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"Duct Kings was fantastic! Jeremiah was very helpful on the phone, answering all of my questions and scheduling my appointment. Daylis did an amazing job cleaning my a/c and dryer ducts and vents. She was professional, courteous, knowledgeable, and thorough. I highly recommend Duct Kings!"

"Good. No complaint"

"Sam mather, one of their employees likes little boys and is a register *** offender and they still allow him to work here"

"I hired Merrimack Valley Plumbing to install a boiler in my home, and my experience was overwhelmingly disappointing. While the boiler functions, the installation process and quality of work raised numerous red flags. I want to share my experience to help others make an informed decision when considering this company. Installation Issues Code Violations: The exhaust is less than 3 feet from the gas meter, and the holes drilled in the joists for intake and exhaust are less than 2 inches from the bottom, both of which do not meet code requirements. Improper Venting: Both the exhaust and intake vents are installed too close to the ground (not meeting the 12-inch clearance required for expected snowfall) and are too close to each other (less than the 12-inch separation required). Unsealed Penetration: The hole drilled in the siding was left unsealed, creating a potential entry point for rodents. Condensate Drain Issues: The installed condensate pump is leaking and wasn’t tested. Additionally, rather than a permanent drain installation, they daisy-chained it into a pump for a portable air conditioner. Wiring Errors: The zones for the primary bedroom and second floor were wired backward, causing overheating in both areas. Missing Outdoor Sensor: The outdoor temperature sensor, critical for proper operation, was not installed. No CO Alarm: A carbon monoxide alarm was not installed, which is essential for safety. Unprofessional Workmanship: Trash, including a metal duct pipe, was left in the crawl space near live electrical wires. Process Concerns Permit Delays: The company failed to file permits before starting work. I only discovered this after contacting the town permitting office myself. Mismanagement and Delays: The project stretched far beyond the promised timeline, with repeated excuses about missing parts and limited crew availability, despite prior assurances that the job would be completed in two days. Broken Promises: They claimed a project manager would take measurements in advance to ensure a smooth installation, but no one came. Additionally, they rescheduled initially, promising a larger crew, only to send a single plumber on the first day. Misinformation and Deception Throughout the project, I encountered multiple instances where Merrimack Valley Plumbing provided misleading or false information: - They lied about the dates permits were filed. - They claimed delivery issues caused delays, though they should have anticipated these based on the advance photos provided. - They repeatedly shifted blame rather than taking accountability for the delays and issues. Overall Experience While the boiler itself works, the installation was riddled with code violations, safety oversights, and poor workmanship. Additionally, the company’s lack of transparency and repeated dishonesty made an already frustrating situation worse. I would not recommend Merrimack Valley Plumbing to others. Their lack of professionalism, disregard for safety codes, and failure to take responsibility for their mistakes created an unnecessarily stressful and costly experience."

"From start to finish they were very professional and knowledgeable about what we needed. Once we decided to go with them they arrived on the date set up and finished before the estimated time frame. The crew was phenomenal and before they left they made sure everything was working properly and showed us what we needed to know about the system. When they left everything was all cleaned up. We would highly recommend to anyone that needs their services."

"Five Star Service! Total Comfort Mechanical planned, designed, and installed a Mitsubishi Intelli-Heat system at our home in Melrose. They seamlessly combined our existing gas furnace and ducted system with an efficient Mitsubishi heat pump to create a hybrid heating and AC system. The team exceeded our expectations. They are honest, respectful, and always maintained a positive and professional attitude. They did everything they said they would do and even went above and beyond. The technicians are skilled and dedicated, often working long hours to ensure the job was done right. We were impressed by their commitment to keeping our work sites clean at the end of each day. The planning was meticulous, the communication was excellent, and the final delivery exceeded our expectations. We can confidently recommend Total Comfort Mechanical for any heating and air conditioning projects. Thank you, Wendell and team, for making our home more comfortable and efficient!"

"The service was ok, but the problem came near the end of service which Lowe’s charged another $100.00 to clean the coils which should have been part of the overall cleaning, while paying for services to the technician, he submitted my credit card in his portable scanner ,which read card transactions did not go through, I check my account at that time and funds were withdrawn for that transaction, he continued to submit it again without my authorization which was $348.00 charged 3 times for a total of $1044.00, which was withdrawn from my account, call the bank which needed a authorization code to cancel transactions, Lowe’s could not provide any, tech called the office and was told several other customers were having the same problem being over charged because of their credit card system, so my money was tied up in dispute with my bank and Lowe’s, I don’t know about anybody else, I don’t have an extra $1045.00 laying around , while other schedule bills were coming through my account,which could have resulted in huge overdrawn charges, immediately I had to go into another account and take a cash advance to put back into my account to stop over drawn charges, total $69.80, 10/31/19, Lowe’s again tried to submit 2 transactions 11/4/19 $348.00x2 total $696.00. I had to take another cash advance for $700.00 to cover charge in my account, while it took about a week before my bank reversed all the charges that Lowe’s had submitted, I was out of $68.80, for cash advance fees ,Lowe’s claim it was not their fault and refused to pay for the advance fees, I should have not been put in this situation in the first place I’m sure other customers experience this same occurrence on 10/31/19 by Lowes credit card services,"

"Really appreciate the help we received. We had an emergency and they were able to come out to help us quickly and resolved the issue for a fair price. Would definitely hire again."

"It went very well. The men were very thorough in their work. They were very friendly. They were on time. One of them cleaned our ceiling fans even though that was not required to be done. It was very thoughtful of him (I think it was John)."

"I booked a service and was given a 4 hour window. The technician apparently arrived about 1 hour before the window, claimed to have called me but left no message and simply left with no availability during the actual 4 hour window that was promised. This is poor service and I have no heat. Unbelievable and unprofessional."