Get matched with top insulation pros in Windsor Mill, MD

"Ducts were sealed quite dramatically from the graph they provided. I am not seeing much savings on heating as I expected."

"Debbie, the AC&R salesperson, was very knowledgeable and confident. They were the 2nd quote I got for work and came in even lower than I expected (which gave me pause as a low bid is a red flag). But true to her word, they did the work professionally (mostly...see below) and promptly. While I had another company do the energy audit for the Pepco rebate, AC&R took over the work, did the blown fiberglass one day and the spray foam the next.



For the blown fiberglass in the attics above our additions, they added spray foam (from a can) around any gaps per the contract and foam board baffles at the soffits. The installer noted that all our soffits were blocked and the batting insulation was too wide for the rafter channels, so he leveled it out as best he could to ensure an even coating of blown insulation. At the end, he sealed up the gaps between the attic and our to-be-finished upstairs (cape cod style, so all one room).



For the spray foam insulation, the team came in the next day, and I had to be out of the house due to fumes. I did come back around noon as they expected to be done well before then. They didn't know I came in and I went to the back of the house to watch TV on my work break. The one annoyance was during their cleanup, one of the installers came down into our kitchen and then saw me. He said he was looking for a vacuum cleaner to clean the stairs. I told him don't worry about the carpet as it was getting pulled up, but this was the one piece of unprofessionalism I noted above. Contractors should NEVER use the homeowner's property; they should bring their own tools, including vacuums!



While the spray foam can get very messy, they kept the splatter mostly contained to inside the crawlspace, not the finished flooring. However, I was surprised that they didn't tape off the outlet covers or light switched. since the particles are so small, we're going to have to replace the switches/receptacles at our cost. Also, there was a storm door screen that wasn't covered and now needs cleaned. Basically, I think they should have taken more care in covering the very few items we left upstairs and the outlets/switches.



They didn't spray around the window frames (large gaps where window weights used to be) because the open cell foam would expand too much. If I wasn't there, I think they would have just left, but it was clear in our contract discussions they needed to insulate those spaces too. They used a few cans of "Good Stuff" equivalent, but didn't fill in the gaps entirely. It did the job well enough, but it's a ding against them as I expected more preparation.



Lastly, I thought that AC&R would walk me through all the scheduling and final "test out" (for the Pepco rebate), but I had to contact them and schedule with someone different each time. They were always prompt, but I expect the experts to know to do this for/with me rather than expect me to know the process. I go through it once in a lifetime while they do it weekly.



While the end of the review sounds more negative than positive, I would definitely recommend AC&R out to others as they're priced right, they have been in business for over a century, and like any contractor, you just need to follow up to be sure everything is done to your satisfaction.
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"Comprehensive review, took about 2 hours. Checked attic insulation, added insulation to the hot water heater pipes, replaced 14 light bulbs with low energy led bulbs, replaced two shower heads with low water use, also included a better surge protector for the computer."

"Mark was very professional and thorough.  He inspected the attic and  provided strategies and suggestions for insulating and ventilating the attic - and he provided a written report.
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"They pointed out areas of air loss that needed to be covered or blocked and advised  more attic insulation which service they will provide. Their price offer seems reasonable.  I'm still crunching numbers.
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"I have an old house and new addition that was not insulated properly and a sun room that needed insulation. Dan was extremely knowledgeable on what needed to be done and his team did outstanding and professional work I highly recommend them! I wish I would have hired him first!"

"We have the BGE Home protection program, so we have them come out in Fall to do a check-up on the heating system, and in the Spring to check-up on the A/C. They are always prompt, pleasant and professional. In the past we have had them repair the system and we area always happy with their work. The protection plan is well worth it - we had a water heater die and it was great that we could call BGE and have the problem fixed without having to pay thousands of dollars.
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"My home was very drafty.  During the consultation I was told that by insulating my heating and AC bills could be reduced by 40%.  This past winter was not cold enough to compare, but in the summer my air ran constantly and my bills were not reduced even 20%.  My interior walls have nail pops everywhere.
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"When getting a quote for my roof, which this contractor also replaced for me, I received a quote on residing the house, adding ventilated soffits, replacing the gutters, insulating the garage and the cantilevered area under my kitchen and master bath. After getting the roof completed with a ridge vent installed, I needed the soffits replaced for proper attic ventilation. I also had a pipe freeze that's located in the cantilever area under the master bath and wanted that properly inspected, insulated, and finished off. While doing all of this I decided to complete the package with new vinyl siding for ease of maintenance. Timothy provided a separate quote for the roof and siding jobs. I proceeded with both jobs.
Good contractors are always busy and Timothy's team took a few months to get to my job. I was not in a rush, although I did want it completed before winter. A few days before beginning work, Timothy arrived with his sub to inspect the siding and generate a bill of materials. They arrived on a Tuesday and completed work on Wednesday. Their team fixed a variety of problems and did a wonderful job, adding fixture boxes for my porch lights even though I forgot to ask, and adding an outside vent for my bathroom fans that I forgot to mention until mid-job. Everything looks great and was done to my satisfaction. Two issues came up during the job, one of which was addressed promptly by Tim and should not be an issue. The other concern will be addressed once winter arrives, if it becomes an issue. A bit of construction debris was left around the outside of the house but it was mostly cleaned up. Tim stands behind his work and I have no doubt that my house will look great, and most importantly perform better for years to come.
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"The busy office staff was friendly and professional. My calls and emails were promptly returned.
(We did have a minor communication snafu, which we were able to resolve.)
Our estimate was scheduled, and Jack came to our home to provide it.
He answered all our questions and left a detailed proposal. Once we signed and returned the proposal, the 2-day work was scheduled for 2 weeks out. A snowstorm delayed the start date one more week.

Day 1 -
Jason and Justin arrived on time. The first job was insulating some of our basement ceiling copper pipes to help them resist freezing. (One pipe had frozen and burst in February's extended cold snap. It was repaired by a plumber, thus the drywall repair.)
The second job was replacing the drywall.
It was suggested that I remove the stairwell art so they could bring in the sheet of drywall without harming the art.
After the drywall was done, they removed the debris.

After hearing that I was concerned about drywall dust that could result from tomorrow's sanding, Jason gave me a suggestion to minimize the amount of dust: turn off the heat during sanding, and open the windows.

Day 2 -
The workers arrived as promised.
The office called to make sure I was pleased so far, and that the work was going as planned.
The sanding of the drywall, of course, generated dust, but they considerately used a vacuum during sanding, which, combined with the open windows, greatly reduced the amount of dust in the air.
(I was understandably elated that this was the first drywall repair where I experienced no respiratory distress!)
There's another step before the actual painting begins (perhaps "sealing" the drywall?)
The ceiling was painted with paint we provided.

Jason and Justin cleaned up. The job was completed on time, beautifully done.

I would definitely hire Home Pro Roofing and Remodeling again: from the owner, to the office, to the contractors, it's clear that they care
about their customers' satisfsction.



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