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"they are contracted by Costco to do installs. They love to find things so they can charge you more. Sometimes its "not upto code" and others its "need a new something otherwise we cannot install""

"Worst. Experience. Ever. Why is there not zero stars? I ordered a dishwasher and washer / dryer with this company. I thought I was doing the right thing giving the job to a small store instead of a big chain. Big. Mistake. They happily took my payment in full a MONTH before the installation was meant to happen (in hindsight I should've told them 50% on competition but I had a weak moment). I didn't hear a word from them for weeks after payment, until the date was nearing when I started emailing asking for some information please (!). I was told they were on track with the original date they'd promised. So far, so good. The morning of that date (no kidding, about an hour before the installation was due to happen - and only after I emailed again asking for an update) I was told that, no, the dishwasher wasn't in stock. AND they didn't know when it would be. But don't worry, we're still going to install the washer / dryer you ordered. Ummm... okay. So I canceled the order for the dishwasher and asked for immediate refund (out of principal) and then had to go out while my wife waited for the installers. She called me after they had left. They literally left the washer / dryer in our mudroom (instead of the closet that is designed for a washer / dryer) because "they couldn't fit it in". This is AFTER I've told the salesperson (Sue) to please not give me any appliances any bigger than our last ones for exactly this reason. So now, after a month of waiting, I'm left with no dishwasher and a huge washer / dryer in the mudroom, without the slightest idea what to do next. I guess I call a handyman to help me get it in, at more expense. Appalling. Never again. Avoid like Covid-19."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."