Get matched with top chimney sweeps in Hyde Park, MA

"I called Horizon after moving into a new home in Medway and having no idea what condition the chimney was in. They sent a team out the same day! The guys were great - very friendly and professional. They looked everything over, informed us that one chimney needed to be cleaned but the other did not, and some of the brick work was loose on the fireplace floor. I also requested a chimney cap and they suggested strengthening part of the chimney before installing. They provided an estimate within 24 hours and came out about a week later to do the work. Again, they were completely professional, pleasant and somehow despite cleaning the chimney and doing masonry work, did not create any dust or mess in the house. I was so pleased that I asked them to put us on a yearly schedule for routine cleaning. I highly recommend!"

"Absolutely terrible experience with this company — completely unprofessional, rude, and a total scam. I paid $1,200 for a chimney cleaning and repointing, and the work cracked in less than a week. The job was sloppy, uneven, and poorly done, showing no attention to detail. To make matters worse, one of the workers even quoted us for an additional $5800 job that was illegal, practically impossible, and no plan to pull a permit. When I spoke with the owner, Dave, he cussed me out instead of taking responsibility. His office staff, Larry and Maureen, have ignored my messages for over a week and even tried to excuse his behavior by blaming their “delinquent custodian.” This company clearly has no professionalism, accountability, or integrity."

"Once again, Vinny was excellent. Was honest and upfront with me about the work that needed to be completed. Would hire again."

"4/5"

"I went with this company because I can tell the contractor had a passion for chimneys. He was informative, detail oriented, flexible and reasonable. He did a great job! My wife and I are happy with his work and I would definitely recommend his company to anyone! Kevin R. "

"I ha retaining wall that was falling this firm came out send fin s very profession job ok quick time very pleased with the work "

"My chimney cap blew off and I could find an affordable solution with this company, it was fast, and excelent service. They ordered a custom cap in a few days and installed in one week, they also performed a full cleaning with discount in the total of the service. Also offered me a discount for the anual maintenance, they were kind and the communication was at the right moment. I recommend them."

"Yes, they were great. Quick service. Very thorough."

"timely and professional they were , and price was good for the work provided. Had no issues with how they conducted ( New England construction Boston ) thanks for the time and care. Well worth it thanks so much."

"At the beginning it seemed that Chimney USA would have the expertise to complete the work well. There were some waiting on parts, that wasn’t a big problem at the time because I wanted it done right. The estimate listed that they would remove the front stone work to be able to get to the steel box fire box for removal and install new steel firebox, then replace all the stone work. Neither one of these parts was done. The 4 metal vents weren’t removed and replaced, the ash door was not installed. There seemed to be a problem figuring out how to get the steel firebox manufactured and to have it installed. The steel firebox was needed so that the side heating vents in the fireplace would work to bring heat into the room. As time went on, there was no resolution to get the firebox and install it. Very frustrating. I finally made the decision to just build the firebox using firebrick. This was a mistake now because there is no exchange of heat for the room vents now. We agreed to have grey firebrick and they installed a grey “cement” (not a fire brick and wouldn’t stand up for the heat of a fire) brick and the installation wasn’t complete to seal off the firebox. The masons didn’t seem to know what they were doing. This would mean that smoke would fill the room. I texted, sent photos, and sent a video of the issues and Chimney USA decided to send their masons back out the next day to fix this problem. This time they didn’t have the grey firebrick, but only red firebrick. They removed the grey “concrete” bricks and installed the red firebricks. None of the workers spoke English which made communication difficult. They had to use a translation app on their phone to communicate with each other. The masons didn’t understand that the firebox had to be completely sealed off so smoke wouldn’t enter the room. Finally, that firebox was complete, but not what I was expecting. The ash door was never found to fit my opening and never installed. The rock face removal and steel firebox was never completed. Those costs were far more expensive than just building the brick firebox. Their cost for the custom stone removal and install of the face of my fireplace was estimated at $3,200 and the steel firebox with damper was estimated at $2,135. Total of $5,335. This was taken off Angi on what it should have cost just to do what they did which was to remove the steel firebox and build a brick firebox. “How Much Does Firebox Repair or Replacement Cost? [2024 Data] Normal range: $160 - $750 Firebox repair or replacement costs $455 on average, but it can cost between $160 and $750, depending on the project's scope and details.” Based on this I’m being charge almost $5,000 for work not complete. This should have been adjusted based on the work complete and the estimate scaled down to represent the job completed. They want me to pay the whole original estimate. I contacted Chimney USA to say that the bill needed to be updated with a lessor amount based on the final work, but they didn’t respond, except to keep sending me the same estimate bill to be paid in full."