did not lie to me."

"From beginning to end, the whole process went smoothly. They did great work and I am very satisfied with my experience."

"Russell was great to work with. He gave us a few options and explained how each would work. We chose the carbon fiber straps. Russell's crew came over and installed 15 carbon fiber straps in about 10 hours. With some light clean up the next day. They used plastic sheeting to wall off the work area and used lots of canvas runners on the floor. This effort lead to little or no dust in the house while they did there work. If you consider they had ground the paint of the cinder-block wall, drilled four inch holes in the cinder-block and back filled the holes with cement that was remarkable. Afterwards they cleaned up and left the basement in a very clean state put everything back where it was. Only time will tell on how well the carbon fiber straps hold up to the pressures of nature against the walls but, Russell made us feel very confident in the process and the carbon fiber straps ability to hold up over the years to hold the walls in their current state."

"Overall we were very pleased with the work done, and the changes made will hopefully be lasting positive change. Quote Process - The initial visit was by far the most thorough we had, with a lot of effort made by Jackie (the owner) to visualize and then communicate the vision. It took a while for the quote process to get underway, and some of that probably had to do with the pandemic timing and how busy all landscapers were after resumption of activities in Michigan. Once it started, there was good engagement and a lot of good planning communication. Timing - While the quote process took a while as described, once the quote was issued, the lead time was very competitive, and the time to do the work was quick given the amount of work done. Communication - Overall, communication was very thorough and effective before, during, and after the job. Since we had time and cost overruns during the job, Jackie was good at summarizing the cost status every night or morning to let us know where things stood. Communication during the job could have been a little more frequent, but as the customer, I struggled with trying to manage the job while working from home, avoiding too much contact due to the coronavirus pandemic, and letting them do their jobs without micromanaging them. A few things might have been miscommunicated or misunderstood both ways, but the vast majority of the communication was good. Quality - The quality of work done was overall very good. Jackie made our property look much better with her vision, and the installations were done well. There was a fair amount of damage to the grass on our property to the grading and moisture level (it had rained the day before they were there), and while they did seed and smooth (which has since grown in well), there were some areas that they didn't see that could have used it and are still a bit damaged. Price - Hourly costs and plant costs seemed very reasonable and competitive. The overall cost of our job had significant overruns, but mainly because there were several unforeseen issues that had to be dealt with and likely could not have been known during the quote phase (all under the ground stuff you wouldn't find until you dig). Efforts were made during installation to minimize cost because of this, and a cost cap was set to avoid a massive overrun to be fair to us as the customer, which I thought was unique and customer-focused. Post-Installation Help - I reached out a few times after the job was completed to ask advice and Jackie was very helpful and thorough in her replies. I think this is something that a lot of landscapers don't care to do, and I think it should be celebrated that someone takes time to build a more lasting relationship instead of an "on to the next job" philosophy. I would definitely hire them for future jobs, even more so with the knowledge that jobs after coronavirus is under control would be easier to more freely communicate during the job."

"I had a great experience with BWM. They handled my concerns professionally and the price was very competitive but I feel like i got a better product than I could have purchased retail - the new sump is very robust and I have faith my basement will stay dry now."

"Arrived on time, helped me solve my problem and set about installing what needed to be done. All working fine."

"Excellent customer service is hard to find these days, but we have been very pleased with the installation and fabulous service received from Ever Dry thus far. We chose the full service option for our basement and it was completed last Thursday, which was 2 days earlier than expected. The project manager and crew were very polite, professional and respectful. I was asked if I had questions each day and they were answered promptly, even when it may not have been the most convenient time. Phone reps have been very helpful as well every time I have called for assistance. Thanks for your help!"

"The installation crew was prompt, courteous, efficient, and very helpful."