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Family Electric Inc

4.8(
111
)
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,

About us

Family Electric Inc is Class “A” Electrical Contractor servicing Central Virginia. Family Electric offers a full range of services, from installing a new fixture to wiring a custom home from the ground up. No matter how big or small the job, we provide our customers electrical and wiring solutions that dramatically enhances the way their home or business looks and feels. Additional contact name - Steven Kopecko. Award winning. Additional email - [email protected].

Business highlights

29 years of experience

Services we offer

Residential and commercial installation, attic and ceiling fan, breakers, cable jack & recessed lighting., circuit, fuse, generator, landscape lighting, maintenance & replacement of electric includes new fixture, outlets, repair, wiring

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.8111 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
6%
3
2%
2
1%
1
3%
Write a review
Showing 1-25 of 111 reviews
Angela L.
Aug 2024
1.0
$4,361
The worst company I ever dealt with. 1. They left out ceiling fan from estimate and demanded extra for it on the project day so I bit the bullet and agreed to pay for it. 2. They changed the plan where the trench will be dug because the worker noticed how thick the wall was. Because of this, they bursted water pipe and Molly, the office worker told me I wouldn't be charged for it but then changed her word later on and demanded that I pay half of the plumber cost. I argued back and she threatened to report me and put a lien on my house. 3. I told the estimator where the water line is and that the house is 200 yrs old and probably not built up to nowadays code. But they kept saying that it is my responsibility that the water pipe broke. I mean, even if I didn't tell them, it doesn't take an expert to tell how old the house is and the water pipe is visible??? 4. Molly, the office worker can't do math and put higher amount on my first invoice. Do not trust her to bill you correct amount. 5. After bursting the pipe, they covered the area upon rough in inspection to hide it from the inspector saying it was for my convenience walking the dog, etc 6. The plumber they hired didn't fix the leak properly and was still leaking the next day. Their worker noticed it and they sent the plumber back out without letting me know to my vacant property. 7. No apologies at all after all this mess but the owner decided to tell me to 'knock it off' because I was getting upset at this ridiculous conduct. 8. Molly, the office worker couldn't even bother to tell me what time the workers were coming so I took my day off expecting them to be here in the early morning. They showed up around noon. My husband could have met them if I knew that earlier. I lost my earning for no other reason other than her laziness. Again, no apologies. 9. The ruptured water pipe caused my hot water heater to break because it was full of mud. I had to spend another $1400 to get it replaced. Record every conversation if you must hire this company. Rather, avoid this cluster of inadequate people.
Chris M.
May 2021
1.0
$300
I guess it is company policy to upcharge customers without notifying them before hand. I was charged for an optional item that I would've instructed them to leave off if I was notified prior to install. Service man never mentioned this to me once the job was done. I brought this up after receiving an invoice for $50 higher than original estimate, and was told the manager "will not budge". I will not support a company that conducts business this way.
Response from Family Electric Inc

"We are sorry that you feel this way and would love to discuss further with you; please give us a call if you would like at our office: 804-379-2700."

Angela H.
Sep 2019
1.0
It didn't go at all!!!!!! I spoke with the receptionists and told her that the panel was outside but I would make sure the dogs were inside prior to them coming. I asked that the estimate be emailed to me because I did not need to be home for outside entry. Supposedly someone knocked at the door to gain entry (which wasn't needed). When asked if they would email me the estimate I found out ONLY AT THAT TIME that it was completed. The tech now refuses to come back out! VERY UNPROFESSIONAL!!!!!!!!!!!!!!!!! From Company: Hi Angela, I'm sorry for the confusion, but our estimator says he's not interested in coming back out I'm sorry! Thanks, Family Electric Inc
Response from Family Electric Inc

"We are sorry you feel this way, ma'am! We sent our estimator out with a call ahead (per your request) so that you could have your daughter put up the dogs prior. Our estimator knocked on the door and was asked to wait, so he waited. Fifteen minutes had passed with no return, so he left. We were never informed that the panel was located outside. In our messages, you had indicated that you spoke to Amy informing her that the panel is located outside and to please e-mail your estimate over; we do not have an Amy. We only said we would not come back because we came out once already with no success and your thirty minutes away from our office. We apologize for any inconvenience, please feel free to call our office if you wish to discuss any further: 804-379-2700."

Robert G.
Aug 2018
5.0
Yes, I recommend this pro
$650
They showed up as scheduled and completed the project as requested. They had to put some of the line underground and could have been a little more careful in how they removed the sod and dirt for the line and replaced the dirt and grass. I had to rake and pick up some of the dirt and rocks off the grass. Other than that inconvenience they did a good job.
Richard S.
Aug 2018
5.0
Yes, I recommend this pro
$200
I had a slight problem with the electric in my RV. I was probably too critical of the time it took them to figure out the specifics of an RV's electrical system. They bent over backward to work with me and I was probably a tough customer. They ended up not charging me a penny, even though they provided a service and provided supplies. I am making a call to pay them $$. Sorry for the headaches Family Electric. You were wonderful. I was not fair.
Response from Family Electric Inc

"We really appreciate this! In today's world, there are fewer and fewer people with the integrity to do what you are doing. We are most grateful, thank you!!"

Debbie L.
Jun 2018
5.0
Yes, I recommend this pro
Excellent service from the initial phone call thru the service. Great responsiveness and communication. The technician, Mike, was prompt, knowledgeable and friendly!! Thank you!!
Michael M.
Aug 2017
2.0
$250
No show for the job.
Response from Family Electric Inc

"We are sorry this customer did not check his emails or voice messages before posting this. We had called and emailed this customer to let him know we could do the work for $250.00 and we would not need to go out first and give an estimate. He never called or replied back to us, so we figured he did not want to have the work performed."

Patricia L.
Aug 2017
5.0
Yes, I recommend this pro
$575
They were really prompt. The quality of the work, attentiveness, professionalism.
Noreen S.
Aug 2017
5.0
Yes, I recommend this pro
They were right on time and personable while being totally efficient and professional.  The cost was reasonable and we would use them again.
Bryan D.
Jun 2017
5.0
Yes, I recommend this pro
$556
Extremely happy with the installations. I interacted with 4 different folks with Family Electric. Everyone was courteous on the phone or in person, They did a great job installing my new ceiling fan and 4 recessed lights in my home office. Punctual and got the jobs done quickly. They cleaned up afterwords and were a pleasure to deal with.
Matt H.
Jun 2017
5.0
Yes, I recommend this pro
$190
They showed up on time and worked quickly to get the job done. My range now sits flush with the wall since they were able to recess the outlet. No more gap on the counter to drop things behind! Work done: Crawled under the house to run a new line. Installed new breaker switch for range. Cleaned up after themselves. I'd certainly hire this company again.
Zeno H.
May 2017
2.0
$300
Was given window between 10 and 12 noon. Crew arrived at 11:45 to inform me that they would not have time to install my light and I would have to reschedule for the following Monday. I was told someone from the office would call to confirm and no such phone call occurred.
Response from Family Electric Inc

"Our arrival time is correct.... However, the reason we could not install the "CUSTOMER PROVIDED" light is because it was broken and missing items. So "Mr. [Member Name Removed]" elected not to have us install it. We did in fact call Mr. [Member Name Removed] back on Monday the 22nd, because he is on the schedule today at 3:00 pm on Tuesday the 23rd. If Family Electric had truly deserved a "D" rating, why would Mr. [Member Name Removed] have us coming back to install a new light he just purchased? We are confused by this review, because we had done everything thing a reputable company could have done. Anyone could have installed the broken light and charged the customer accordingly..........But, Family Electric does what's right !"

David L.
May 2017
5.0
Yes, I recommend this pro
Great. Highly communicative in every step of the process. From confirmation to working with my renter - I was very pleased.
Mary T.
Apr 2017
5.0
Yes, I recommend this pro
unknown
Marilyn M.
Apr 2017
5.0
Yes, I recommend this pro
$2,000
Excellent. Family Electric sent individuals who were knowledgeable, professional, courteous and easy to work with. They arrived on time and kept me informed on how the various work was proceeding. I would definitely hire them again (the work they did took place on two separate days at my request). They provided a detailed estimate of the work I needed to have done and then I contacted them about what I wanted to do right away vs. what could wait. They were very accommodating.
Kevin F.
Mar 2017
5.0
Yes, I recommend this pro
Prompt response to phone call, quickly able to come perform the work, professional and price was fair.
Richard H.
Mar 2017
5.0
Yes, I recommend this pro
$128
The install went very well. The work was of high-quality and the fan is balanced and works great!
Sonya B.
Mar 2017
5.0
Yes, I recommend this pro
$259
They are always my go to electrician
Erica S.
Feb 2017
5.0
Yes, I recommend this pro
We looked at three different companies. Family Electric was the most personable. They had the best pricing and a very professional and friendly staff.
Rob S.
Dec 2016
5.0
Yes, I recommend this pro
$225
Great job! Mike did the work and was courteous and knowledgeable and made sure to walk me through the validation testing.
MARGARET H.
Nov 2016
1.0
I should have seen the red flag when I first called Family - it was answered by a machine. I called Jul 8th at 10 in the morning and did not get a return call until the following Monday. They would not be able to schedule me until that Thursday, the 14th and the cost would push $200 due to a substantial minimum charge. I called them on the 13th and got the answering machine again. When Thursday arrived they called me and had to push the time frame back due to family issues. Fearing their contact service was an indicator of the quality of service I would receive I decided to call and tell them not to come. I was a bit incredulous of the minimum price. I am new to Virginia and had no experience with contractors. I called another electric service WHO ANSWERED the phone and scheduled me for the next day. It was less than half the cost. Keep in mind, this impression is based on the person who answers the phone (or doesn't in this case) and the price. I did not hire them because of these two things.
Maya O.
Oct 2016
5.0
Yes, I recommend this pro
$3,000
Very responsive while coordinating the job and professional while doing the work!
Parker B.
Sep 2016
5.0
Yes, I recommend this pro
$13,000
Great Job! Matt came out to perform the site survey and estimate promptly, and had the job proposal in our hands that evening. After reviewing proposals from other vendors, we selected Matt and Family Electric to do the work. This was a complete, turn-key install, with Matt coordination the propane work, county permits and inspections, and final activation and testing. As anyone who's had this kind of work done before knows, the cost of the generator is just the tip of the iceberg. When adding everything up, Matt's quote was similar to or lower than the other vendors we contacted. Once scheduled, the weather cooperated and the install went as planned. Work site was always cleaned up at the end of the day, and we knew what to expect each succeeding day as the job progressed. Matt and his co-workers are friendly and professional, and highly recommended!
Michael F.
Sep 2016
5.0
Yes, I recommend this pro
unknown
Boyd W.
Jul 2016
5.0
Yes, I recommend this pro
It was good. I used them once and they did a good job.
Showing 1-25 of 111

Licensing

State Contractor License Requirements

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FAQ

Family Electric Inc is currently rated 4.8 overall out of 5.
Family Electric Inc accepts the following forms of payment: CreditCard
Yes, Family Electric Inc offers free project estimates.
No, Family Electric Inc does not offer eco-friendly accreditations.
No, Family Electric Inc does not offer a senior discount.
No, Family Electric Inc does not offer emergency services.
No, Family Electric Inc does not offer warranties.

Contact Information

12733-B Oak Lake Court, B, Midlothian, VA 23112

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