128 Plumbing and Heating, Inc.

they initially quoted $89 for AC diagnostics which is reasonable even though most companies charge nothing. Technician is very friendly and knowledgeable and walked me through the process. he checked the compressor outside and he suspected a leak. and then wanted to check the coil inside the blower. he detected a small leak with the electronic device. he mentioned coil may need replacement. After spending 10 mins in his truck to call the company he came back and said coil is not covered with warranty and quoted $5,400 to replace the coil and it is backordered for 6 weeks. 6 week will brings us to mid August so i told him i dont want to sign up for repair and wait 6 weeks. he then tried to sell me a maintenance plan which i declined. Then he said he will charge for the diagnostics which he spent total 30 mins including talking on the phone for warranty coverage. he said he did more than basic diagnostics which is $149. when he handed me the payment he added up initial $89 and $149 to pay $238 for 30 mins diagnostics. Total scam. i dont even know if they do any real work beyond the charging $238 for 30 mins diagnostics. probably they will hire a separate contractor to do the job and keep selling overpriced diagnostics and maintenance plans. They all you 10 times to sell you the initial diagnostics but after you pay $238 not even a single call to ask about experience. worst ever.

The only thing I would improve is that they didn’t clean up after themselves after cleaning my mini splits. Debris on the floor and dirty hand prints on the units.

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Professional, courteous, neat

We had 2 sets of a boiler and water heater replaced with a combination boiler. The job was over $50,0000 and we couldn't be happier. Our gas bill is a fraction of what is was, and we have such peace of mind with infinite hot water for both house units. 128 helped us through every step of the process and really made it easy to choose them over competive quotes. They even did all the work to get a MassSave rebate, which helped counteract the large pricetag of the job. I will be using 128 for all of my major plumbing, heating, and HVAC jobs moving forward.

The contract person was very personable and knowledgeable. The install team worked well together...they've done this before! They came on time, set up, did the work and cleaned up afterwards. Very professional and friendly. I recommend them to any one.

Matt was courteous, prompt, efficient, focused. I would certainly recommend him highly.

prompt, professional and polite. would definitely recommend

Good at installing fast a $10,000 HVAC system but when I got a leak coming from my HVAC 5 months later (and asked them to come back) they never showed up. Called them several times and do not respond to the phone. When I finally got them in the phone and got an appointment, they did not show up. Lost half a day of work thanks to them. Very poor work ethic. Avoid at all cost.

They do quality work and their customer service is superb.

Nick did an excellent job explaining the problem with our electrical system. He was very thorough and professional. We decided to sign up for the company 3 year servicing plan because we were so happy with the service. I highly recommend this company for any electrical, heating, A/C, and plumbing services. Great experience!!

Very organized and reliable.

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The 5 stars above apply only to Darren who proved to be competent and professional. Unfortunately, he was following up on the work of 3 other techs who did not even earn 3 stars, combined.

128 Plumbing & Heating has been a complete disappointment. They have an AVERAGE rating of 3.5 stars since 2009, but their ratings have trended down considerably in the last 24 months. My boiler control unit malfunctioned this past April and I called 128 in a pinch. Their tech (nice guy) convinced me that I needed a new expansion tank as well and also sold me a 3 year maintenance plan. To date, all this relationship has provided is sub-par work and customer service at a highly inflated price. Last week, my boiler began leaking water out of various components. I suspected the *new* expansion tank and called 128 to get someone out. After being told I would receive a call back to book a service call, I ended up needing to call them repeatedly to finally book an appointment for a week later. When I told them that I suspected it was their work causing the problem, and asked if this was the type of issue that could rapidly get worse or damage the system over the week I'd be waiting for them, I was told that they would try to have someone from the technical team call me and maybe accelerate my appointment, but couldn't make any promises. No call back. When the leaks became more intense, I called a local plumber to fix the system instead of being jerked around by the phone / appointment team at 128. The problem turned out to be the expansion tank. When I called to let them know I wouldn't be needing them to come out and that I was disappointed that a component they installed less than a year ago failed, they were apologetic and said I would receive a call from a supervisor to discuss the issue - I did not receive a call back. I called them 48 hours later (while sitting on this review), spoke with another apologetic person on the phone team, but still haven't received a call back to find a workable remedy. To date, I'd say that they've called me back only about 10% of the times that they said they would. Save yourself time and money by hiring a local plumbing / HVAC professional whose name is on the side of their truck.

Craig and his team were fabulous! They were prompt, courteous, fastidious, and finished my HVAC complete replacement project ahead of schedule. I thoroughly recommend him/them! Five stars all the way around!!!

Wayne and Mike were great. They were super professional and knowledgeable. They installed a duct-less A/C system over 2 floors in way less time than was originally estimated.

Wayne and 128 were outstanding through the entire process. I greatly appreciated Wayne's attention to detail, walking me through process from start to finish, and treating our home with care. I highly recommend Wayne and 128 and look forward to using them for future projects. My ductless mini split system is top notch.

Keith was great. Very prompt and professional. He got the new heater installed and the old one drained and removed in way less time than I would have expected

no comment

They were very respectful of my home and cleaned up after the work.

Derrick was fantastic, he showed up, fixed the furnace and showed me that even though the boiler had been "tuned up" before it had never been vacuumed. There was so much residue in the furnace. We recently bought this house it was our first service to the furnace and he tuned it up and installed an exterior vent to prevent soot build up. he was very profession and courteous. Derrick answered all my questions. I plan to use 128 Plumbing and Heating going forward. I signed up for the 5 year inspection plan as well.

The team was extremely professional and hardworking.

Response was great, technician was knowledgeable and easy to deal with, answered questions, etc. It's just that the cost seemed a little steep for the time spent, which was during business hours on a normal weekday (not a weekend or night), as there was a just-to-show-up charge, plus a do-the-tuneup charge.

I had 3 mini-split heating and cooling systems installed in my house. The customer service was excellent. Wayne & Craig were very professional and answered all the questions I had of them. The work was done timely and looked great when finished! I would recommend them to anyone! I had a 5-star experience with them!