Get matched with top carpet installation pros in Winchester, KY

"We just had our basement finished and there was alot of drywall dust kicked up. We hired Joey's Carpet Care to come clean our ducts. Our first interaction with Joey's was quick with them texting me a quote that was very reasonable. The guys texted before they came and were super professional, friendly and courteous. They were both very respectful of our home and took the time to show us what the ducts looked like before and after the cleaning. The cost was lower than even quoted and it was enjoyable working with Joey's. I would highly recommend them and will use them again in the future should we need any services."

"I use them every time I need any type of flooring - repair or new! They remodeled my house and I love it!!!!! 6 stars out of five."

"Good people and excellent carpet cleaning!"

"Mr Moreland responded promptly, came when he said he would, was honest, reasonable and extremely courteous."

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"The first carpet install had problems......carpet tight weave and pad was ultra thick. I took photos...they booked a day. I got a plush carpet with the plush pad. Amazing...."

"This was the 3rd time I had carpets cleaned in last 10 yrs. They were far the best. Sofas and carpets are as clean as they could possibly be. Highly recommend!"

"Anyone using Tony's Floors will be happy."

"Prior to calling Floor Coverings International, we had previously priced out carpet with 2 other local companies.  We did not receive written quotes from the other 2 companies, just verbal quotes.  Jonathan Wilk, the owner, called and set up an appointment to meet in our home at 4pm on a Thursday night.  He came on time.  We thought it was a good idea to come to our home with samples.
Well, Jonathan came and talked with us for a while to "get to know his customers".  Which is fine, but we want to talk about carpet!  We did a walk through of our house and discussed problem/high-traffice areas.  He took measurements and video for his installers.  Up to this point it was about 5:30 or 6pm.  He went to his car to work on the quote.  We ate dinner while he did that.
When he came back in, he had a very detailed layout of our home and then showed us the sales pitch on his computer. He showed us the samples he selected and we discussed the price on the quote.  It was really high and not competitive with the other 2 companies.  Then we talked about seeing a cheaper carpet.  The quote for that was $6,600.  We did get nicer padding for the family room as our house sits on a slab foundation. We selected the carpet and were asked to paid for 1/2 of it upfront so that the carpet could be ordered.  Since we were in the process of painting, he agreed that we could stall installation for a week or so until the painting was completed.  Finally, at 8pm, Mr Wilk left our home.  He is a nice enough guy but when you have just gotten home from work, squeezing in dinner and getting kids ready for bed, a 4 hour spiel is not what we wanted.  We could have done without the beginning getting to know you portion and the video presentation.  Also, when he first quoted us a carpet that was well out of our budget, we felt like we couldn't afford good quality carpet.  That made us feel like we were broke!  It may have been better for him to ask us what price range we were looking at.
 Installation went well.  It went over 2 days.  Jonathan told us what to do to prepare for installation.  Basically, we had to clear all the tops of furniture, remove electronics, etc.  Install was coordinated by another fellow, Stephen.  He had 2-3 installers come and they removed and hauled away all the old carpet and pad.  They moved the big furniture.  We did have a problem area in on the subfloor in our master bedroom that we discussed with Jonathan but apparently was not discussed with the insulation crew.  The installers both noticed the problem when they pulled up the carpet but since they were not told by Stephen to fix it, I guess they didn't think they had to.  I knew this area was a real problem for us so when they got to the master bedroom, I was watching to ensure it would be resolved.  It was an easy fix but one that required proper communication of the problem and time for the leveling compound to dry.  The installers did vacuum and removed all their debris.
Finally, I am happy to say that the carpet we choose is a beautiful color and seems to be a good quality carpet.  Our old carpeting was in terrible shape after 11 years but I feel this carpet will hold out much better.  Two doors are dragging on the carpet and I sent an email to Jonathan.  He said Floor Coverings international does not fix the doors but he did give me the names of two people that I can call for the repair.
We are pleased with the process but would recommend a short "sales-pitch" and better communication with the install crew.  Also, it would have been nice if Mr Wilk stopped by himself to see the final product.
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"Excellent. A delight to work with Chad and his team. Very professional and thorough. The air in my house not only smelled better but even looked more transparent. Needed to have this done after mold remediation and I am very glad that I did. Chad was very helpful."