
Serving Deale, MD and surrounding areas
Approved
In business since 2009
Free estimates
Warranties offered
"The company did an excellent job scheduling a date for my exterior house painting and they also worked with me to resolve an issue I had with the project's final cost. The office staff is very professional and pleasant. I might have given a higher rating, but my experience with the crew was not what I had expected given the great reviews I read from other customers. I was disappointed with the crew that was sent to paint my house. They arrived about an hour late. I was able to communicate with only one person on the crew as the other members did not speak english. The only english-speaking member left the job for several hours to pick up composite sheets to replace wood panels. During this time I noticed that the painters did not place drop cloths on my deck or on two lower roofs. As a result, paint was dripping onto my deck and the lower roofs. I had to search for a foreign language translation app on my cell phone so I could communicate with the crew to tell them to use drop cloths as well as to explain a few other issues and concerns. Frustrated, I contacted Chesapeake Painting to complain and a manger was sent to my home. The manager arrived about the same time the crew member returned from picking up the composite. The manager apologized to me about the problems and he spoke with the crew member about my concerns and the painting job in general. After the job was complete, the next day I noticed areas that needed more paint and the company came back to apply more paint. However, a couple of days later, I noticed the same area still needed more paint or sanding. There were also areas where I eventually noticed where the work detail could be better. In fairness, I didn't call the company back to resolve as I just wanted to move on. The overall paint job was good. Would I hire Chesapeake Painting again? I'm not certain. Maybe this crew had a bad day at the office as we all sometimes do. But if I decide to hire the company again to paint the interior of my home, I would need a different crew or the crew(s) that received the excellent work reviews."





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