Get matched with top countertop and backsplash pros in Upperco, MD

"They cut the wrong size granite but once they got the right cut, all went well. My countertop and sink really looks nice."

"Jose offered an exacting level of detail and provided thoughtful and cost-effective solutions for our complicated project. I'd be proud to hire them again for any countertop project."

"They are wonderful to deal with. Great selection, excellent pricing, responsive, prompt, they simply could not have done a better job. My wife melts every single time she looks at the tops. Lastly, my wife has wanted these tops for a decade, since the kitchen remodel. Advanced made it happen! Just forwarded their information to a client for their kitchen. I apologize for the very late review"

"My experience with epoxy 856 was excellent. The workers were professional, they covered their feet and made sure everything was clean when they left. Most of all my counters and floor are beautiful."

"Very professional start to finish. Received a quick detailed estimate, and scheduling and service were also very promptà ¢à  à ¦speedy in fact. Our countertops look fabulous, exceeding expectations. Ità ¢à  à  s difficult to find someone to do this work, and I had my doubts about using a company I found on the internet. But we are so glad we took the chance on Surface Link because they did a perfect job. It is Hard to find a contractor we can say that about todayà ¢à  à ¦. We are often disappointed. Not with this company. Or this technician (Steve ) who is a pro at this. Time will tell, but as of today, we are thrilled."

"Perfect - great job, they took care to offer me different options and explained how to care for the finish."

"This is such a wonderful company to work with! The owner and employees are all very professional; and they pride themselves in the quality of their workmanship.
We visited (and re-visited) most of the granite sources in our area. The Paradise Stone has beautiful granite, but we and quot;wanted to be sure.and quot; They were so patient, and they did not bother us with phone calls. After talking with the other companies and checking the quality of their workmanship, we knew that we had to go back to The Paradise Stone. They made a template and offered wonderful suggestions, which enhanced the final product. We were right about their workmanship. The installation went perfectly, and we love our new counter tops.
If you are considering a granite project, I highly recommend a visit to The Paradise Stone. Their displays are amazing, and they showcase their workmanship.
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everyone was amazing, from the initial sales order all the way through installation.  The installers went the extra mile to replace my granite dinning room table top.  I believe his name was Eaon.  Could not believe his will to complete the install.  Could not say enough good about everyone though, simply a great Company to deal with. Also, the piece of granite I found from them for the price,  :)  BEAUTIFUL!!!

Thank you again,  Origins Granite

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The final outcome was very good!  Getting there was not.

Morgan was my salesperson.  She changed the appointment time due to problems with babysitting.  I already knew I wanted shaker style cabinets and quartz countertops.  Morgan was pleasant and knew her product. Be aware that Morgan does not have an office e-mail address.  After several failed attempts at contacting Morgan (I only had her personal e-mail address). Stewart (the owner) answered the phone and within 20 minutes I was speaking with Morgan regarding three changes to the kitchen.  (Changes were to replace an added box from two drawers to three drawers, replace the window sill with quartz and add a valance above the sink.  We agreed on the additional cost.  I received no e-mail confirming the changes and cost.  I e-mailed Morgan and Stewart to confirm the changes and additional cost ? I also attached a file containing a picture of the valance.

Diego arrived June 1, 2014 (a week after my initial meeting with Morgan) to take measurements. 

Five weeks later (from the date I established my change orders) I called the company for an expected installation date.  Due to the changes the company sent another installer out to measure for the drawers and valance. I was given no explanation as to why it took 5 weeks to determine that new measurements were needed.  It took another two hours as the installer measured the entire kitchen again.

I was not given the specs of the new sink.  It took over a week to obtain Moe?s name and number, who was helpful in supplying the info I needed to verify that the sink the company chose was of very good quality.  Moe works for Granite and Marble Express, Inc.; the quartz installers.

Approximately 5 weeks later, I was informed the install would occur August 21, 22 and 23rd.   No one from the office provided any instructions on preparing the kitchen for the install.  Luckily I remembered Diego mentioning that all cabinets had to be emptied.  All was ready upon his arrival. 

Diego arrived timely and worked tirelessly from Thursday until late Sunday to install the available items.  His work thus far had been impeccable. Five of my cabinets could not be completed due to ordering errors.  The change to the box from 2 to 3 drawers was ignored as was the face for the valance.  No one from the company forwarded the picture to the manufacturer.

A week prior to the installation Eric (from Granite and Marble Express, Inc.) arrived to measure for the countertops and backslash.  Eric explained both the measurement and installation process.  Eric also made a few small suggestions that ultimately improved the final outcome.   

The countertops and backsplash took four days instead of two to install.  There were errors in some of the cut quartz.  The installers were sloppy and tried to pass off shoddy work.  Only the lead could speak some English.  They were polite and accommodating in making corrections once they were informed. The final outcome was great.  Word of advice; Expect to be your own general contractor on the job.

Due to the number of ordering errors, I contacted Omar (a supervisor) to request a copy of the order confirmation from the manufacturer.  I received the copy the next day.  I reviewed the measurements and found errors.  Diego arrived the next day to confirm the errors for the reorder.  I again e-mailed Omar for another copy of the manufacturer?s order confirmation and found yet another error.

Diego and Carlos arrived October 8th to complete the job.  There is a slight color variation on the white crown molding as compared to the white cabinets.  Omar called the manufacturer and verified the same paint color had been used.  Omar arrived on site to apologize for the delays and then asked that I not supply a review on Angie's list as it could impede securing future jobs.  (Doesn't this defeat the purpose of Angie's list?) 

Diego had to return Saturday to install missing hardware and the drop-down stainless steel containers in front of the sink. 

It took 4 1/2 months to complete my kitchen.  I was disappointed with the multitude of errors and delays.  I withheld the remaining payment until the job was completed.  I felt this would provide incentive to complete my kitchen.

Communication is a serious problem with this company and was the cause for the delays.

In the end, Diego provided quality work and the final outcome was exactly as I expected. 

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"This company was a pleasure to work with.  The estimate was not the lowest, but I decided to work with them because of the paint choice and what was included in the estimate.  They took less than two days to complete almost an entire home. They were efficient and friendly. The workers cleaned up after themselves very well.  They returned three days later to complete
touch-up work that was overlooked during the walk-through. 
A suggestion I would make for this company is to confirm with homeowner the paint color choice when ?cutting in? the walls in case there is a change in color desired.  This should also be the case if the company is matching an existing color. 
I would recommend this company.
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