Get matched with top gas leak repair technicians in South Chatham, MA

"Impressive experience from start to finish. Communication through execution was professional and quality. First company to provide educated assessment of existing conditions and timely follow through with quoting and scheduling. The technical skill and professionalism met and exceeded my expectations. Will recommend and use again."

"Called to have a boiler that is less than 7 years old cleaned. It’s easily accessible. I have mentioned that the pipes were banging at the far end of the house when the heat came up. The technician came and went, never mentioned the need for any new parts. I was shocked to see I was billed $784.00. Three hours and fifteen minutes at $195.00 an hour and the remainder for parts. For a seasonal cleaning ? You call that efficient and professional ?"

"As a 14 year customer, it is sad to see HPHC in operation. Perhaps it was an ownership change but our first problem was when we returned to our home on a December Sunday: no heat and it was 50 and falling. We called the advertised "24/7 Emergency" service. And called and called and called. No one showed up for 24 hours. We are loyal customers, so we excused that. Now, for two weeks (and two heat spells, the third starting) we have been without a/c. A service tech came out, confirmed that our first floor unit had to be replaced and told us he would have his office give us a quote on price and installation time. We never got a call and when we did, we were treated as if we "misunderstood" the tech and had just sat in the heat but we DID get a new appointment for another person to show up to give us an estimate and, no, we could not be told or even given an estimate for installation. Asking for a supervisor, a Mr. Willey, we were told he was "unavailable" but would call us right back. That was 4 days ago. We are done with this outfit. If you need a dependable and polite company to take care of your heat, a/c or generator needs, you should check out others. HPHC is, to put it mildly, overstetched and overcommitted."

"Unresponsive and Unprofessional. Workers didn't show when they said they would. They did not finish the job, but told me they did. Left trash everywhere. They also installed an outdoors unit on my neighbor's property and want me to pay $7,500 to move it. This would have just been a simple fix, but they have been making it extremely difficult leaving me no choice but to file a complaint against their license and their bond."

"Smooth process. On time, knowledgeable, professional, friendly. No mess at all. System works perfectly - cooling and heating. Best price. The company advised about generous rebates and took care of paper work. Highly recommend."

"We had carbon dioxide detectors going off, called the Fire Dept, our gas plumber, and the Town Gas Inspector. They eventually determined the gas leak was coming from a cracked heat exchanger in the gas furnace, which required a total replacement. I had already called 8 HVAC companies who couldn't help due to heavy no-heat calls. So I called Gault, who was able to order me a replacement which arrived yesterday morning. His employee came and worked all day on Chr Eve installing the new furnace. He stayed into the evening until I had heat. Amazing service. They all went out of their way to help us when we were in a really bad situation."

"We noticed a slight leak around the base of the main-bath toilet, so we called a few plumbers. Aqua was the only one that had a live person answer the phone. Megan from Aqua took down the information on our plumbing issue and indicated a plumber could come out first thing the next morning. Tyler, the plumber from Aqua, called us first thing that morning to say he was on his way. He arrived shortly after with his assistant, and he replaced the toilet wax wing with two rings. We also asked him to check the slow-draining sink in the main bath, which he snaked. He then made sure both the toilet and sink drain were working well. Megan from the office left a voicemail the other morning to check on things. The job went well from Megan's scheduling and "after-care" call to Tyler's work."

"Fast service and great craftsmanshift at a fair price."

"PLEASE SEE LESSONS LEARNED IN CAPS THROUGHOUT. In fairness, they had just lost an employee and their office was harried, but mine was definitely not a good experience. I paid $375 for the title V inspection. 2 guys came, poked the ground for 5 minutes, didn't find a riser and cap, & left saying they could not do the inspection and would have to excavate the site. LESSON ONE: require them to pull the prior Title V before coming out, which would have given them the depth of the system ahead of time. Capewide would not give me a quote to excavate, only said the excavation equipment cost $170/hr to rent. They then excavated, said the system failed because the distribution box had to be upgraded to a H20, filled in the hole and left. Next Capewide sent me a bill for an additional $2285 for the first excavation (with no breakout) and a quote of an additional $2600 to upgrade the DBox. They refused to credit me for the $375 they charged me for the 10 minutes their first inspectors poked around. LESSON TWO: check the last Title V before you start. If you have a walk-out basement, the system is going to be deep. If the previous owner didn't install risers, you are going to have to excavate. Be sure to only hire a Septic inspection co. that has their own excavation equipment. I said I wanted to check the 6 year old Title V inspection to see why the previous inspector passed it before I paid the additional $2600. This was not a criticism of Capewide rather the 2012 inspector. They were not enthusiastic about my going to the County. LESSON THREE: The town inspector said the requirement to upgrade to an H20 was only for new builds, mine was grandfathered and did not need to be replaced. I had Capewide on the phone to ask them some questions and the town inspector pulled my cell out of my hand saying they wanted to explain to Capewide directly. Capewide told the county inspector they had 'learned something', They next called back and said the sides of the box were collapsed. After I left the County office, the Capewide inspector called me and tore me 'a new one' for putting him in the embarassing position of having to speak to the inspector. I tried to explain that the inspector had grabbed the phone but he wouldn't have it. I decided to get another quote before proceeding, especially since they would not break out the $2600 additional expense and called an excavation co. that did septic inspections (and owned the excavation Equipment). The 2nd company quote me $1650 or 37% less. They did the work. I monitored and photographed it. There was slight degradation in one of the walls of the Dbox but it was not collapsed. If I had gone to them in the first place my cost would have been $3300 vs. $5260 from Capewide. I have kept my recordings of the calls with Capewide. Again, not a good experience."