Get matched with top lighting pros in Merrimac, MA

"I’d love to leave a 0 star review if I could. The level of disorganization and miscommunication with this company has been staggering. Their customer service is garbage. Don’t waste your time, money, or energy on this company. False promises and sub-par work across the board. We will gladly take our business elsewhere in the future. We had an initial consultation with someone named Darren for a heat pump/furnace replacement. We also lumped in a sub-panel install & dryer replacement. Darren assured us that everything would go smoothly, all the work would get done over the next week. The HVAC & electrical teams showed up several days earlier than expected, which sounds great in theory, but required us to take an unexpected day off work. The wiring they ran to the thermostat was installed hap-hazardly and now just dangles off the HVAC plumbing. The electrical team installed the sub-panel, but installed it too close to our irrigation control box. Now we can’t open the door to the irrigation control box. The electrical team also installed an outlet for the new dryer in a location we wanted, but left the rest for a plumber to finish. When the plumber showed up a week later, he said the dryer could not be installed in that location. He then tried to charge us for additional work that we already had paid for in our initial contract with Darren. (He did actually charge us to cap the gas line to the old dryer). Multiple teams also told us they would haul away our old dryer. That never happened. On top of everything else, we were told (multiple times by Darren and the HVAC team) that, as a part of our 3 year maintenance plan, they would come back quarterly to install a new filter on the furnace. When we called about that today, we were told “that’s not a service we’ve ever offered.” The customer service is absolute garbage. We already feel cheated out of the money the plumber charged us. You’d think after all this, the least they could do is toss in a few filters. We’ll never use this company again. I’d caution anyone else to get EVERYTHING written out in detail before you do business with this company. Better yet, just go to someone else."

"My initial experience was good when I had Ryan come and rebuild the interior of the boiler and the associated electronics for a total of around $1500 including parts and lots of labor. Then when I called today to have a simple relay replaced, Richard arrived and these people at Heritage proved that they are hucksters of the first order. Stay away from them at all costs!! They tried to sell me a $80 off-the-shelf switching relay for $500!!! Then when I told Richard I would never pay $500 for a switching relay (which requires about 20 minutes to install) he offered to take $100 off his price if I supplied the part! In other words, he was making me the "wonderful" offer to charge me only $1200/hr for his installation time!!! Called the "sales manager" and he was smug, lecturing, defensive and TOTALLY unhelpful. I would NEVER do business with this company ever again. It's highway robbery!! The tech arrived and worked for approximately 90 minutes before ever quoting me the price. It was only AFTER he had uninstalled my existing relay that he quoted me the price of around $500 for a standard Honeywell relay that I just bought from Lowes for $80. The "Service Manager" went on-and-on on the phone about how it was like how a restaurant charges a lot more than the food cost for its dishes. Unfortunately, this "Service Manager" has NO IDEA what he is talking about. In a restaurant, a professional chef prepares the food with lots of other ingredients, it is then served in a pleasing environment, and there is service from waiters, busboys, maitre d, and sometimes the owner and chef. NONE of these things happen here. A tech spends 20 minutes installing a standard, off-the-shelf part to which the tech adds NO VALUE WHATSOEVER, and for that "service" these hucksters add $400 to the price of an $80 part!!! For 20 minutes of work that comes to $1200/hr. "Highway robbery" would be a kind way of phrasing it. Based on the fact that they DO NOT tell you up front how much it will cost, but only after 90 minutes of wasted time during which the tech accomplished nothing other than uninstalling my existing relay which I told him to put back, I would say "bait-and-switch" and virtual fraud would be more descriptive terms for the services that this company provides. Stay away from Heritage if you don't want to be massively ripped off and have your time wasted!"

"I reached out to couple of companies and ultimately decided to go with NETR, and I’m glad I did. From the salesman Chip, to the installer Daniel Rodriguez, their professionalism was exceptional. Their work ethic and attention to detail sets them apart from other companies in this business. Daniel is an expert and went above and beyond to make sure everything was tidy and perfect! They’re really invested in customer satisfaction!"

"They were fantastic! Start to finish they were great on time and on budget!"

"Getting scheduled was a little difficult but I can't deduct any stars for that. Clearly Moses Electric is busy because they do quality work and the communication on getting scheduled was fantastic. I had them do four different things; they gave me a fair price and did it quickly and cleanly. They cleaned up after themselves -- no pieces of copper or wire jacketing laying around for the dog to find. I couldn't be happier."

"Jerry was very communicative and explained everything very clearly. He arrived on time, completed the work quickly, and was affordable. Overall we are very happy with his service!"

"We are so pleased to have found Mercer Electric on Angi's. From the estimate to the actual work, Robbie was professional and conscientious. In addition he was organized,detai oriented and accommodating. The price was reasonable and we highly recommend him for any project you may need."

"timely and professional they were , and price was good for the work provided. Had no issues with how they conducted ( New England construction Boston ) thanks for the time and care. Well worth it thanks so much."

"Gabriel's price was so great - and he was efficient and clean. There's a little follow up work left - but overall we're very please to have this project off the "to do" list"