Get matched with top fire sprinkler pros in West Springfield, MA

"Lesson learned. Always get an estimate. BEFORE the work is done. At least a digital copy. Arrangements for the project were made, with some one named Lynn, for the company to send someone to complete the work. We were quoted over the phone 4500-5000 which included a mold test. A sub contractor with an entirely different company (National Mold Company) was sent. When the contractor arrived, he stated that the job would be much more simpler than first thought. This led us to believe that the job would cost less, no. All said and done, they charged $5500. All said and done, it's almost like no work was done. The stains and the smell are still there. Only one actual board was taken upon the attic room. The ceiling in the bedroom was primed and painted but are still visible and have a funky smell. At this point I'm going to. Do what we should have done; Do the job ourselves. Just now with $5500 less dollars in our pockets. A detailed receipt was not given even though it was requested."

"Very happy with the company. We will use them in the future."

"Will be finished Friday. Excellent experience."

"Working with Scott was outstanding. Scott impressed me with his reliability, thoroughness, and exceptional results. He's highly skilled, trustworthy, and even went above and beyond to fix issues he noticed that we were unaware of. I would hire him again without hesitation and enthusiastically recommend him to anyone in need of quality work!"

"Great service every time, always on time, good communication."

"Bright knows exactly what he's doing and how to fix a major plumbing issue. Very professional, prompt, has very clear communication, is hard working, very hard working, and personable. He has the proper equipment do diagnose and fix the problem in a timely manner. His knowledge of plumbing is also exemplary. It was a pleasure doing business with him and will hire him for future jobs. Thank you Bright!"

"Very happy with the basement. Work actually started 2-3 weeks earlier than expected. We were told the job would last about 4-5 weeks. Basement work was completed in about 4 weeks. Very professional. No worries about whether the plumber or electrician would be available. We discussed small changes to the layout (e.g., where the sink in the bathroom would be located) and everyone was very accommodating."

"Signed contract on May 8 for deck build.On May 12 rep came to my office to collect deposit of apprx $13,000. He said project team meeting on Wed & would update me then on start date etc. On Fri May 16 I had to reach out to him. He wrote the team had met & materials were ordered. An hour later he wrote back that he was misinformed & that his boss was going to call me next week. Despite this, dep check cashed. On Mon 5. 20 rep wrote back that they had forgotten certain costs & to proceed it would be $8,000 more. Not a typo. $8,000 more. No apology. Ridiculous, contract rescinded. I wrote that he could return my deposit at my office just as he had collected it. On Wednesday the 21st I got a text from "Tom," presumably the owner/boss, saying he would "drop a check in the mail" to my address. Today is May 30th, Friday, and still no check. Check at a minimum should have been overnighted. They owe me interest not to mention the deposit to hire a contractor who will honor contract. Bad."

"I tried calling several other companies but they didn't get back to me in a timely manner. Derrick called back within an hour and set up an appointment for the same day. Once he tested the system it was clear that the pump and tank needed to be replaced. He changed the pump that day (Monday) and said he would return at 9:30 on Wednesday to replace the tank. He arrived right on time, replaced the tank, gave me a complete explanation of what had been done and the warranties on the pump, tank, and labor. The only thing I might suggest is that he should discuss the estimated cost of the project prior to doing the work and give a more detailed breakdown on parts and labor. Overall I'm very happy with his work and have no hesitation in recommending him and his company."

"Very professional start to finish"