"Thank you so much for the kind review! We appreciate you choosing and trusting Heritage Home Service with your plumbing repairs."

"[Member Name Removed], thank you for choosing Heritage Home Service for your hvac repairs and services. We look forward to serving you and your home again!"

"[Member Name Removed], thank you for the review!"

"[Member Name Removed], thank you for the review. We appreciate you choosing and trusting Heritage Home Service for your plumbing service."

"Hi, [Member Name Removed]. I noticed that you posted this review on two different sites, which our service manager has already replied to in one location. For the sake of transparency, this is Jacob, one of the family members at Heritage, and I handle each customer review directly. With that out of the way, allow me to address some points about your experience with us: Let us place price on the sidelines for just a moment (I will come back to this). In terms of our service alone, I am surprised to see you have graded us so poorly, especially after having had work performed by us before with no grievance in regards to Heritage's Quality, Responsiveness, Punctuality, and Professionalism (using the Angie's List grading structure). However, we have built our brand for over 30 years by exemplifying these aforementioned qualities. At the very least, we stand by our 100% Satisfaction Guarantee, in which we will do whatever it takes to make a bad situation right for you. From my understanding, you had treated our HVAC department manager with such a level of contempt that we had to end the dialogue which could have led to a resolution, or at least a better understanding of where we were coming from. That being said, we would not have been around this long if we were committing "highway robbery" or "virtual fraud" as you suggest in your review. Our pricing is flat rate (meaning everyone gets quoted the same price relative to the job). Is it expensive? Yes, it is. I emphatically agree with you on this. But, this does not change the fact that this is the genuine cost of doing business. In this situation, we likely told you we had to diagnose the issue before quoting you a repair. Unless you had the expertise to know what your exact issue was and how to fix it, how would you know the tech accomplished nothing in his 90 minutes spent digging through your system? Yet, you expect a trained, licensed professional to work for next to nothing, and value his time and expertise just as little. Are we the cheapest option? No, we make no secret about this fact. The difference is Heritage actually cares about delivering the best possible service to its customers as well as the people under its employ. This costs money. It costs money to have fully licensed and background checked technicians. It costs money to have technicians arrive at your door in fully stocked trucks, ready to perform work same day. It costs money to maintain a fleet of over 40 vehicles, and 70+ technicians who are available 7-days a week, emergency service included. It costs money to maintain the office staff who support these technicians, and properly handle the calls we receive. It costs money to provide competitive health insurance and benefits to our employees and their families. So, why do our customers routinely choose Heritage? Because they are tired of settling for less and getting burned in the process by competitors who undercut each other for the lowest viable bid. This does nothing to serve the customer or themselves. In this industry, the simple fact is you get what you pay for."