Get matched with top water heater pros in Lenox Dale, MA

"They gave a good estimate of work to be completed and contract laid everything out clearly and completely. They were well organized and had great communication. They kept the job site clean each day and the work was well done."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"He did excellent job and he's very good."

"They were very quick to review the site and see if the old unit could be salvaged. Once we determined to replace it and expend new zones, the work went as fast as possible. The crew was respectful and professional."

"BE AWARE: IT'S A MEMBERSHIP! I have had a plan with them for over seven years and have been experiencing backups during that time. They conducted a survey of my line and determined that it was collapsing. I requested that they repair or replace the line, as this is part of my contract, but they denied my request for unclear reasons. I tried to explain that a line that frequently backs up due to collapses cannot function properly, but they seem deaf to my concerns."

"Ignitor replaced and a through cleaning. The Boiler works as good as it ever did."

"Well the contractor like most contractors seem interested to get the job until of course they got the job then their customer service changed. HomePros never pulled a permit which they said they would. 75% of all worked preformed had to be redone a second time because of the poor workmanship and finished look of the job. Here is a few of those items. Ceiling, interior wall, exterior wall, and they ordered the wrong window size as well. The owner Randall spent very little time at all on the job site and was very difficult to reach once they had been given the job. The quality and fished product did not match the work that was advertised on their website. Ultimately I signed off on the job as happy however I would never higher this company again and would greatly advise those against it. The owners son was however very professional and took extra time and effort to correct the poor finished look of the work that the supposedly experienced worker was done with. His customer service is what convinced me to sign off on the job as done and satisfied. There was nothing else they could do to make it better so it didn’t make sense to me to drag out this job. In closing I would say at very best this company is capable of handyman work but not anything close to a full remodeling contractor. Buyer Beware!!’"

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"We purchased a new gas boiler from Berkshire Heating and Air Conditioning, LLC in May 2022, along with a paid 2 year warranty agreement. The boiler was serviced per agreement. in February 2023. The boiler broke down in February,2024. Berkshire Heating sent a serviceman who repaired it. It broke down again 7 days later and we were told we needed a $1700.00. part. We agreed to that and were told Berkshire Heating would call as soon as the part was in. At that point they never offered to come back and try to restart the boiler. So, we, an elderly couple, were left with NO HEAT in the middle of February. We had also purchased a mini split heating and air conditioning system from Berkshire Heating. We tried to heat our home with the units, but they also were not working because when they were serviced (per our paid warranty agreement) in 2023, the serviceman did not check the fluid levels in the outdoor unit. We were told Berkshire is not able to service this issue during the colder months. So, we had to depend on space heaters for heat in February. It is now April and they NEVER called back to tell us the part for the boiler was available or to inquire how we were doing with no heat. In the past few years we have had Berkshire Heating install a mini split system, a new gas boiler, a new water heater and two outdoor water faucets. Two of these systems are now broken. After being loyal customers for many years, we received absolutely no support or concern and our paid warranties and guarantees were never honored in any way."

"Great follow through even though the space was very cramped. He scraped his skin, actually"