Get matched with top chimney sweeps in Milton, MA

"I called Horizon after moving into a new home in Medway and having no idea what condition the chimney was in. They sent a team out the same day! The guys were great - very friendly and professional. They looked everything over, informed us that one chimney needed to be cleaned but the other did not, and some of the brick work was loose on the fireplace floor. I also requested a chimney cap and they suggested strengthening part of the chimney before installing. They provided an estimate within 24 hours and came out about a week later to do the work. Again, they were completely professional, pleasant and somehow despite cleaning the chimney and doing masonry work, did not create any dust or mess in the house. I was so pleased that I asked them to put us on a yearly schedule for routine cleaning. I highly recommend!"

"Omar and his crew of brothers did an excellent job. Not only did they clean my chimney, they also replaced chimney liners for my wood boiler and also my oil burner. They did this all in the first service at my home. They removed and replaced professionally my unsafe liners immediately after informing me that the liners were unsafe. That is what I call excellent service. I didn’t have to try to sleep one single night knowing my heating liners were unsafe. I look very forward to the professional maintenance that McBrien’s Fire and Flue will provide me in heating my home safely. I can rest easily knowing my home is safe with regular cleaning and maintenance planned with OBrien’s Fire and Flue! Thank you Omar and the entire crew!"

"The company rapidly responded to the service request and booked an appointment with me in a timely fashion. Technician, John, arrived on time and did call 20-30 minutes prior to arrival. He was polite, profession and respected the property. Quickly diagnosed the issue and provided me with several options after showing me and explaining the issue with the fireplace. Fortunately the parts were in his truck and he was able to quickly effect a repair. Everything was cleaned up and he even cleaned the fireplace glass insert (this is a natural gas fireplace). I am very pleased with this company's professionalism from start to finish. I will be keeping them on file should another issue arise. Thank you Chimney Experts for your assistance!!"

"They were terrific, they came the next day.They went over everything with me. We are satisfied with their job!"

"Once again, Vinny was excellent. Was honest and upfront with me about the work that needed to be completed. Would hire again."

"They did a great job, took care of everything that I needed done. Friendly and professional."

"The job was excellent. "

"I signed a contract with North American Chimney on February 1st. I was provided an estimate on the spot and was happy to get a project started. The first appointment was canceled due to a blizzard. On the rescheduled date, I notified the receptionist there was snow and ice on the roof, and was told, “we work in these conditions all the time”. The installer arrived, and said it was too icy. I was fine, and rescheduled. On the third attempt, I again called and said, it seemed “icy to me”. The receptionist said they would make the decision when they arrived. Upon arrival, the installer said it was dangerous and he would prefer to reschedule. I agreed. He called the owner in front of me, and said, “the owner does not want us on the roof”. This was an outright lie. It was the installer’s decision. When he hung up the phone, I inquired why he did that. “It’s just easier that way to say it was you”. On the fourth attempt, the chase cover, and two caps were installed. The roof was clear, but it was bitterly cold. I asked if that would prevent any caulk from curing; “we work in all type of weather”. I thought it was finally done. Two days later, the garage was flooded with a white, milky water. I collected nearly four gallons of water in buckets. When I called, I was told the installer said I had another issue on the roof and that was the problem. I said, it is definitely your issue. After some back and forth, I was able to get an appointment. When the installer arrived, he was rude and accusatory. That was, until he saw the collection of white water, and when I pointed to the two flues in the garage, and sunlight was visibly shining in. The appointment was clearly tense, and I was glad when they were done. Following the replacement of the roof, there was a downpour with wind, and leak appeared on the ceiling upstairs. At first, the obvious culprit was the roofer. That was, until I got up and inspected the quality of the chase cover/cap installation. (see attached pictures). After several hours, we proved the roof was not the issue, and I called North American Chimney. The receptionist said she would pull the paperwork and get back to me. I told her, the original installer made me uncomfortable and I wanted someone else from the company to correct the problem. She agreed. The next day, I was told by receptionist, the owner said the original installer would have to repair the situation. As was communicated to me “I had no alternative then to give him the option to fix it”. Two days, later, with no further communication, not even to schedule the original installer, I called and indicated I would take care of this myself. It is very unfortunate that with this company, the word of the customer has no value. I’ve had to defend myself that issues the installer left truly existed, and also, I’m told that I have no alternative but to have an installer come to my house and generate a tense situation. At no time did the owner reach out and try to resolve the situation. See the pictures. This is what $3000 of materials and installation looks like, and now I’m left to deal with it. And by the way, the website’s primary screen says, “Honesty, integrity, and Reliable Service with a 100% Money Back Guarantee”. I wonder if that will happen."

"Everything was top notch: information over the phone as to what it would cost, pretty quick appointment, on time arrival, good explanation/education about my situation, did the work (class A vent cleaning) neatly. Also advised on further possible/suggested work, and gave written estimates for those. I would definitely hire Sean again."

" The BBB rating for Shamrock is "F" which is their lowest rating; businesses with "F" ratings have unanswered or unresolved complaints that reflects a failure by the business (Shamrock) to deal with the causes of customer problems. I contacted the MA District Attorney's office who put me in touch with consumer advocate Deb Henderson to resolve my issue with Shamrock. She said that she spoke to the owner Carmelo Franco about my issue and said that Franco is uncooperative, therefore we are unable to proceed. I sued Carmelo Franco in Attleboro District Court for negligent work that had to be fixed by another company ($650.00), however the subpoena could not be delivered to the address the DA's office gave me, so the court dropped the lawsuit. You need the correct address of the defendant in order for the court to compel him to come to court, so Carmelo Franco is just a ghost that you will never be reimbursed by. Franco's Shamrock Chimney is a scam. Bruce Smith, Attleboro MA "