"Very prompt. Gave us a great price and did a wonderful job installing insulation in a tight area. Would definitely hire him again."

"The Complete Home Solutions' crew that handled my attic's insulation project was informative, professional and timely. They explained their processes start to finish, answering all questions along the way. Even in the face of obstacles due to the nature of my unique attic, they overcame and completed the project on-time and to complete satisfaction, absolutely astounding job! A giant thank you to the crew; Brad, TJ, JB, Jeremy, Anthony, and Jason!"

"These guys were great. Allen met me at the door with a firm handshake told me what they were about to do and if I had any questions just ask. Leo was just as professional during insulation and got the job done in 3 hours. Dylan kept me up to speed during both projects and was very helpful. Easy reccomendation."

"He is very professional. Helped me out with the foam insulation, great job across the board and I'm very happy with his service."

"This was the second time we hired ROI Construction LLC to work on our home and they did an excellent job both times. Originally our roof was replaced and ROI did a fantastic job, going above and beyond in making sure every detail was perfect. Recently we had the roof and skylights of an addition replaced. In both instances ROI charged less than the competitors and the workmanship was high grade. I highly recommend this company."

"Very professional and did a very a good job on installing my dry wall. Always on time and price is reasonable."

"My house is a little wacky and the proposal was to include all of the crawl space and ceiling surface area. Sadly there was no way to know that a portion of both were inaccessible to insulate. Was hoping to fix issues with freezing pipes by insulating but that is the part they could not access. The scheduling and some staff on the phone is a little dry on the phone. The crew who came to do the job worked their butt off and were super nice. CJ, who drew our proposal, was very nice and knowledgeable. He warned me that his estimation might be a little off but the estimation of the Pepco energy saving percentage back ended up being way off after the energy audit. That made the job much more costly than predicted and I had not planned for that. He was willing to adjust the bill slightly but not significantly enough to really make a difference. Overall, it is going to make a huge difference in the comfort in the house and the crew was very professional."

"Debbie, the AC&R salesperson, was very knowledgeable and confident. They were the 2nd quote I got for work and came in even lower than I expected (which gave me pause as a low bid is a red flag). But true to her word, they did the work professionally (mostly...see below) and promptly. While I had another company do the energy audit for the Pepco rebate, AC&R took over the work, did the blown fiberglass one day and the spray foam the next.



For the blown fiberglass in the attics above our additions, they added spray foam (from a can) around any gaps per the contract and foam board baffles at the soffits. The installer noted that all our soffits were blocked and the batting insulation was too wide for the rafter channels, so he leveled it out as best he could to ensure an even coating of blown insulation. At the end, he sealed up the gaps between the attic and our to-be-finished upstairs (cape cod style, so all one room).



For the spray foam insulation, the team came in the next day, and I had to be out of the house due to fumes. I did come back around noon as they expected to be done well before then. They didn't know I came in and I went to the back of the house to watch TV on my work break. The one annoyance was during their cleanup, one of the installers came down into our kitchen and then saw me. He said he was looking for a vacuum cleaner to clean the stairs. I told him don't worry about the carpet as it was getting pulled up, but this was the one piece of unprofessionalism I noted above. Contractors should NEVER use the homeowner's property; they should bring their own tools, including vacuums!



While the spray foam can get very messy, they kept the splatter mostly contained to inside the crawlspace, not the finished flooring. However, I was surprised that they didn't tape off the outlet covers or light switched. since the particles are so small, we're going to have to replace the switches/receptacles at our cost. Also, there was a storm door screen that wasn't covered and now needs cleaned. Basically, I think they should have taken more care in covering the very few items we left upstairs and the outlets/switches.



They didn't spray around the window frames (large gaps where window weights used to be) because the open cell foam would expand too much. If I wasn't there, I think they would have just left, but it was clear in our contract discussions they needed to insulate those spaces too. They used a few cans of "Good Stuff" equivalent, but didn't fill in the gaps entirely. It did the job well enough, but it's a ding against them as I expected more preparation.



Lastly, I thought that AC&R would walk me through all the scheduling and final "test out" (for the Pepco rebate), but I had to contact them and schedule with someone different each time. They were always prompt, but I expect the experts to know to do this for/with me rather than expect me to know the process. I go through it once in a lifetime while they do it weekly.



While the end of the review sounds more negative than positive, I would definitely recommend AC&R out to others as they're priced right, they have been in business for over a century, and like any contractor, you just need to follow up to be sure everything is done to your satisfaction.
"

"I should have used them to the whole job, but thought I would only need the thick moss removed. so I kind of paid for that twice. I don't care. the roof (15+ years old) looks almost new. they had to replace over 100 shakes and ridge caps.
I'm over the moon how good it is.
I will have them do yearly maintenance from now on.

"

"Person who visited was very polite and noted that what I purchased was likely not something that would meet my expectations.  I wanted an energy audit, how my systems could be improved in home, lighting, heating, insulation and air conditioners.  What I got was a list of things they could work on and the price to do that work.  The work list in no way was considered an energy audit, rather it was a punch list of things I could do based on their visual inspection.  I did not have a comparison of work and benefit/savings calculation.  There was no checklist of inefficiencies and how that translated into energy losses. For example, multiple hi hat lights in house, they spoke about boxing and insulating a few, less than 10, when I have almost 90 in house.  Overall I was disappointed, the tech who came said the offering needed to be better presented prior to start of work."