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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"Dave's billing process: they can't provide actual per hour labor cost--"every job is different." Can't provide receipts for parts--"too difficult." Almost $600 for a dryer vent clean and reconnect and a door hinge and gasket replacement on a dishwasher. I will not return."

"Worst. Experience. Ever. Why is there not zero stars? I ordered a dishwasher and washer / dryer with this company. I thought I was doing the right thing giving the job to a small store instead of a big chain. Big. Mistake. They happily took my payment in full a MONTH before the installation was meant to happen (in hindsight I should've told them 50% on competition but I had a weak moment). I didn't hear a word from them for weeks after payment, until the date was nearing when I started emailing asking for some information please (!). I was told they were on track with the original date they'd promised. So far, so good. The morning of that date (no kidding, about an hour before the installation was due to happen - and only after I emailed again asking for an update) I was told that, no, the dishwasher wasn't in stock. AND they didn't know when it would be. But don't worry, we're still going to install the washer / dryer you ordered. Ummm... okay. So I canceled the order for the dishwasher and asked for immediate refund (out of principal) and then had to go out while my wife waited for the installers. She called me after they had left. They literally left the washer / dryer in our mudroom (instead of the closet that is designed for a washer / dryer) because "they couldn't fit it in". This is AFTER I've told the salesperson (Sue) to please not give me any appliances any bigger than our last ones for exactly this reason. So now, after a month of waiting, I'm left with no dishwasher and a huge washer / dryer in the mudroom, without the slightest idea what to do next. I guess I call a handyman to help me get it in, at more expense. Appalling. Never again. Avoid like Covid-19."